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Embassy Suites by Hilton Philadelphia - Center City

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Traveller (154)
Room & Suite (102)
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Ratings and reviews
GreenLeaders Bronze level
  • Excellent29%
  • Very good27%
  • Average18%
  • Poor14%
  • Terrible12%
Travellers talk about
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What's included
Free Internet
Parking
Free Breakfast
Air Conditioning
Non-Smoking Hotel
Restaurant
3 Star Hotel
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one...
Offers from Embassy Suites by Hilton Philadelphia - Center City
Special Offer: Double Points, Every Stay
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Location and contact
1776 Benjamin Franklin Parkway, Philadelphia, PA 19103-1211
Hotel website
11.3 km to Philadelphia Intl Airport
129 restaurants are within a 0.5 km radius
0.4 km from The Franklin Institute
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (560)
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All reviewsevening receptionfree happy houromelette stationseparate bedroomlogan squarerooms are hugecenter cityart museuma hilton honors membergreat view of the cityliving areafranklin institutehigher floorhotel is in a great locationvalet parkingbusiness tripcomplimentary breakfast
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1 - 5 of 545 reviews
Reviewed yesterday

I LOVED the room! It was nicer than any other Embassy Suites I visited. HOWEVER....that was about the only thing I was satisfied with. I was most dissatisfied with the ELEVATORS. I know one was out of order. But, the others were EXTREMELY inadequate. During...More

Review collected in partnership with Embassy Suites Hotels
Thank ksayo57
Hotel's Favourite
Reviewed 29 April 2018 via mobile

I have stayed at the Embassy Suites in center City several times, and I enjoy staying here because the suites are spacious and comfortable. The hotel is in the shape of a decagon and each room is a wedge of the decagon, so it's narrow...More

2  Thank MTanna
Response from Bryan T, Director of Sales at Embassy Suites by Hilton Philadelphia - Center CityResponded 30 April 2018

Thank you for your review! We appreciate your loyalty to our hotel as it sounds as thought you have been with us quite a few times. I am very happy to hear that you enjoy the layout of the suites and the features within them....More

Reviewed 2 days ago

Let me say that the staff was great and helpful. They did their best to accommodate the guests. During check-in, it took over an hour to get through the process. Apparently, the system was not working properly. This was the beginning, as the elevators were...More

Thank cassandragriffin
Reviewed 3 days ago

Everywhere, especially at the front desk, the breakfast room and the stairways. The stairways are crowded because the two tiny little elevators are completely inadequate for the hotel traffic. I was on the 12th floor and had to walk up and down, along with MANY...More

2  Thank hvsb
Reviewed 4 days ago via mobile

I don't normally do this, but our Hilton experience last night was so bad I have to. AWFUL I have to say, we've never felt quite like this before. We're upset, frustrated, hurt - but most of all, betrayed by Hilton. Sitting here on a...More

1  Thank Tom B
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Breakfast included
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$184 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$184 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (154)
Room & Suite (102)
Dining (8)
Amenities (60)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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Jessica B
14 June 2018|
AnswerShow all 5 answers
Response from KristinaDownSouth | Reviewed this property |
Can not use balcony, locked
1
Vote
Jessica B
14 June 2018|
AnswerShow all 2 answers
Response from yysuzanne | Reviewed this property |
I believe all the access doors have been locked. Also, unless the renovation is done, not enough elevators. Also breakfast not what you would expect from embassy suites. They bought the building and it doesn’t fit into... More
0
Votes
Jessica B
14 June 2018|
AnswerShow all 3 answers
Response from Kenneth J | Reviewed this property |
Not likely, my balcony was sealed and I was told they all were for safety of the occupants. Seemed odd to me
0
Votes
Room Tips
"Stay away from the side where TGIF has an outdoor patio. The party goes on all night."
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"choose a low floor"
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"Lower floor during the Elevator repair so you can use the stairs"
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"Low floor until the 3rd elevator is in action"
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