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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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395 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Jacksonville Airport Hotel
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Showing 391: English reviews
Disputanta, Virginia
Reviewed 3 May 2016

Last day of our vacation. We needed to unwind from a long day. The lady at the reception desk must of been having a bad day too. No smile. No acknowledgement of my Priority Club membership. Just a grimace and a stare at the computer. The hallway next to our room was still cluttered with laundry baskets and maid equipment...

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Helpful?
Thank maceb18
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I will be meeting with the immediate department heads and can assure you that I will address each issue with our staff members. I...

Augusta, Maine
Reviewed 27 April 2016

Time to put some money into this place, as a previous Risk Manager this place scares the hell out of me and Crowne management should take heed. In my room obviously the closet doors weren't working so they replaced the doors with curtains, but forgot to remove the metal bracket on the floor, i almost broke my toe putting away...

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Helpful?
2Thank IrishBlueTraveller
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our hotel. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very...

Ocala, Florida
Reviewed 24 April 2016 via mobile

This is a big old style Holiday Inn property, it was a flagship and still has that heritage. Many staff members have worked there 30 years of more! We were thrilled with the service cleanliness and the food was REAL good. Close to the Zoo, Cruselines, Airport and Mayport area.

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Helpful?
Thank scruffyofl
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for the review. We use to be a Holiday Inn and we are now a Crowne Plaza Hotel. We appreciate your nice comments and I will pass them along to our staff. Thanks again and we hope you visit with us again soon in the future. Mark Kane General Manager

Georgia
Reviewed 2 April 2016 via mobile

We arrived at the hotel at 930pm after a 5 hour drive with two sleeping children. After checking in (the lobby with the pool and seating area was quite busy and looked pleasant) we were directed to Tower 2. Once we carried our sleeping kids up to the room (floor 2), we were greeted by a well used room, full...

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Helpful?
Thank Lauren P
IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Dear Lauren P, I appreciate your post regarding your recent stay at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I am glad to read that despite the issues you had with the initial room that you received, our front desk was...

Nashville, Tennessee
Reviewed 31 March 2016

the hotel is big so you walk a lot. But the location is good, rooms very nice, gym good. They even have a concierge lounge although it doesn't have actual food...just ice cream. This was my first time staying and i will be back...very nice, modern...just good.

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Helpful?
Thank TravelManSouth
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Well thank you for your review. We appreciate all the nice compliments. We hope to see you back in the near future should your travels bring you back to Jacksonville! Mark Kane General Manager

Reviewed 27 March 2016 via mobile

Overall, the hotel was a fairly typical Crowne Plaza with the exception of an indoor/outdoor pool in the lobby which you couldn't miss. Didn't use, but it looked nice. My following comments are due to the age of the hotel: * speed of the elevator...very slow * low ceilings in hallway and rooms * room was in need of remodeling...

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Helpful?
Thank Docswife2
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. Our hotel is over 30 years old and some things we can not change unfortunately. I too am surprised at the mattress because we do get many compliments. Our owners are continuously doing updates and we are in hopes of some of those changes to become available in the near future. The location to the...

Warren, New Jersey
Reviewed 23 March 2016

I was in town for one night on business. Nice room and friendly staff. I would recommend this as a good value and convenient to the airport. Only problem was 55 minute wait for a airport taxi to pick me up at the hotel. Not the hotel's fault.

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Thank acguest
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review our hotel. I will pass along your comments to our staff. FYI - Complimentary Airport Shuttle Service-24 hours: Upon arrival and after retrieving baggage call the hotel at 904-741-4404 for airport pick up. Proceed outside through door # 5 on lower level by baggage claim to Pole #6 to wait for shuttle. We...

Boston, Massachusetts
Reviewed 23 March 2016

We travel long hours and always try to stop at this Crowne Plaza. Service is always good, rooms are clean and large, nice Keurig coffee maker with real creamers, large bathroom with extra towels and really nice smelling soap and products. Although we've eaten in the dining room and bar in the past, we were so exhausted and had both...

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Helpful?
Thank SandraChamplain
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Sandra, thank you so much for this wonderful review. We appreciate all your nice comments and I will be sure to share them with all our staff members. We truly appreciate your business and hope to see you guys again in the near future. Mark Kane General Manager

Briarcliff Manor, New York
Reviewed 15 March 2016

This hotel is conveniently located for flying in and out of Jacksonville, FL. Clean and hospitable; friendly staff makes this a great stay away from home. We will go back again and recommend this hotel for both the convenience and the friendliness of the employees!

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Helpful?
Thank amf660
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice review. We appreciate your comments and I will pass them along to the staff. Our staff does a great job with our guests and we are glad you experienced that. Our location is perfect and especially for those early morning flights....and you get to park your car and take the shuttle for free. Thanks again...

St Augustine FL USA
Reviewed 13 March 2016

We stay at this hotel when we are flying out of Jacksonville, convenient, we are able to leave our car at the hotel and take the free shuttle to and from the airport, The staff was very friendly, easy check in. The room was large and comfortable. Would have liked a refrigerator in the room, the ice machine on our...

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Helpful?
Thank 948MargaretB
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your review. Our hotel is very convenient and great overnight stays for early flights. The hotel is a full service hotel with room service, 3 meal restaurant and bar so microwaves and refrigerator's are not required. However they can be rented for a one time fee of $10 in the future should you desire. I will check into...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: €109 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
10 questions
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North Platte, Nebraska
Fort Walton Beach, Florida
22 days ago
5 months ago
Regina, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would request a pool view room.”
 of 5 bubbles DreammakerTravels, 21 Mar 2017 | Read review
“Before you check in make sure the room has a refrigerator”
 of 5 bubbles neal4212, 13 Mar 2017 | Read review
“get a tower room, avoid outside entrances”
 of 5 bubbles rosebrien, 12 Mar 2017 | Read review
“Stay in main hotel and not the second tower.”
 of 5 bubbles Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
5 of 5