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Embassy Suites by Hilton Philadelphia Airport

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1,464 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Philadelphia Airport
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Showing 1,447: English reviews
Palm Harbor, Florida
Reviewed 10 May 2016

Construction areas in the main atrium were inconvenient. We ate at the hotel restaurant after sunset in the atrium which was cold and quite poorly lit. At first the restaurant staff did not greet us though we indicated that we would like to eat there. Finally we asked whether they were open although we checked the hours prior to going...

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Helpful?
Thank fyifirefly
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear fyifirefly, We appreciate you taking time to share your most recent experience with us. I would like to apologize that we were not able to provide you with the quality of services you deserve during your dining experience. Please know that this is not the typical level of service we expect from our staff, and we are always looking...

Reviewed 10 May 2016 via mobile

Where do I start we had to wait and hr and half to get a room because they gave ours, that I pre paid for away, unhelpful, ignorant staff, under construction, stinky, looked like a hooker hang out. Terrible management they did nothing to ammend the situation I was with my two small kids and with a long flight I...

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Helpful?
1Thank Jessica R
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Jessica R: Thank you for taking time to complete a review. Please accept my sincere apologies for not having met your expectations. While we are completing our lobby refresh, we do make very effort to ensure it is done in a way that is as safe and convenient for our guests as possible. Please understand that there really is...

Atlanta
Reviewed 10 May 2016

This property is under construction and quite a mess right now. In addition, their parking lot gate does not work and the person they sent out to help us was surly. A number of the staff were ambivalent when asked for something. We tried to get 2 chairs for a conference room which took 4 calls, 12 hours and finally...

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Helpful?
Thank brenda C
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Brenda C, Thank you for taking the time to complete a review. We are sorry we were not able to provide you with the quality of services you deserve. This is not the typical level of service we expect from our staff, and we are always looking for ways to improve our customers' experience. Your satisfaction is very important...

Reviewed 10 May 2016

Like the title says not bad but not that good either. Best part was the staff was good, helpful when needed and friendly. Bad was it was worn, from the carpeting to the furnishing. Also disappointed that parking was extra, I can pay to park in many spots at the airport. Will probably seek an alternative for next trip.

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Helpful?
Thank JJ D
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear JJ D: We appreciate you taking the time to write a review from your recent stay with us. It is a pleasure to see that you had positive experience with our staff. We strive to make sure all of our guests receive the personal attention and exceptional service. Should your travels bring you back to Philadelphia, we hope to...

Cullman, Alabama
Reviewed 9 May 2016 via mobile

Arrived to find insufficient number of people working the front desk. Check in took way too long, especially given that I had prechecked online. A hotel of this size needs more than one person working the front desk. There are no trash cans outside or inside the lobby. If you accumulated any trash on your drive here, good luck getting...

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Helpful?
Thank R6EMT
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear R6EMT: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. The service your received from our staff is unacceptable, and we dropped the ball in ensuring your guest experience met your expectations. Please know I will be working with...

Waldorf, Maryland
Reviewed 9 May 2016

I recently stayed at the Embassy by the airport.(4/28-5/3 2016) It was an Anniversary trip. The staff is amazing, outstanding, awesome, fabulous, fantastic (you get the picture) I have already reserved a trip back there for my Birthday in November. You should be proud of the care, concern and customer service they provided. It felt like we were the only...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank nathalie g
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Nathalie G: Thank you for taking the time to complete a review of your stay. We are so pleased to hear that you had such amazing interactions with our staff! It is a testament to our efforts of providing each of our guests with exemplary service, and we are proud to see we were able to do that for...

Cliffside Park, New Jersey
Reviewed 7 May 2016 via mobile

We used to frequent this hotel on trips. What a shame it has gone so far downhill. The staff is mediocre at best. Firstly, you have to pay $12 per day to park, when it should be included in the room rate. There was a time when the parking was free. Secondly, when you try to exit the lot, trust...

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Helpful?
Thank Joanna O
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Joanna, we do deeply apologize for the many inconveniences that occurred during your most recent stay with us. As we are working on improving our property that includes our attention to detail and your feedback is truly appreciated. We look forward to having the opportunity to improve upon your last visit. Should you have a new date you would be...

Martinsburg, West Virginia
Reviewed 7 May 2016

Extremely friendly staff! From the people working the front desk, the housekeeping staff, to the wait staff - all are very polite and personable! The hotel was under construction while I was there so it was a bit noisy during the day but they stopped at 5:00 each day.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tosscollins
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear tosscollins: Thank you for taking a moment to share your experience. I am happy to hear you that you had a delightful interactions with our staff! It was a pleasure to have you with us and we look forward to welcoming you back to our hotel in the not too distant future. Safe travels! Warm Regards, Alicia J

PA
Reviewed 7 May 2016

This is the first time we ever stayed at this hotel, or any Embassy hotel for that matter. We stayed here prior to a very early flight in the morning. It's only a few minutes from the airport. We were very impressed with the size of the suite,which included a small kitchenette . Very clean. All of the staff we...

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Helpful?
Thank edsej
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you, so very much for your feedback. We look forward to serving you again in the future. Sincerely, Germaine Matthews Front Office Manager

West Caldwell, New Jersey
Reviewed 6 May 2016

Everything was great, just disappointed that they had renovations going on during my stay. Heard the constant tapping of them laying floor tile from inside my room. Otherwise, my stay is always pleasant. Come here every year and always great service. Its a shame that they don't inform you that there are renovations going on. But I will still return...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 966edwinj
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you, so very much for your kind comments. I do apologize that renovation was going on but we look forward to your next visit to see how wonderful it turned out. Thank you, once again. Sincerely, Germaine Matthews Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: €136 - €268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
15 questions
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over a year ago
Pawtucket, Rhode Island
over a year ago
Willow Grove, Pennsylvania
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Mechanicsville, Maryland
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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here, request 1st floor. The elevators are not what you would call fast!”
 of 5 bubbles 143MichaelG143, 22 Mar 2017 | Read review
“I prefer the little alcoves off the main corridor since it minimizes anyone walking by my door/window and offers more privacy.”
 of 5 bubbles 754caroled, 4 Feb 2017 | Read review
“great reception each evening and free breakfast”
 of 5 bubbles S8822XTsusanr, 1 Feb 2017 | Read review
“choose a room away from elevators to minimize noise, but noise is not a real issue.”
 of 5 bubbles 958edwardh, 17 Jan 2017 | Read review
“It's far enough from the airport that I don't think you have to worry about aircraft noise but it is just a short ride to the terminals.”
 of 5 bubbles AbenakiW, 13 Jan 2017 | Read review
5 of 5