We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviews another broken egg wxyz bar front desk snack area parking lot sliding door within walking distance john's town center fitness center coffee maker night's sleep business trip shopping and restaurants hotel room outdoor pool the entire staff staff was friendly
I have had three annual visits to the hotel. The last two I happened to stay in the exact same room. Previously, I had a billing issue in 2018 that took a few weeks to resolve, and on checkout that day, upon awakening, al the...More
Date of stay: January 2019
Thank Debbie K
Response from ScottW733, General Manager at Aloft Jacksonville Tapestry ParkResponded 2 days ago
Ms. Debbie, I am so sorry to hear about the issues you have encountered. 3 visits over 3 years that didn't meet your expectations really disappoints me. Please contact me directly, so that I may review your visits. Unfortunately, without your full name, I am...More
Stayed for our anniversary night. Elevator smelled. Rooms need to be painted. Phone did not work, I had to call front desk from my cellphone to request ice. Rooms are very small. Not much of a variety of items during breakfast
Date of stay: December 2018
Response from ScottW733, General Manager at Aloft Jacksonville Tapestry ParkResponded yesterday
I am so sorry to hear about your experience. Please contact me directly, so that we may discuss your details and provide fair compensation.
what a terrible effort at customer service. I tried everything to help get out of the reservationation after seeing the disgusting place but management wouldn't let me go. Next time I'm going with someone how cares about me.
Date of stay: December 2018
Response from ScottW733, General Manager at Aloft Jacksonville Tapestry ParkResponded 5 December 2018
Thank you for taking the time to share an opinion. I would love an opportunity to solve the issue directly. Please feel free to contact the General Manager at the property for further review of your case.
My family and I came to check in, and the front desk agent was sitting down. Never once stood up, acted like he did not want to be there. I think that is very unprofessional. The bar is a joke, the bartender has no clue...More
Date of stay: November 2018
Response from ScottW733, Front Office Manager at Aloft Jacksonville Tapestry ParkResponded 26 November 2018
Thank you for bringing this to our attention. We take matters such as this very seriously and will look into this matter further. Please reach out to me directly using the email below so we can discuss when this occurred so I can...More
Nice accommodations. Nothing spectacular but we stay here every year. Modern room set up. Housekeeping gave towels since we hadn’t left when they came to clean. I asked if she could come back later and she said that is why I gave you the towels....More
Date of stay: October 2018
Response from Scott W, Front Office Manager at Aloft Jacksonville Tapestry ParkResponded 12 November 2018
Thank you for choosing to stay at the Aloft Jacksonville Tapestry Park during the FL/GA weekend. We are sorry to hear that your stay did not meet your expectations. Our team is constantly trying to improve on our process and guest satisfaction and...More