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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,605 Reviews from our TripAdvisor Community

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There are newer reviews for Omni Jacksonville Hotel
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Showing 1,596: English reviews
Boca Raton, Florida
Reviewed 2 weeks ago

The Omni Jax was very good for the most part. We've been staying at the Hyatt and their service and hotel has been declining. We tried The Omni and I think it's slightly better. But if you compare the food at Juliette's to the Hyatt's The Omni wins easily. We had a great dinner at Juliette's with great service. The...

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Helpful?
Thank d110717
Saint Francis, Minnesota
Reviewed 2 weeks ago

Way over priced for the location. Small beds that weren't very comfortable. Decent sized rooms. No hot tub by the pool which was disappointing. Pool was too cold. Friendly staff. Nice to have a desk in the room. Parking was way too much, especially valet parking.

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Helpful?
Thank candacemays
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for sharing your feedback and please accept our sincerest apologies that your room was not up to your expectations or our own. We do our best to accurately portray what our guests can expect and would welcome your feedback on how we can improve. Thank you for giving us the chance to read about your stay and we...

Jacksonville, Florida
Reviewed 2 weeks ago

Pros: staff at check in quick and friendly, House keeping staff did a great job, location very good for downtown business. Cons: room was a little worn wall paper peeling, ceiling paint in shower peeling carpet in the room needed a good cleaning, furniture nicked and scuffed. Looks like maintanance was a little laxed in this room. This was a...

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Helpful?
Thank Dave C
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Dave, thank you for sharing your feedback regarding your recent stay at The Omni Jacksonville on TripAdvisor. We appreciate hearing your insight and are committed to continuously making improvements to our property. We hope for the opportunity to serve you again in the future.

Gainesville, United States
Reviewed 2 weeks ago

Very pleasant place to stay. Great room with a view, and very helpful staff. I had a problem, called the front desk and they immediately sent a person to fix the problem. Turned out it was operator error. Very comfortable, quiet room. Will stay there again.!

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Helpful?
Thank G5111CYmichellea
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Gerald, we appreciate you taking the time to leave such a fantastic review. Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear of our successes. We look forward to the opportunity to welcome you back to Omni Jacksonville Hotel.

Reviewed 2 weeks ago

The hotel was clean and the staff very friendly. I was not able to use my phone for room service. I asked about local attractions and there was little information. I was on a club floor and was told about the amenities but the times it was open and the consistency of operating hours was hit or miss.

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Helpful?
Thank R763NGkimp
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

We appreciate the opportunity to understand where we could have made improvements during your recent stay at our hotel. We do our best to accurately portray what our guests can expect and would welcome your feedback on how we can improve. Thank you for giving us the chance to read about your stay and we truly hope that we can...

Marietta, Georgia
Reviewed 2 weeks ago

Very nice hotel but what would you expect it's the last Omni. Very clean laid back place to kick your feet up and that's what I did for the weekend. Just wish I was able to book a luxury suite online that's the only thing missing.

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Helpful?
Thank lancec660
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel! We are delighted to hear that you are a loyal Omni customer and that your stay at The Omni Jacksonville hit the spot! It is always a pleasure for us to read reviews such as yours and we hope to welcome you back soon.

Jacksonville, United States
Reviewed 2 weeks ago

We stayed at the Jax. Omni and were attending a concert that evening at the Moran Theatre. We were VERY pleased to discover that the venue was directly across the street and was easy for my wife and I to walk to. Our room was great, the view was great, the food was very good and all staff members were...

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Helpful?
Thank rogerwQ9988SI
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for reviewing your stay with us. We are glad to see you were able to take advantage of our location in the heart of downtown. We thank you for your business and for your feedback. We hope to see you again soon!

Florida
Reviewed 2 weeks ago

I have stayed at this hotel many times. Comfortable, great food and drink. The staff always makes you feel welcome and recognizes that you are a member of their program. Omni hotels are at the top of my list.

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Helpful?
Thank Lollypup12
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our property. The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We appreciate you taking the time to leave your feedback online and look forward to the opportunity to welcome you back.

Waldwick, New Jersey
Reviewed 2 weeks ago via mobile

Was in Jacksonville visiting for the weekend. The hotel is nice, but the rooms need updating. Nothing really stands out about the room. Location is great though. If you need just a place to spend the night, this will suffice.

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Helpful?
Thank cruzerj3
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel! We appreciate your feedback and suggestions regarding the room decor. We look forward to welcoming you back on your next trip to Jacksonville.

Reviewed 3 weeks ago

Wonderful Hospitality. This hotel has so much charm. The Bell Hop is attentive to the needs of everyone that walks in the door. Right in front of Jacksonville Landing. Great downtown location. The food in this hotel is 5 star.

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Helpful?
Thank 526audreys
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review! The Omni Jacksonville Hotel prides itself in the ability to provide the highest level of quality and service to our guests. We appreciate you taking the time to leave your feedback online and look forward to the opportunity to welcome you back.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: €122 - €207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Omni Hotels & Resorts, Expedia, Hotels.com, Orbitz, Cancelon, TripOnline SA, Odigeo, Priceline and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
3 months ago
Miami, Florida
Flagler Beach, Florida, United States
8 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on fifth floor I would recommend a higher floor.”
 of 5 bubbles G5228MSdavec, 22 Nov 2016 | Read review
“not sure if any view is good. ours was facing the building next door”
 of 5 bubbles MarchelleB, 1 Oct 2016 | Read review
“If you must stay here, a king bed may prove more comfortable”
 of 5 bubbles Wladovich, 29 Sep 2016 | Read review
“I'd ask for better views than the dirty parking lot.”
 of 5 bubbles ashleyc721, 29 Sep 2016 | Read review
“Ask for a river view. Costs a little more if you book it upfront.”
 of 5 bubbles melanier2014, 8 Sep 2016 | Read review
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