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All reviews the hotel sits cinnamon rolls off the highway memorial day weekend the breakfast area room was spacious clean hotel everbank field would definitely stay here again free breakfast front desk staff shower head short drive oatmeal couch clerk microwave
This hotel is a complete dump. I don’t know why I did not cancel my reservation upon arrival as I could have through work. The lobby was dirty. The room smelled like an old lady’s house and it was dirty. I checked the bed thoroughly...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Jacksonville EastResponded 1 week ago
Thank you for leaving us your review and for making us a part of your visit here in Jacksonville. We're grateful that you've chosen the Holiday Inn Express.
As always, we wanted nothing more but to ensure your experience turn as positive as...More
I always stop at this Holiday Inn Express. It is located roughly an hour, with traffic, to St. Augustine. It is roughly 3 hours from all the Orlando parks. Also the staff such as Donte and Miranda of the day and evening shift are very...More
Arrived late nite to a friendly staff and quick check in. Our room was not the cleanest we are used to from HIE, the sheet were rough and worn. Bathroom had updated countertop, but not much space to set things, tub was narrow and felt...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Jacksonville EastResponded 4 September 2018
Holiday Inn Express is known for comfortable rooms, exceptional customer service and high-quality breakfast selection, however, I'm sorry you experienced the opposite during your visit. What you described certainly isn't what we want for our guests. I've relayed the details of your feedback...More
This hotel is a dump. It sits right off of a major freeway (295) where traffic is evident all night long. The area in which the hotel sits is first in a part of town that is shady and looks to have seen better days....More
One-nighter with my family on a road trip. Room 307
The good: Easily accessible location from 295, "Low" price, very attentive and polite staff. room was spacious for what we needed, and beds pretty confy. Hot breakfast included. Easy and well lit parking.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Jacksonville EastResponded 9 July 2018
Thank you for choosing us for your travel and for leaving a short review. I am happy that our location worked for your travel needs, and that you found our staff commendable. On the other hand, I am sorry that the hotel's upkeep...More