We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Jacksonville Downtown/Southbank

Save
Traveller (22)
Room & Suite (37)
Dining (5)
You may also like
See all
Nearby Hotels
Overview
  • Excellent49%
  • Very good31%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“parking garage”(37 reviews)
“great hotel”(35 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (720)
There are newer reviews for Hilton Garden Inn Jacksonville Downtown/Southbank
See the most recent reviews
Filter reviews
710 results
Traveller rating
337
220
79
50
24
Traveller type
Time of year
LanguageEnglish
More languages
337
220
79
50
24
Show reviews that mention
All reviewsparking garageclose to downtowngreat hotelper daythe hotel staffbreakfast buffetstay there againbusiness tripthe hotel is cleaneasy accessstaff was friendlyhgilobbyrockvillestadiumconcertmattress
FilterEnglish
Updating list...
11 - 15 of 710 reviews
Reviewed 1 May 2018 via mobile

We went to Rockville and this was a great location. $8 to Uber to the stadium. The staff is extremely nice and accommodating. I especially liked the vibe at breakfast from Adrienne. I hope I spelled that correctly. She is such a nice, polite and...More

Thank George K
Reviewed 1 May 2018 via mobile

Stayed at Hilton Garden Inn Jacksonville this week as convention hotel was full. Did similar process last week with a Courtyard in Boston. Both properties with corporate rate and under $250/night. Both properties about a mile and a half away from convention center. That’s where...More

Thank Eric M
Response from GardenInnJAXMgm, Regional Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 3 May 2018

I am sorry to hear that we didn't meet your expectations. I will review with our team about the service signs. Also, we have posted in our Hilton website that we are under some upgrades, but if a third party site was used, we don't...More

Reviewed 30 April 2018 via mobile

While this wasn’t the greatest Hilton property I’ve stayed at, it did serve its purpose. The room and grounds were clean and well kept, but the parking was confusing and the service was not up to the Hilton standards I’ve become used to. Check in...More

Thank TheRealRicky
Response from John-HiltonHelp, on behalf of management at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 3 May 2018

Dear TheRealRicky, Thank you for taking the time to review our hotel. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with our front desk staff have been addressed. We appreciate you alerting us to...More

Reviewed 30 April 2018

Nice property but as of April 2018 the property is undergoing needed renovations. Great location to restaurants and downtown area. The staff is great. the renovated rooms are perfect but this property is in the vicinity to blasting train horns three times during the night....More

Review collected in partnership with Hilton Garden Inn
Thank Travel30144
Response from John-HiltonHelp, on behalf of management at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 3 May 2018

Dear Travel30144, We sincerely apologize for the noise issue encountered during your stay. Our guests’ comfort is the number one concern. Your review will assist in alleviating this problem. We hope that the next time you are in the area you will consider staying at...More

Reviewed 25 April 2018

We stayed here for my daughter's rhythmic gymnastics competition. The rooms were clean. The staff was nice. The hotel is still under renovation, but they seem almost done. The breakfast buffet is good. They have lots of options. They don't serve lunch in the restaurant...More

Thank anestho
View more reviews
Most Booked Properties in Jacksonville
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Restaurant
Hot Tub
Details
Price range
US$120 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$120 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Add Photo Photos
Traveller (22)
Room & Suite (37)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Jessabean N
25 August 2017|
AnswerShow all 6 answers
Response from Tiferoonie | Reviewed this property |
It requires a car.
0
Votes
Lucy P
26 November 2016|
AnswerShow all 6 answers
Response from 500ow | Reviewed this property |
very limited free parking spaces. Otherwise parking in in adjacent parking garage at nominal fee, which is cheap for a downtown area.
1
Vote
Lisa S
11 October 2016|
Answer
Response from 500ow | Reviewed this property |
not to my knowledge. however, the Homewood Suites connected to this Hilton Garden Inn does.
0
Votes
Room Tips
"We were on the first floor (Room 102). It overlooked the pool;if there had been people at the pool, it might..."
Read review
"This hotel was ideal all around. It was quiet and the 7th floor where my room was afforded me the quietness..."
Read review
"Ask for a room away from the elevators."
Read review
"There really isn't a room with any good views. Pool or parking garage"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing