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The Wilshire Grand Hotel

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The Wilshire Grand Hotel
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489 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Reviewed 7 October 2014

This place is amazing outside as it is in the inside. I was fortunate and delighted to stay at this hotel early September and would definitely stay here again when I visit Jersey again. From the moment I walked in, the front desk greeted me politely and made me feel comfortable, it seemed as if they cared about me. The...

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Helpful?
1Thank Eliza_B1
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Eliza_B1, Thank you so very much for the wonderful review you've posted on TripAdvisor. As you know we gauge our success in the marketplace on our scores with this site. My team and I are firm in our posture to offer the best accommodations in the area in terms of product, cleanliness, and friendly, personal service. I guess the...

Northborough, Massachusetts
Reviewed 5 October 2014

We had a company function hosted at the Wilshire and it was a nice location. Hotel rooms were large and clean and the staff was friendly. The restaurant on-site is excellent for authentic Italian food. Overall, a good place to stay.

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3Thank Inhoss
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Inhoss, Thank you very much for posting your review on TripAdvisor. My team and I truly appreciate your kind comments and the fact that you had taken some personal time to tell us how we're doing. We all hope to see you again very soon. Sincerely, Ed Reagoso - general manager

Reviewed 1 October 2014

This is my first time as a guest at The Wilshire Grand Hotel. I marveled at the beauty and elegance of the hotel. When I checked in I was greeted by Jessica and Mario. They greeted me warmly and made me feel at home. Their information concerning the hotel was precise and to the point. I would also like to...

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3Thank Carl D
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Carl D, Thank you so very much for posting this review on TripAdvisor. I will be sure all on our team are aware of your terrific review and I cannot thank you enough for the fantastic conversation when you were checking in. You're truly a delightful guy and we are so happy you decided to give us a try....

Geneva, Switzerland
Reviewed 29 September 2014 via mobile

I stayed here as part of a conference recently. The hotel is generally nice and the conference facilities were good and large. The hotel is very old fashioned with old rooms and furnishings. Generally nice helpful staff. There is extensive on site parking which was good and the rooms are large, which is also good. I've mixed feelings about this...

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Helpful?
2Thank HullPhil
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear HullPhil, Thank you kindly for posting this review on TripAdvisor. I wish I had the opportunity to speak with you personally to better understand your mixed feelings and opinion regarding our design and furnishings. I certainly do respect your opinion. I would however, respectfully address your old fashioned and old rooms commentary. We are less than ten years old....

Reviewed 15 September 2014

I recently used the Wilshire Grand Hotel for my block of rooms for my wedding, my venue was at Mayfair Farms which is about 1 mile away. Most guests stayed Saturday night with family staying Friday and Saturday. The hotel is gorgeous and it itself is a wedding venue, which is why I chose this hotel for my block of...

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5Thank Cheryl S
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Cheryl S, Thank you for allowing us to be part of such an important occasion. My team and I are delighted to have been part of it. I thank you for taking the time out of your busy schedule to post this fine review on TripAdvisor. Best of luck to you both and may your new life be filled...

New Haven, Connecticut
Reviewed 14 September 2014

Our daughter celebrated her wedding at the Wilshire Grand Hotel a month ago. All of our guests were from out of town because we don't live in the area. All of the staff couldn't have been friendlier and more accommodating! They went out of their way to make sure we had everything that we needed. There is a nice buffet...

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6Thank MkMD11
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear MkMD11, Thank you so very much for posting this terrific review on TripAdvisor. Honestly, I couldn't have written a better script for a commercial. Your comments are very much appreciated. Please know that my team and I truly appreciate the personal time you've taken to write this review. We are so very proud to have been a part of...

Helena, Alabama
Reviewed 13 September 2014

I visited the Wesr Orange area on business and was so happy I had reservations at this location. The hotel is small and friendly, but the rooms are huge. On site amenities include a great restaurant and a well equipped gym. The hotel has a 6pm happy hour that is nice. The hotel staff are exceptional and really try to...

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5Thank Cynthia H
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Cynthia H, Thank you so much for your wonderful review. The time you've taken to post a review with TripAdvisor is so very much appreciated. We consider it our "go to" website to see how we're doing. On your next trip please stop by and say hello so I may have the opportunity to thank you personally. Sincerely, Ed...

New Jersey
Reviewed 10 September 2014

We stayed over during the weeked for a wedding. I would like to give a big thank you to all the staff from the front desk, housekeeping, and catering. All departments know how to make you feel great a home away from home. I would like to mention a few people that made it extra special Courtney, Joseph and Shain....

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5Thank IssaJC
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear IssaJC, Thank you for your kind comments. We gauge how we're doing in the marketplace based on our TripAdvisor surveys and scores. I can assure each staff member has seen this review and I know personally that it's appreciated by all: team, owners, and partners. Thank you very much! Sincerely, Ed Reagoso, General Manager

Fords, New Jersey
Reviewed 9 September 2014

friday night stay over for off site wedding. bar and restaurant both not open and shuttle not operating on friday night. fair to good breakfast buffet. good sized bed room and bathrooms. fairly quiet rooms. not much competition for rooms in immediate area.

Review collected in partnership with Easytobook.com
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2Thank T M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear TM, Thank you for posting this review with TripAdvisor. Your comments are appreciated and will be used at our next staff meeting to insure improved communication regarding our restaurant, bar, and shuttle operation. I thank you personally for letting us know how we're doing! Sincerely, Ed Reagoso - General Manager

Pembroke Pines, Florida, United States
Reviewed 7 September 2014

We arrived at the Wilshire Grand late on a Thursday night. The gentleman (Vinny) that check us in was excellent. The hotel is clean and the rooms are comfortable and well appointed. The free breakfast was about average but I would give it a plus because there are actually glass plates and bowls and actual flatware not plastic. The hotels...

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1Thank Angela M
service1, General Manager at The Wilshire Grand Hotel, responded to this review

Dear Angela M, Thank you for your many positive comments regarding our cleanliness, green efforts, and proximity to NYC. I also appreciate all your comments regarding our staff members. Regarding rudeness by one specific associate, I would truly appreciate your contacting me directly if you would to better describe the specifics so I may prevent this in the future. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 50Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more   less 

Additional Information about The Wilshire Grand Hotel

Address: 350 Pleasant Valley Way, West Orange, NJ 07052-2918
Region: United States > New Jersey > West Orange
Price Range: €127 - €383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Wilshire Grand Hotel 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
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Questions & Answers

Here's what travellers have asked, with answers from The Wilshire Grand Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Wilshire Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was on the 3rd floor it was very quiet!”
  • Bathroom
  • Private Jacuzzi Tub
  • Kitchenette
  • Kitchenette
  • living room
  • Bedroom
  • Bedroom
  • living room
 of 5 bubbles The_Pool_God, 21 Feb 2017 | Read review
“Heating/AC doesn't work”
 of 5 bubbles ed955, 1 Jan 2017 | Read review
“All the rooms are lovely and very accessible from anywhere in the hotel.”
 of 5 bubbles 3girls-on-vacation, 29 Nov 2016 | Read review
“Very peaceful, quiet. The middle rooms are closer to the elevator.”
 of 5 bubbles shaydean19, 29 Nov 2016 | Read review
“We were only overnight - just to sleep, but it was very quiet”
 of 5 bubbles FRABAR2, 29 Nov 2016 | Read review
5 of 5