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Holiday Inn Express Hotel & Suites Grants-Milan

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Holiday Inn Express Hotel & Suites Grants-Milan
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151 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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Reviewed 1 week ago NEWvia mobile

Stay at holiday inn for about month housekeeping didn't dust or clean the tub . Microwave was broken and was never fixed or replaced 2 weeks there room got robbed. Taking my GPS and robbing fellow co-workers. I keep your valuable in your trunk of your car

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Helpful?
Thank Bryin A
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GRANTS - MILAN. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that...

Eagan, Minnesota
Reviewed 1 week ago via mobile

HIE brand is not to be trusted in Grants. Check in staff had no welcome for rewards member. The room was ready which is the good news. Dust was everywhere. Internet sign in was required continuously and once on it was slow. The sink and shower drains were slow. The hair dryer did not function for more than 5 seconds...

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Helpful?
Thank Bill K
HIEGRTNM, Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Valued Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express GRANTS - MILAN. I would like to start by apologizing to you for the inconveniences you faced during your stay. I have address this issue and properly traine to better handle issues that arise and...

Olathe, Kansas
Reviewed 2 weeks ago

Grants is the perfect hub for El Morro, El Malpais, Mount Taylor and Chaco. When Holiday Inn Express, this trusted name, came to Grants we were excited. And now we're not. The room was commodious and clean, but omigosh the details... - A visitor to this HIEx is greeted by a blue cloud of cigarette smoke from the smokers on...

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Helpful?
Thank Cardinalis
Washington, D.C.
Reviewed 3 weeks ago

The Internet either did not work or was slow slow that access to any webpage timed out. The response from the Front Desk was... I reset the router and it takes 30-45 minutes to reset. As almost anyone knows, that is technical nonsense. Routers typical reset in minutes. Even after an hour and repeated calls... no functioning Internet. One star...

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Thank AlwaysOnTheAirplane
Reviewed 5 weeks ago via mobile

Key problems & dropping internet make this otherwise great hotel a PITA. Good breakfast & nice staff! Good location & recommended good restaurants. Walgreens is right across the street. Acoma Pueblo is well worth a visit.

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Helpful?
Thank Lynn C
Reviewed 16 March 2017

We stayed here one night in February. Breakfast was fine and the staff friendly. Other than that the hotel was not up to expectations. The pool was not warm. Cleanliness could have been better and the mattress sunk in the middle. There are not a lot of choices in the area but we will look closely at competitors the next...

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Helpful?
Thank Ed J
New Windsor
Reviewed 7 March 2017

Excellent location off Route I-40. However the dining is a short drive away. Room was very spacious, comfortable and up to date. Staff was polite and helpful at check-in. Wireless wifi is available. Would return for sure.

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Helpful?
Thank mr2turtle
Minneapolis, Minnesota
Reviewed 4 January 2017 via mobile

Staying here tonight as I write this. We (my brother and my 2 daughters) are traveling from Minnesota to California. We just pulled off because the car ride was so much fun both kids were having meltdowns! We didn't make it to Gallup, because our sanity was more important. The guy who checked us in was friendly. I forgot his...

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Helpful?
Thank Cicel113
HIEGRTNM, General Manager at Holiday Inn Express Hotel & Suites Grants-Milan, responded to this review

Dear Guest, We are happy you choose our property. We appreciate you and your feedback. We are saddened that you had little hiccups upon check in. I can assure you that these issue are resolve and will not happen again. We hope to see you again. Sincerely, Holiday Inn Express & Suites - Grants/Milan

Reviewed 4 December 2016

Maybe I am overly critical because I have worked in the hospitality industry for 15 years but the only good thing about this stay from booking to departure was the booking process and that it is it. The only professional and nice person was the man who booked the room was the new guy Mike. He explained that he was...

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Thank Amber M
Reviewed 26 November 2016 via mobile

This was a nice deal for a clean and new hotel. The interior of the room was modern, comfortable and quiet (no train noise!). This was a great way to spend the night while exploring the El Morro and El Malpais National Monuments in the winter.

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Helpful?
Thank Jennifer H

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Grants-Milan

Address: 1512 E. Santa Fe Ave, Grants, NM 87020
Region: United States > New Mexico > Grants
Price Range: €118 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Grants-Milan 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Grants-Milan
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Grants-Milan staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Grants-Milan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None from me.”
mr2turtle, 7 Mar 2017 | Read review
“Room 216 was a suite but the housekeeping needs attention.”
  • Another pic of the tear int he top sheet
  • Wrinkled dust ruffel
  • Bathroom with sink and shower
  • Dust ruffle is wrinkled and not installed very well
  • Tear in top sheet
  • Wrinkled curtains
  • Separate sink area and round table
  • Wrinkled dust ruffel
JerryH9905, 1 Nov 2016 | Read review
“Room on the same side of entrance to lobby had a great view of the mountains, when we opened our curtains in the morning.”
lorie636, 14 Aug 2016 | Read review
“May have problems with wi-fi. Bring your own laundry soap.”
275RichardC275, 2 Jun 2016 | Read review
“Get an odd-numbered room to get a nicer view.”
dagongster, 31 Jul 2015 | Read review
5 of 5