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Wyndham Garden Jacksonville

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Wyndham Garden Jacksonville
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772 Reviews from our TripAdvisor Community

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Showing 751: English reviews
Ewing, New Jersey
Reviewed 6 days ago NEWvia mobile

It smells dated. The mattresses are old and lumpy. Was directed to the 4th floor for vending and the floor had garbage all over the place. Took over 20 minutes to check me in because they did not get the first FAX from priceline. The heater made it smell like my room was on fire.

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Helpful?
1Thank James B
BestWesternJTB, General Manager at Wyndham Garden Jacksonville, responded to this review

Dear Mr. B... Our guests and their comfort is most important to us and we never want to disappoint anyone. Please allow me first to apologize for your discomfort. We certainly don't want you to experience a unpleasant night's sleep. Equally as important, please allow me to address your headline statement as well. Our hotel is currently in midst of...

Reviewed 4 weeks ago

This Best Western is now Wyndham Garden Hotel They are doing major renovation We were very please with our stay. Very nice staff. Room was clezn and comfortable. Breakfast with real fruit and more A place to stay on your way for sure

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Helpful?
Thank lindagK2441GE
Pekin, Indiana
Reviewed 4 December 2016

Would stay there again! Appreciate the great and caring service. The breakfast was very good like Best Western Hotels usually are. I would recommend this Hotel to friends and family when staying in Jacksonville, Florida again!

Review collected in partnership with Best Western
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Thank rodsee63
Summerville, South Carolina
Reviewed 2 December 2016

Decent room but lacked basic amenities like refrigerator and microwave. Had other issues also. This hotel was going thru transition to another chain but had several issues such as breakfast problems and maintenance issues. To get to the hotel, getting there was a challenge due to construction on entrance turn in. Even though that wasn't there fault, it just added...

Review collected in partnership with Best Western
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Thank cynthiat583
Port Orange, Florida
Reviewed 26 November 2016

We've stayed here for the past two years for Rockville a two day rock festival held at metropolitan park. This hotel is about a 15min drive with quick and easy access from I-95, free parking, comfortable beds and a free hot buffet to start out our day was always nice. We have never used the pool but it always looks...

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Thank WannaBfoodie
Lake City, Florida
Reviewed 20 November 2016 via mobile

My husband and I Decided to go to Jacksonville for my birthday. The room had no refrigerator and also smelt like dog piss, The phone was broken. None of the vending machines worked. They charged double price for a crappy room. I will never stay at this hotel again.

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Helpful?
1Thank skywitt1234
BestWesternJTB, General Manager at Wyndham Garden Jacksonville, responded to this review

Dear Skywitt, Please allow our team to express our sincere regrets with any inconvenience you may have encountered. Our hotel has embarked on a multi-million dollar renovation to ensure that we are a fresh new facility. I know that I addressed your concerns personally prior to your departure and we discussed the cleaning agents used and had indicated this was...

Sharpsville, Pennsylvania
Reviewed 16 November 2016

When we arrived at the hotel, handicap parking was available and convenient for unloading and loading. The reservations were as expected with the plus of receiving an end room on a quiet floor. The staff was very helpful in choosing a dinning location including clear directions. The room was clean and the bed was very comfortable. The shower with plenty...

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Helpful?
Thank dskeetbuster
family4ay
Reviewed 13 November 2016

Stayed in this hotel this past week. Check in wasn't anything great, the lady at the front desk didn't seem to be enjoying her work, it was 10 pm upon our arrival. The room seemed dirty, carpet was old and filthy. Our room although it was confirmed to be a non smoking room, it smelled like a smoking room. Our...

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Helpful?
Thank family4ay
BestWesternJTB, General Manager at Wyndham Garden Jacksonville, responded to this review

Dear "Family4ay", I want to thank you for having been a guest of ours last week. We appreciate your patronage. I have noted your comments regarding your accommodations. Please allow me to apologize for the datedness of the guest rooms. It can be offputting and a dated hotel room can at times be construed as not being as clean as...

Reviewed 9 November 2016

I have had surgery on my achilles and came in on a scooter. I received extra attention at the front desk and more importantly, help at breakfast. This helps out so much and I was grateful. I also liked how the handicap parking was close by and easy to park and get into the hotel. The breakfast was wonderful too.

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Thank David Z
Jacksonville, Florida
Reviewed 5 November 2016

My stay at the Best Western at JTB/Southpoint was a good experience. The room was well kept and comfortable, and I didn't have any issues. The rate was a good deal, and I found the TV channel selection to be really good as well. The staff was very accommodating and able to help. Overall I enjoyed my experience here and...

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Helpful?
Thank dcs1548

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service

Additional Information about Wyndham Garden Jacksonville

Address: 4660 Salisbury Rd, Exit 344, Butler Blvd, Jacksonville, FL 32256-6130 (Formerly BEST WESTERN Hotel JTB/Southpoint)
Region: United States > Florida > Jacksonville
Price Range: €75 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Jacksonville 3*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Priceline so you can book your Wyndham Garden Jacksonville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Jtb / Southpoint Hotel Jacksonville
Best Western Jacksonville
Jacksonville Best Western
Hotel Style:
#38 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Jacksonville staff and other travellers.
5 questions
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Belleview, Florida
Jacksonville, Florida, United States
Belleview, Florida

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Questions? Get answers from Wyndham Garden Jacksonville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always choose a room far from elevator”
 of 5 bubbles lindagK2441GE, 19 Dec 2016 | Read review
“Don't expect to get the room you reserved.”
 of 5 bubbles watercop, 4 Nov 2016 | Read review
“I could not honestly think of a great room, other than one that was already remodeled.”
 of 5 bubbles RevSanWill, 24 Oct 2016 | Read review
“Stay away from this place”
 of 5 bubbles wombieroo, 23 Oct 2016 | Read review
“The do not disturb sign is with the menus, etc. not hanging on the back of the door.”
 of 5 bubbles Haykia, 2 Sep 2016 | Read review
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