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All reviewstrundle bedjacksonville airportseparate seating areaeggs and sausageflight was cancelledrooms are nicefront deskrefrigerator and microwavebreakfast buffetwould definitely stay here againstayed here for one nightcruise portthe hotel is cleanroom was largeupon checknight staycoffee maker
The room was clean, however, the elevators were cleaned once during our five day stay, the carpet in the hall to our room had cereal on it the entire time (never vacuumed), the men's bathroom in the lobby was without paper towels for three days,...More
Aurther did an outstanding job on the check in. Room apeared to be clean but freezer was never defrosted so our ice bags could not be reinsurted for freezing. Mold was also growing In corner of shower wall.
Breakfast disappointing met minimum Mariott standards and...More
Thank RICHARD B
Response from Rhonda K, Guest Relations Manager at SpringHill Suites Jacksonville AirportResponded 1 week ago
Good Morning Richard,
My name is Luke Roberts and I am the Guest Services Manager at the SpringHill Suites Jacksonville Airport.
It is through feedback such as yours that we are able to use these instances as a teachable moment. Please rest assured that I...More
We love Marriott Hotels. Our overnight stay was very pleasant from checking in, sleeping in the very comfortable beds and rising to a good warm breakfast and services from Anitra & Tangee that keep that area stocked and clean with pleasant smiles. Thank you.More
Response from MDuncan81, General Manager at SpringHill Suites Jacksonville AirportResponded 4 weeks ago
We are delighted to have been your chosen hotel during your recent stay in Jacksonville. It was
truly a pleasure to serve you.
We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way...More
Rooms are nice: Dont mind paying for the Internet! However! Last week when I checked in ; Elevator not working: Staff seems uninterested.
TV not functioning appropriately and will not maintain channel integrity.
GIve them a second shot this weekend: This TV works; However we...More
Thank Joe P
Response from Melissa D, General Manager at SpringHill Suites Jacksonville AirportResponded 22 January 2018
Thank you for choosing to stay at the SpringHill Suites Jacksonville Airport and providing your honest feedback on Trip Advisor.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More
Spacious room. Nice breakfast. Cheeseburger found in the fridge. Coffee pot did not work in the kitchen area because outlet did not work. Coffeepot has to be used in the bathroom. Only one tiny bar of soap was provided and had to be used in...More
Response from Rhonda K, Guest Relations Manager at SpringHill Suites Jacksonville AirportResponded 15 January 2018
Thank you for taking the time to review us on your recent stay though Trip Advisor.
Our goal is to provide a clean and comfortable stay,and I see that there were several missed opportunities. Your feedback has been shared with the appropriate team to correct...More