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Hilton Garden Inn Jacksonville Downtown/Southbank

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Hilton Garden Inn Jacksonville Downtown\/Southbank
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544 Reviews from our TripAdvisor Community

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Showing 535: English reviews
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Okeechobee
Reviewed 3 days ago NEW

I had a nice time- great location, great bartender- average food that's overpriced- I didn't love the bed. I would definitely come back again. It was nice it was connected to the homewood suites so we had access to the pool table.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank E8884BXchristianm
Orlando
HOTEL’S FAVOURITE REVIEW
Reviewed 18 June 2016

This hotel is adjacent to a Homewood suites (both doors to their respective lobby is 50 feet apart) so beware when checking in and trying to pull up to the front door. When pulling up you approach the door to Hilton Garden Inn then drive in a tight half circle past the Homewood Suites door. Needless to say because I...

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Helpful?
2Thank RoadWarrior-ORL
About Hotel's Favourite Review
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear RoadWarrior-ORL, Thank you for your Trip Advisor review. It's nice to hear that you had a "Great Stay." And we hope you'll come back.

Reviewed 3 days ago NEW

The hotel is in need of renovations. The furniture shows considerable wear and the colors are outdated. Rose on the front desk was outstanding and the others were acceptable. The Breakfast Buffet was very good as was the service. The hotel was convenient to downtown. Taxi service was terrible which had been recommended by the front desk. A Shuttle for...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank virginiah645
Ocala, Florida
Reviewed 3 days ago NEW

Registration parking was a little problem because of the shared drive with another hotel. Parking has a charge. Rooms were clean and comfortable. The staff was very friendly and accomodating and answered questions that I had about going to a venue in Jacksonville with knowledge.

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Helpful?
Thank Tom C
Lee's Summit, Missouri
Reviewed 4 days ago NEW

Great stay and located near great restaurants Love the shower and parking garage proximity! We will be back! Close to family and within walking distance to San Marco plaza! Will probably use more amenities on our next stay.

Review collected in partnership with Hilton Garden Inn
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Thank lynnbQ6072ME
Grand Island, Florida
Reviewed 1 week ago

If you dont mind juggling the I-95 construction traffic to get to the hotel, then you're off to a good start. Upon arrival, you quickly find that you must utilize the adjacent garage, as there are very few street parking spots available. The garage is a public garage, and seems to be largely used by the hospital employees that get...

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Helpful?
Thank elaineb9000
Lakewood Ranch, Florida
Reviewed 1 week ago

Nice, newer property, that shares the building and drive with a Hilton Embassy Suites. Lobby, bar, and rooms were all clean and well-maintained. Secure, covered, parking in a downtown location. TIP: Just because you are at a HGI with a buffet that is advertised for $15 'ish does not mean you can't just order a bagel and coffee for $3....

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Helpful?
Thank Robin C
Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

Hotel was fine, what you would expect from a Hilton. Nearby train made the stay terrible -- 2 trains during the night blew their horns and woke me up, this my sleep was interrupted. Obviously Hilton can't do anything about this, but just want to put this out there to inform the traveler considering this location

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Helpful?
Thank David L
Tempe
Reviewed 2 weeks ago

The Hotel staff was great and the beds were very comfortable. The dinner and breakfast were very good. You are charged for parking in garage. I forgot something in the room when I checked out and Rosee at the front desk had it waiting for me when I returned.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank P4334FNcatherinet
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear P4334FNcatherinet, thank you for your review. We appreciate your feedback.

Santa Cruz, California
Reviewed 3 weeks ago

Stained carpets in my room and on upholstery. Food from breakfast <average quality. When I reported a commode problem in my room, I was told "maintenance decided to go home". Charged for parking when I didn't have a car. Front office personnel were borderline rude. No customer service skills at the front desk.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jbo53
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear jbo53, Thank you taking the time to let us know about your experiences during your stay with us. Without such feedback, we cannot take appropriate action to ensure that other guests are not similarly disappointed. Please feel free to call me to further discuss this.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Region: United States > Florida > Jacksonville
Price Range: €116 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“watch out, the hotel is not downtown and there is not much in walking distance, especially on a Sunday”
 of 5 bubbles DiabelliMi, 3 Dec 2016 | Read review
“Ask to have a room away from the train (if possible)”
 of 5 bubbles Stellatravels, 18 May 2016 | Read review
“Try to find another hotel.”
 of 5 bubbles 96jonathant, 5 Jan 2016 | Read review
“couldn't say, my room was horribly loud. 8th floor - even # side.”
 of 5 bubbles Dhicks2222, 2 Dec 2015 | Read review
“just be up front with the desk, they will accommodate you”
 of 5 bubbles FrankJ34, 8 Nov 2015 | Read review
5 of 5