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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,643 Reviews from our TripAdvisor Community

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Showing 1,634: English reviews
fort walton beach, United States
Reviewed 15 April 2016

Me and my wife went to Omni hotel for a book signing convention, The staff was very friendly, The rooms were clean. We ordered room service it arrived quickly, And fresh. Just an all around great experience.. Thank You Omni Hotel.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Jose R
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are pleased to hear that you and your wife had an awesome stay with us Jose! We work diligently to provide a one of a kind guest experience and we love to hear about our successes. We thank you for taking time to offer your feedback and we hope to see you again on your next visit to the...

Columbia, Maryland, United States
Reviewed 14 April 2016 via mobile

The conference was held at the Hyatt Regency waterfront hotel but the Omni was cheaper, had better Trip Advisor ratings & was only a 10 minute (very pleasant) walk away from the Hyatt. The Omni was very clean, staff was helpful & the value was outstanding. Stay here if you want to save $$ but still be close to the...

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Helpful?
Thank Maryellen S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for reviewing your stay with us Maryellen. We are glad to see you were able to take advantage of our location in the heart of downtown. We thank you for your business and for your feedback. We hope to see you again soon!

Fort Lauderdale, Florida
Reviewed 13 April 2016 via mobile

We stay here for business at a deep discount with free valet and free breakfast. The staff is great, the fitness room pretty good, the valet quick. We had 9 at dinner and it was all pretty good. The bar tenders are quick and personable. But the rooms are so DARK. I had every light on and still couldn't see...

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Helpful?
Thank Mary Ellen H
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Mary Ellen, please accept our apologies that your stay at The Omni Jacksonville was less than perfect. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as...

Tallahassee, United States
Reviewed 12 April 2016

Only problem I had was the room safe did not work...the key pad would not allow you to put in the correct number of entries. Other than that the experience was fantastic, I would recommend for family trips, business meetings and so much more.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Holly L
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for offering feedback on your stay Holly. The Omni Jacksonville is always looking for feedback on how we can improve our guest experiences. We look forward to the opportunity of welcoming you back on your next stay.

Nashville, United States
Reviewed 12 April 2016

I always stay at the Omni Jacksonville, the best deal, best location and friendly staff that make travel easy and enjoyable. The rooms are clean, the fitness center is adequate and the hotel is close to local dinner establishments.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank James R
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you so much for taking the time to write this review James! We appreciate your feedback and compliment to our staff and location. We hope to welcome you back to the Omni Jacksonville on your next trip to the Bold City.

Reviewed 12 April 2016

The valet service is fast and efficient. The front desk clerks and bell hops are friendly and helpful. The restaurant serves a delicious breakfast buffet, served by excellent waiters. The pool is well-placed and, though in the middle of downtown, quiet and restful. I would definitely stay again.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 179erina
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write a review on the Omni Jacksonville! We appreciate your feedback and compliment to our staff and location. We look forward to welcoming you back to on your next trip to the Bold City.

Reviewed 11 April 2016

My stay was excellent. The room on the 14th floor was very quiet, clean and comfortable. The bathroom was clean. The hotel was located very close to the lake walk and to downtown. The meeting spaces were very good. The entire experience was very good.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 250budm
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Sheila! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville

Florida
Reviewed 11 April 2016

Nice hotel overall. Beds not the most comfortable. Lots of street noise. Didn't feel very safe walking the streets in this area at night. The Landing is about 1 block away but is a bit run down and the crowd seems a bit sketchy.

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Helpful?
Thank ccbarber
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your review. We are disappointed to see that your stay did not live up to your expectations. We strive to provide a convenient and welcoming environment for all of our guests and we take any failure to do so very seriously. Thank you for bringing the service challenges you experienced to our attention. We appreciate your business...

Sanford, Florida
Reviewed 10 April 2016

From check in to check out, customer service left a lot to be desired. Since apparently they didn't have enough luggage carts for the bell staff (!!), we were forced to wait at the curb for a long time, until we finally decided to take our numerous and bulky bags up ourselves. I was there for a conference, so I...

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Helpful?
Thank Tawdra K
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are so disappointed to read about your experience at The Omni Jacksonville Tawdra. It sounds like we missed the mark on several items and for that we apologize. We appreciate you bringing these to our attention as we are always looking for opportunities to improve and guest feedback such as yours is invaluable. We do hope that in the...

Phoenix, United States
Reviewed 10 April 2016

On the evening of my check in I was pricked by a hypodermic needle that was on the floor under the edge of my bed. I expected much more from the omni in the way of health & safety inspections of the guest rooms. When I approached housekeeping with this I was told that it was an oversight of the...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Andrew Edmund S
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

It is very disappointing for us to hear about your stay at the Omni Jacksonville. We appreciate any feedback that can allow us to enhance our services. We will share your concerns with our management team as well as out housekeeping team as it presents an opportunity for us to train our associates on how they should handle a similar...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: €134 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Omni Hotels & Resorts, Expedia, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
4 months ago
Miami, Florida
Flagler Beach, Florida, United States
9 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Riverview Room.”
 of 5 bubbles 848marysueh, 16 Jan 2017 | Read review
“Best view of St. John's river were on the left hallway (odd number rooms) /northeast side of the building.”
 of 5 bubbles I752RAjohnb, 2 Jan 2017 | Read review
“The Omni is the best choice in hotels. It is near The Landing on the river”
 of 5 bubbles BenFranklin33, 22 Dec 2016 | Read review
“higher floors facing the river offer stunning sunset views”
 of 5 bubbles mtsublueraider, 20 Dec 2016 | Read review
“Go with the river view room for great ambiance.”
 of 5 bubbles dough308, 12 Dec 2016 | Read review
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