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Courtyard West Orange

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Traveller (11)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent24%
  • Very good40%
  • Average24%
  • Poor6%
  • Terrible6%
Travellers talk about
“seton hall”(5 reviews)
“panera bread”(5 reviews)
“room was clean”(15 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3 Star Hotel
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)
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61 - 65 of 225 reviews
Reviewed 22 December 2015 via mobile

This is the worst Marriott I've had the displeasure of dealing with. First of all, their staff is incredibly rude. The amounts of calls I made to the hotel to confirm a block we had reserved was simply torture. The staff always gave me their...More

1  Thank Sahar A
Response from Howard S, General Manager at Courtyard West OrangeResponded 11 February 2016

Dear Sahar A, Thank you for taking the time out of your schedule review our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed...More

Reviewed 15 December 2015 via mobile

Been here several times. Room cleanliness and quality is an issue. Smoke stench. Bathroom wall and floor tiles falling off. Requiring minimum of 200 characters. Well, awkward front desk personalities. Sorry not sure what else to say. ...More

Thank Nonamesleftintripadv
Response from Howard S, General Manager at Courtyard West OrangeResponded 17 December 2015

Dear Nonamesleftintripadv, My apologies for the inconvenience you experienced during your stay with us. I have passed your comments along to my housekeeping staff and we will make sure that we take care of this issue immediately. We are a non smoking facility so this...More

Reviewed 14 December 2015

Came here and was greeted with a hello and a cold bottle of water, a perk of being a Marriott Rewards member. Check in was quick as there were 2-3 people working the front desk and I was in my room in no time. There...More

Thank DanaSmith8
Response from Howard S, General Manager at Courtyard West OrangeResponded 17 December 2015

Dear DanaSmith8, Thank you very much for your review! We are glad you enjoyed your stay and the free popcorn on football night. We hope to see you again during your next visit to the area.

Reviewed 13 December 2015 via mobile

The evening front desk staff was incredibly rude. The room had a strong odor and felt damp. In the morning, the lady at the front desk in the morning seemed more friendly at first, but was unprofessional. She was wearing a bright T-shirt under a...More

Thank Joseph T
Response from Howard S, General Manager at Courtyard West OrangeResponded 14 December 2015

Dear Joseph T, I truly apologize for the experience you had during your visit with us. Please understand that this is not the norm. As your reservation was made and paid through Expedia, there would be no folio to present at check out. However, we...More

Reviewed 13 December 2015 via mobile

The staff was very unprofessional, I would leave a zero rating if I could. This was by far the worst hotel experience I have had in my entire life. I will think twice at staying at another marriott again.More

1  Thank Kyle B
Response from Howard S, General Manager at Courtyard West OrangeResponded 14 December 2015

Dear Kyle B, My sincere apologies for any inconvenience you experienced during your stay. Our staff prides itself on delivering the best in customer service. It appears that we fell short during your stay with us. Please feel free to reach out to me personally...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$181 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$181 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (11)
Room & Suite (11)
Dining (1)
Family and Play Areas (1)
Questions & Answers
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pennepasta
20 August 2017|
AnswerShow all 2 answers
Response from Jae B | Reviewed this property |
Check out is 12 noon and check in is 3pm I think
1
Vote
Kaytlyn T
12 July 2017|
Answer
Response from Howard S | Property representative |
You must be 21 years of age to check in. You must also present a valid picture ID and a valid credit card.
0
Votes
cotomom
4 June 2017|
AnswerShow all 4 answers
Response from Howard S | Property representative |
Dear cotomom, we do not offer a concierge lounge. also, we do not offer free breakfast. Courtyards offer the Bistro which is open for both breakfast and dinner.
0
Votes
Room Tips
"Room 263 near the elevator:convenient but it shared a wall with the stairs. Noisy with guests thumping up..."
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"Some rooms had patios. Ours was on the ground floor, side of the hotel and did not."
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"Get a room facing Prospect Avenue."
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"This is a busy location, near a shopping center but the room was quiet and we were able to get a good nights..."
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