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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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Hilton Garden Inn Jacksonville JTB \/ Deerwood Park
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490 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Showing 484: English reviews
San Jose
Reviewed 17 July 2016

Solid choice for business travelers. Great breakfast. Mine was included with stay, but I don't think it's complimentary for all. Very nice, welcoming lobby. Tasty cookies. Very nice and clean fitness center. Close to restaurants. Rooms could use some updating. Overall very good experience here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank K D
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear K D, Terrific! The entire team is so proud of our product and our facilities cleanliness. I am so happy that you too had a great experience with us and that we were able to allow your stay with us to be as comfortable as it was. I hope to see you soon!!!

Fair Hill, Maryland
Reviewed 17 July 2016 via mobile

I travel for business frequently, and in one city I end up at a Ritz Carlton each time. The accommodations are superior but the staff have attitudes and I end having issues to deal with. At this Hilton Garden Inn, each staff member was nice, asked how my stay was and they meant it. They actually read my reservation that...

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Helpful?
Thank Cindy K
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Cindy K, Thank you so very much for your kind words and even allowing us and a Ritz Carlton to be in comparison. I agree with you that the Ritz Carlton's approach could be looked at, but most importantly I am thrilled that our team was able to make you feel welcomed and took care of you every need....

Batesburg, South Carolina
Reviewed 13 July 2016

Super convenient; great staff; good breakfast. Breakfast has been better, but still good. Rooms are very nice and Parking is very convenient. Movie complex and fantastic shopping are just a few minutes away.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Culzea
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Culzea, I am happy that your stay with us was so great and that our team was able to exceed your expectations.... but I will take your comments on breakfast very seriously and we will work harder and providing that perfect experience. It is our commitment to you and all of our guests! Thanks so much. Hope to see...

Reviewed 12 July 2016 via mobile

Stayed at the Hilton Garden as a stop over on our way to Naples. Clean, comfortable room. The clerk at the front desk was pleasant and helpful we checked in very late and she helped us get settled. We will stay again.

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Helpful?
Thank April P
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear April P, Thank you so very much for taking the time to post about your recent stay with us. I hope that you made it to Naples safely and also hope that on your way back up we will get to see you again. I am trilled that our team was able to make your arrival experience enjoyable. I...

Wadsworth, Ohio
Reviewed 10 July 2016 via mobile

When we arrived at this inn, the grounds were very well kept and clean. On entering, we were greeted very warmly and pleasant. Our room was clean and smelled fresh. During the evening, the smoke alarm started chirping and when the front desk was called, he immediately came and replaced the battery. Check out was just as easy, very pleasant...

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Helpful?
Thank Roadtrip93x
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Roadtrip93x, Thank you so much for taking the time to post on your most recent stay experience with us. I am thrilled that you were able to be taken care of so quickly at night and I apologize for this even being part of your trip. I will take your experience to ensure that it does not happen again...

Cape Coral, Florida
Reviewed 10 July 2016

I was on a road trip and was researching hotels while on the road. I chose this hotel mainly because there was a hot tub in the pool area, and I've had great experiences at other Hilton properties. This was a terrible choice. The room was very plain, dated and boring. The beds seemed to be smaller than normal, so...

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Helpful?
Thank SpaceCadetB
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear SpaceCadetB, I am so sorry that your experience with us was not as expected. I never want anyone to walk away from our hotel feeling this way and I truly apologize that this experience for you was not as we intended. I would like to replace your bathing suit and I would love an opportunity to speak with you...

delaware
Reviewed 9 July 2016 via mobile

Bradley at the front desk could not have been more helpful. Even though we had mixed up our dates, he happily accommodated a room for us. He made us feel very welcomed instead of berating us for our mistake. He was quick to point out that there were various perks that came with the room. We never felt rushed even...

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Helpful?
Thank totomom
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Totomom, This is so wonderful. I am very proud of Bradley and very fortunate to have him on our team. He was recently promoted and rightfully so. I am so happy that he was able to accommodate you so seamlessly and that your stay ended up being so great. Thanks so much for posting on your experience with Bradley....

Atlanta
Reviewed 7 July 2016

Staff was the best, had an issue resolved it with no questions asked, very helpful and thankful ... would definitely go back and stay at this location. .. breakfast was awesome a lot to do in the area, beach was less then 10 minutes away

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank wgriffith01
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Wgriffith01, Thank you very much for taking the time to share your experience on your most recent experience with us. I am grateful that you were able to enjoy your stay and that our team was able to make you feel so comfortable and take care of you when things didn't go as planned. It is truly the core...

San Antonio, Texas
Reviewed 5 July 2016 via mobile

I stayed at this hotel with my family. The location was great because we wanted to see Jacksonville as well as St. Augustine and this location, in addition to being near many restaurants, is not a bad drive from the airport and downtown and not too far from Jax Beach and St. Augustine (about 30 min to St. Augustine). But...

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Helpful?
Thank M_Tucker28
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear M_Tucker28, WOW!! Thank you so much! I am beside myself happy that we were able to "wow" you in this manner! I am sharing this with our team tomorrow and they will be so proud of themselves.....I know I am. They truly mean what say and feel what they do. It is as important to them to provide a...

Atlanta, Georgia
Reviewed 29 June 2016

This was a great property to stay at. Lots of things to do in the area. The staff at this property were very pleasant and helpful. The location of the property allowed easy access to and from the highway. We will be staying here the next time we visit Jacksonville!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Starlyse B
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

This is so wonderful to read! Thank you so much for your kind words and for taking the time to share your experience with us. I will be certain to share your comments with our team so that they can understand that their efforts truly make the difference. I hope that I am able to meet you personally on your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Region: United States > Florida > Jacksonville
Price Range: €85 - €234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville JTB / Deerwood Park staff and other travellers.
4 questions
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Savannah, Georgia
over a year ago
6 months ago

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Questions? Get answers from Hilton Garden Inn Jacksonville JTB / Deerwood Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet, can't here any activity or voices from next room, views are awesome, a/c units are almost silent”
 of 5 bubbles waldy2016, 11 Oct 2016 | Read review
“Request a room facing the pool!!!!”
 of 5 bubbles Z2517RAmikej, 26 Sep 2016 | Read review
“The rooms in the back overlook a small pond and a treeline.”
 of 5 bubbles Waiting2Board, 22 Aug 2016 | Read review
“go down the road to the Hampton inn do not stay here”
 of 5 bubbles bentondavis, 7 Aug 2016 | Read review
“Find a different hotel.”
 of 5 bubbles MattJudy, 11 May 2016 | Read review
5 of 5