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Renaissance Philadelphia Airport Hotel

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Renaissance Philadelphia Airport Hotel
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615 Reviews from our TripAdvisor Community

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Showing 608: English reviews
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Atlanta, Georgia
Reviewed 2 days ago NEW

Renaissance properties are always nice. This one was no different. Check in was a breeze. Hotel did not offer free wifi. Only breakfast option is their buffet or room service. Conveniently located near the airport.

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Helpful?
Thank relsuthernbelle
Essex, Vermont
Reviewed 2 days ago NEW

The best part about this hotel is the staff, from the GM, Wayne Susser, to the waitresses and bartenders in the hotel bar and restaurant, to the maid staff...all top notch. The location is great, very close to the airport, yet you don't hear any airport noise. It was relatively quiet, even though the hotel was full of kids. I...

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Helpful?
Thank amorgan0315
Management response:

Thank you for taking the time to share the details of your visit with us. I appreciate your kind remarks about our guestrooms and top-notch staff; however, I am saddened to learn that you were disappointed with other aspects of your stay. I do want to let you know that we are beginning property updates at the end of this...

Kansas City, Missouri
Reviewed 2 days ago NEW

We come quarterly to Philadelphia to visit an aunt and have found the very best hotel in Philadelphia. Each member of the Renaissance staff greeted us with smiles and warm welcomes. The front desk bent over backsward to help locate laundry that was sent out. Each night the wait staff in the bar were attentive and asked what we needed...

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Helpful?
Thank PostKC
Management response:

What an outstanding review, thank you! We are delighted that you had such a wonderful time with us, it really makes us happy to know that you were impressed with every aspect of your stay. We are particularly proud of our staff for taking the extra time to make sure your aunt’s birthday was special and memorable, we know that...

United States
Reviewed 4 days ago NEWvia mobile

With an early morning flight out of PHL it makes perfect sense to spend the night at the hotel, park the car and use their shuttle service to the airport. It is well worth it! My husband is a Marriott Platinum member so the king suite on the concierge level was a lovely beginning of our vacation. Bed was awesomely...

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Thank j0ya0
Management response:

What a wonderful review, thank you! We are thrilled that you and your husband had such an enjoyable time with us and that our Park Here, Fly There in Philly package made your early-morning flight that much easier. It’s also great to hear that you were so pleased with our accommodations. We hope to see you back at Renaissance Philadelphia...

Silver Spring, Maryland
Reviewed 1 week ago

If you're used to staying at Renaissance Hotels -- or any of the higher-end Marriott properties, do yourself a favor, and avoid this one. The rooms are tired, with furniture that should have been replaced in the 1970s. The location is close to the airport, but pretty awful otherwise. If you're a Gold member staying over the weekend (when the...

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Helpful?
Thank JoeMR
Management response:

Thank you for sharing your feedback with us, Joe. I apologize for your recent experience and assure you that it does not reflect the true level of service and quality we strive to provide each of our very valued guests. I have promptly brought your comments to the attention of our management team in a continuous effort to improve. As...

Reviewed 1 week ago via mobile

Beyond impressed with the service at the bar. Especially from Kathy. She was so accommodating and cordial. I couldn't ask for a better bar tender. Front desk associates should take note from the service at the bar.

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Helpful?
Thank Nick L
Management response:

We’re so glad to know you found the service at our newly updated Dorsey’s Lounge so impressive as we really strive to make all our guests feel comfortable and welcome while staying with us. I do apologize if all your encounters did not live up to these high standards and I will be sure to share your compliments and comments...

Barnegat, New Jersey
Reviewed 1 week ago

Staying the night before an early flight is very convenient here. Had some appetizers and drinks in the evening. Room was comfortable. Early morning shuttle to airport was great. Left the car there during the trip and shuttle picked us up at the airport. Just remember to call the hotel for a pickup. I almost forgot.

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Helpful?
Thank kjrealtor
Management response:

We’re pleased that you enjoyed our Park Here, Fly There package. Our goal is to make your stay with us as comfortable and convenient as possible, which is why it’s so nice to read your review, thank you. Our staff is always armed and ready to provide quick service with a smile and we’re thrilled to know we delivered. We...

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Couldn't believe how convenient this hotel was for our trip to Philadelphia. Just minutes from downtown and the airport. Good breakfast buffet with attentive staff made this a memorable stay. Highly recommended for weekend stay.

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Helpful?
Thank A TripAdvisor Member
Management response:

We are delighted to learn you enjoyed your time with us and that our staff helped make your stay memorable. If you haven’t tried our newly renovated Dorsey’s Lounge, I highly recommend it for your next visit, which hopefully is soon. Thank you for the fantastic review—Renaissance Philadelphia Airport Hotel really is a hidden gem, but we certainly don’t mind...

West Islip, New York
Reviewed 2 weeks ago via mobile

Stayed over for 1 night on March 11 and it was the worst hotel I ever experienced. My whole hallway reeked of marijuana, and then we waited 45 minutes for our food at the on site restaurant. After dinner I thought I would take my two little girls swimming and when we arrived at the pool I was in shock...

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Helpful?
1Thank brooke3621
Management response:

Thank you for taking the time to share your feedback with us, it is much appreciated. We sincerely apologize for falling short of your expectations and regret any difficulties that you experienced during your stay. I hope that your concerns have already been addressed, if not, please contact us directly so we can ensure your complete satisfaction.

Houston, Texas
Reviewed 2 weeks ago

We stayed here 8 nights, and for 4 of the nights we received no housekeeping services. When we returned to our room 50% of our evenings, we returned to unclean bathrooms, no new bathroom linen, un-made beds, un-vacuumed floors, waste baskets left untouched. On 3 of the 4 days there was a cleaning cart sitting outside our room when we...

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Helpful?
3Thank Ron W
Management response:

Thank you for taking the time to share your feedback with us, Ron. I apologize for the difficulties you encountered and am deeply sorry to hear that your issues weren’t addressed during your stay. I have brought your concerns to the attention of the appropriate staff members and I assure you that they will be confronted immediately as your experience...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Sanctuary
The Sanctuary
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
We're located just one mile from PHL Airport, and we offer a free hotel shuttle service; Philadelphia's bustling downtown district is a short trip away, as are Lincoln Financial Field and Wells Fargo Center. Well-appointed accommodations offer plush bedding, room service, marble bathrooms, and comfortable workspaces. Book one of our deluxe hotel suites for added luxury during your Philadelphia visit. The recently refurbished Grand Ballroom venue is our hotel's most impressive function room, and can accommodate up to 800 guests. We also offer delicious American dining at The Sanctuary and Dorsey's, our signature hotel restaurants. Whether you're here for work or for play, we look forward to your visit at the Renaissance Philadelphia Airport Hotel. ... more   less 

Additional Information about Renaissance Philadelphia Airport Hotel

Address: 500 Stevens Dr, Philadelphia, PA 19113-1610
Region: United States > Pennsylvania > Philadelphia
Price Range: €114 - €213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Philadelphia Airport Hotel 3.5*
Number of rooms: 349
Reservation Options:
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Also Known As:
Renaissance Philadelphia Airport Hotel Philadelphia
Philadelphia Renaissance
Hotel Style:
#8 Best Value Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Philadelphia Airport Hotel staff and other travellers.
8 questions
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Questions? Get answers from Renaissance Philadelphia Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a balcony room, I didn't even realize that was a option, but it looked nice.”
 of 5 bubbles amorgan0315, 27 Mar 2017 | Read review
“The 12th floor coincerge room for business people has coffee, light breakfast, newspapers, tv, and business center.”
 of 5 bubbles PostKC, 27 Mar 2017 | Read review
“None are good considering their poor housekeeping.”
 of 5 bubbles 640ronw, 11 Mar 2017 | Read review
“Away from noisy elevators is easy to do”
 of 5 bubbles 956kristieh, 18 Feb 2017 | Read review
“Stay Away from Here”
 of 5 bubbles rokb2013, 22 Jan 2017 | Read review
5 of 5