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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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387 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Jacksonville Airport Hotel
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Showing 383: English reviews
Sugarloaf, Pennsylvania
Reviewed 7 December 2015

I was highly irritated when I had to wait for half an hour to be picked up from the airport, but apologies abounded, as did small things they did to make it up to me. I appreciated that and was soon in a good mood again. My room was large (the bathroom was a bit on the small side, but...

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Helpful?
Thank Sherry R
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review our hotel. I apologized for the wait at the airport but I am glad the staff was able to recoup your confidence. The hotel is great for both groups and transient guests. We appreciate your business and hope to see you back again! Mark Kane General Manager

Youngstown, Ohio
Reviewed 7 December 2015

Great place to reset your hours. Good bar and food, big parking lot and a Wal Mart over on the other side of freeway. If you are a Priority Club member you get to stay on the top floor and have access to free coffee and drinks.

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1Thank DaveYoungstown_Ohio
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate your business and hope to see you back in the near future. Mark Kane General Manager

Charlottetown, PEI
Reviewed 12 November 2015

Lovely lobby with indoor/outdoor pool. Pool area was inviting but needed some maintainence.. Full ashtrays and remnants of a chicken wing snack. As platinum members we were up graded to Tower 2. Room numbering is interesting. We were in room 2611 which translates to: second tower, sixth floor, room 11. Our floor had an executive lounge with 24 hour access...

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Helpful?
Thank HappyCanadian13
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate you taking the time to review our hotel. Our location is great and as you mentioned we are located near River City with over 100 shops and restaurants. I apologize for the lack of cleanliness at the pool. I have met with the appropriate department heads to make sure this does not happen in the future. Again, thank...

Reviewed 8 November 2015

We stayed here over the weekend for the Georgia v. Florida game. The hotel was awesome. We had a room with a king bed and the accommodations were really nice and the hotel rate we booked with included two free breakfast buffet coupons for the hotel's restaurant. The hotel was decorated for the game and the staff was friendly. The...

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Helpful?
Thank Michael D
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to rate our hotel. We always enjoy Florida/Georgia weekend and we are glad you did as well. We appreciate your patronage and look forward to seeing you guys again next year! Mark Kane General Manager

Houston, Texas
Reviewed 7 November 2015 via mobile

This was about the best crowne plaza i been too. Mrs Matthias in the front desk was very friendly and helpful. The room was super clean. Bathrooms was super nice n clean. The shuttle service was excellent n all the drivers were friendly.

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Helpful?
Thank Carlos B
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate all the nice comments and I will definitely share them with our staff. We appreciate your business and look forward to your return! Mark Kane General Manager

Seminole, Florida
Reviewed 1 November 2015

We checked in for one night on Friday evening Oct 23rd, 2015 on the way back home from NC to Tampa Bay FL area. Elizabeth at the front desk was great and helpful with our room request. Ordered room service for dinner as we were tired and didn't want to venture out. Dinner came very fast and was good. Bathroom...

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Helpful?
Thank Mary B
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review our hotel. I apologize for the inconvenience you experienced with maintenance. However I was glad to hear our staff took good care of you. We appreciate your comments and for choosing the Crowne Plaza. Hope to see you back next visit. Mark Kane General Manager

Waukesha, Wisconsin
Reviewed 20 October 2015

Excellent stay in the "quiet tower". We live in the country and requested a quiet room. They offer two upper floors in the back tower that are non smoking, with no children and signs requesting all quests to walk and talk quietly. Who could ask for anything more. The front desk staff was helpful, and the maintenance staff on top...

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Helpful?
Thank Donna J
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for your wonderful review. We appreciate your nice comments about the staff and I will share them with everyone. We appreciate your business and hope to see you back in the near future. Mark Kane General Manager

Atlanta, Georgia
Reviewed 11 October 2015 via mobile

When we arrived at the hotel, I noticed immediately that the room was not clean and while in the bathroom, my knee touched the panel in front on the sink and it feel off on top of my foot. I called the front desk and spoke to Jayla who apologized and offered me complimentary breakfast for the next day. I...

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Helpful?
2Thank yvette16
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our service. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very...

Lititz, Pennsylvania
Reviewed 4 October 2015

I had an early flight one morning at JAX so I stayed here the night before. The hotel is within a 5-10 minute drive to the airport. The hotel offers shuttle service to and from the airport. This hotel was a pleasant surprise - a real gem with great facilities. My room was spacious, very clean,and included nice furnishings. The...

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Helpful?
2Thank BVDPA
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful review. We appreciate your nice comments. The hotel is very convenient as you mentioned and we are definitely the "best kept secret" in Jacksonville. Again, thank you and we appreciate your business! Mark Kane, General Manager

Hoboken, Georgia
Reviewed 27 September 2015

Excellent stay at the Crowne Plaza. Very conveniently located near shopping, restaurants & movie theater. We stay here every time we are in Jacksonville. The rooms are great, staff is very accommodating and breakfast buffet is wonderful. No complaints about this hotel.

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1Thank Steve S
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We appreciate your nice comments about the hotel. As you mentioned we do have a great location.....I like to say the "best kept secret" in Jacksonville! Thank you for the business and we look forward to your next visit. Sincerely, Mark Kane General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: €110 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
8 questions
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4 months ago
Regina, Canada
over a year ago
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Ithaca, New York

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in main hotel and not the second tower.”
 of 5 bubbles Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
“Second floor in the 1200's”
 of 5 bubbles JohnK271, 7 Nov 2016 | Read review
“They offered different room options and I asked for the quiet option away from elevevators.”
 of 5 bubbles Stac0622, 29 Oct 2016 | Read review
“There are no views, except 360 degree parking lots. I guess stay away from the interstate side.”
 of 5 bubbles jax848, 26 Oct 2016 | Read review
5 of 5