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Red Roof Inn Jacksonville - Southpoint

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Red Roof Inn Jacksonville - Southpoint
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304 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Newark, Delaware
Level Contributor
174 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 6 days ago NEW

Great location, very nice rooms. A great motel for pet owners, and only about 2 miles to Dog Wood Park. Lots of awesome restaurants within about 3miles, including our family's favorite Piccadilly Cafeteria.

Thank dghornock
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear dhormock, Thank you so much for the 5 star review. Yes, we love your pet and there is no fee when they stay. We appreciate that you loved your room and the hotel location was easy access to the Dog Wood Park and walking distance restaurants. I will share your wonderful review to my staff and we look forward... More 

Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago

We stayed just one night at this hotel. Since there were 3 of us and our chocolate lab, we requested a suite. We could not get one on the ground floor but had a nice suite on the 3rd floor. Room was very nice, lots of room and we were all happy with it. It is located right next to... More 

Thank picky75
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear picky75, Thank you for the 4 star review. We are delighted that you had a nice stay with your chocolate lab. The suite is very ideal with the space provided with a wet bar. Soon the interchange will provide easy access to all motorists. We anticipate that it will be done in summer 2017. We will look forward in... More 

Kissimmee, Florida
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 weeks ago

We stayed here for two nights while visiting family. When we checked in we asked for the 15% discount they were offering Veterans for the month of November. The clerk stated since it was after 9:00 p.m. we could not receive the discount. Don't understand that one but was too tired to argue.. The hotel needs some updating. There were... More 

Thank Stephanie C
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Stephanie C. Thank you for your review. The Veterans promo is available if the hotel is not sold out. If you made your reservation, you could have mentioned about the promo and it will be attached to your reservation. We are sorry that the pull out sofa had some discrepancies. Extra towels are always available on request if there... More 

Deep River, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 October 2016

The room is fine. Reasonably clean and comfortable. The staff at the desk is another story. In one simple word, "Rude". Do not expect them to honour their motel coupons and if you present one expect something along the lines of , "lady we don't take those!" In a very loud embarrassing voice. I understand that hotels can not always... More 

Thank IamInDeep
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear IamInDeep, I apologize for my front desk clerk who did not deliver in a courteous tone on how to handle the hotel coupons. This is not what they are trained to do. Customer service must be followed at its finest. I will share your comments to my team and will make sure that this isolated experience will not happen... More 

Ponte Vedra Beach, Florida
1 review
Reviewed 13 October 2016

My family and I feel very fortunate that we were able to obtain reservations at the Red Roof Inn Southpoint during Hurricane Matthew. We had to evacuate our home and we didn't want to stay too far away in case we needed to get back to our home for repairs. We also have a very beloved dog, and it was... More 

Thank grits011
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Grits011, Thank you for your kind words. My staff and I had prepared ourselves to work and service our guests and their beloved pets to be comfortable during their stay from the evacuation due to Hurricane Matthew. We are delighted that you had acknowledged our good work. We will continue to work harder everyday and we look forward to... More 

Atlantic Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2016

Josephine Myers is the definition of exceptional. She is gracious, accommodating, helpful, tireless, and maintained a professional as well as pleasant attitude under the extremely stressful conditions of a major hurricane to hit the area. Red Roof Inn is fortunate to have a person such as Ms Myers in their employ. I will always remember the kindness and respect that... More 

Thank rattbadger48
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear rattbadger48, Thank for your kind words. Inspite of a very stressful event, my only goal was to make you and your family, all the guests and their beloved pets and my staff to be safe in our property during the recent Hurricane Matthew. I hope that you had finally settled in and everyone is safe. Please let me know... More 

Louisiana, Missouri
1 review
Reviewed 24 August 2016

Horrid rooms, wet, mold on ceilings, "Celine" puts you in rooms that have not been cleaned up from previous guests. Then if you go out at night she'll deactivate your card so you're locked out of your room. Rude staff. Willful harassment of guests and a manager that's too busy to listen to complaints. RUN AWAY FAST

Thank rdepass
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear rdepass, We are extremely sorry that you had a bad experience in our inn. The incident about the room/beds not made was isolated one and not intended for you to experience. As for the key getting de-activated, it happens sometimes but not often and it does not mean that you are locked out for a purpose. I had addressed... More 

Zanesville, Ohio
2 reviews
Reviewed 14 August 2016

everything great friendly staff, clean room, quiet,had every thing would need and love the fact that hotel is going green will recommend to family and friends will be going back to Jacksonville to visit son again will defiantly stay again. thanks bill Zanesville oh

Thank williamrunkle
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear williamrunkle, Thank you so much for the 5 star review. My staff and I strives hard to attain a clean and comfortable rooms for you and our guests. We are delighted that you approve of our go green program to help the environment. The restaurants are increasing in our area and the choices are good. The interchange being constructed... More 

Columbia, South Carolina
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2016

We were simply looking for a room for the night while at a family event. The stay got off to a bad start when they gave us a room that was unmade. They then moved us to what seemed a nice basic room but 10 minutes later someone else came into the room with their own key. They had assigned... More 

Thank drdon100
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear DrDon100, We are extremely sorry for the room assigned to you that was not ready and the overlap of check in. This is an isolated incident and should have not happened. I am glad that the ac worked good and the tv. We have rooms that is equipped with microfridge for a nominal fee. I do not know which... More 

New York City, New York
2 reviews
Reviewed 20 July 2016 via mobile

I have been visiting the red roof in South point, Jacksonville for quite some time now and I am always very pleased with my stay. The staff is extremely friendly: from the General Manager (Josephine) to the front desk management team (Tanya) to the the housekeepers (Karla) and the rest of the girls. The rooms are very clean, beds are... More 

Thank Robert F
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review

Dear Robert F, We are extremely delighted for your 5 star review. Karla is a great housekeeper who is always upbeat in making the guest room clean and comfortable. Tina is our prime and lead front desk clerk who is efficient in customer service. We hope that you had enjoyed our 24-7 freshly brewed coffee in the lobby. We d0... More 

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Room/Suite (27)
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Hotel & Grounds (6)
Room/Suite (15)
Bathroom (5)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Red Roof Inn Jacksonville - Southpoint

Address: 6969 Lenoir Ave E, Jacksonville, FL 32216
Region: United States > Florida > Jacksonville
Price Range: €66 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Jacksonville - Southpoint 2*
Number of rooms: 127
Reservation Options:
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Also Known As:
Red Roof Inn - Southpoint Hotel Jacksonville
Red Roof Inn Jacksonville
Jacksonville Red Roof Inn
Hotel Style:
#6 Best Value Hotel in Jacksonville
#33 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Jacksonville - Southpoint staff and other travellers.
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Questions? Get answers from Red Roof Inn Jacksonville - Southpoint staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are well worth the extra cost.”
 of 5 bubbles picky75, 14 Nov 2016 | Read review
“There is absolutely no breakfast provided here, so don't fret too much on TripAdvisors room options saying "no breakfast",”
 of 5 bubbles pradeepk447, 5 Jun 2016 | Read review
“rooms on the south side are quieter.”
 of 5 bubbles wandamikell93, 20 Apr 2016 | Read review
“I prefer a north facing room”
 of 5 bubbles jaxflyer14, 1 Apr 2016 | Read review
“GO to LaQuinta!”
 of 5 bubbles msf4cubs, 26 Feb 2016 | Read review
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