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Embassy Suites by Hilton Philadelphia Airport

Expedia.comUS$241*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$305*
US$241*
Great Deal
US$256*
US$256*
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Embassy Suites by Hilton Philadelphia Airport
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1,518 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Philadelphia Airport
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Showing 1,500: English reviews
Cleveland
Reviewed 6 August 2016

An enjoyable stay with easy acces to the airport and downtown Philly. a few resturants within walking distance.Friendly and helpful staff all around. The breakfast was fresh and well presented. Vince is a Wiz at the mKe your own omelette station.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Patricia F
Minneapolis, Minnesota
Reviewed 4 August 2016 via mobile

Staff was mostly friendly, front desk nice. Housekeeping very loud banging doors and shouting in the hallways. Gym nice, wifi did not work well. Parking expensive -12 dollars while nearby hotels are 7 dollars or free. Rooms big and that is he nicest thing about the hotel and all embassy suites. Location not great - nothing really nearby at all....

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Helpful?
3Thank xiphoid76
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear xiphoid76: Thank you for sharing your experience with us. I am glad to see that our staff provided you with friendly service during your stay and that our fitness center met your needs. Please accept my apologies on behalf of our team for the noise disturbances that you experienced. I will share your feedback with our teams so that...

Reviewed 4 August 2016

There are many reasons why you should stay somewhere else. If you do not want to trust this review, read the others on Google and here. To begin, the hotel has bed bugs. They destroyed my wife and I. We were riddled with bites all over our bodies. Next, the housekeeping staff are some of the most angry and inhospitable...

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Helpful?
3Thank John G
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear John G: Thank you for providing your feedback regarding your stay. First, I would like to apologize that you had such an unpleasant stat with us. It is very upsetting to see that you received and witnessed such poor customer service from our staff. This is absolutely unacceptable, and I will make no excuse for it. Please know that...

New Jersey
Reviewed 3 August 2016

Just had a quick overnight stay at this hotel due to flight cancellation and had a nice stay. Embassy Suites always have very big rooms, great breakfast and fantastic manager's reception. All of the staff were incredibly friendly and helpful. Prompt shuttle service to the airport. The rooms are being renovated in the spring which will surely help boost reviews...

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Helpful?
Thank lilemoevie
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear lilemoevie: We appreciate you sharing your feedback with us. It was a pleasure to have you with us. I am so pleased to see that you were able to experience our warm and friendly service during your visit to our complimentary buffet breakfast and manager's reception. We are equally excited about the upcoming renovations to our rooms, and look...

Cary, NC, United States
Reviewed 2 August 2016

Otherwise, this hotel was as wonderful as every other Hilton Embassy Suites, but I had to wait 25 - 35 min to obtain every taxi ordered for me from the front desk, even though I ordered early because of enormous traffic in the area. As a result I was late getting to every American Heart Association business meeting I was...

Review collected in partnership with Embassy Suites Hotels
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3Thank Ross M T
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Ross M T: Thank you for taking the time to share your experience with us. I am glad to see that you enjoyed your stay overall and that we were able to meet your needs. I apologize that you had so much trouble getting to your meetings each day. We can certainly understand how important it is to have...

Riverside, California
Reviewed 1 August 2016

Red stained carpet that I reported as soon as I entered the room. I called back down for a reminder and still no response. My debit card was swiped twice for 2 prepaid rooms and the mistake not inform

Review collected in partnership with Embassy Suites Hotels
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2Thank Judy R
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Judy R: Thank you for sharing your feedback with us. I apologize that the condition of your carpet in your room was subpar. We are working diligently to treat all of our carpets in all of our guest rooms to avoid this being a concern moving forward. This is not a quick process, so I apologize that you had...

Las Vegas, Nevada
Reviewed 1 August 2016

Front desk rude to deal with. Stayed 4 nights room was not clean well at all. Breakfast staff was good. Update hotel which was nice. Staff selected on who the asked for room key for proof of hotel guest. Close to airport which was nice for this trip.

Review collected in partnership with Embassy Suites Hotels
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2Thank coreym372
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Corym372: We appreciate you taking the time to share your feedback regarding your stay. I apologize that you encountered such unwelcoming service. Our goal is to provide warm, welcoming, and friendly service to all of our guests and I can see that we dropped the ball here in our front office area. I am pleased to see that you...

Cleveland, Ohio
Reviewed 1 August 2016

This in fact is the worst Hilton property I have EVER stayed in. Dirty rooms, my sink would not drain, my toilet ran all night. I called down to the front desk and the problems were never fixed and I was there for a week! I would never stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank Andrea J
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Andrea J: Thank you for sharing your feedback from your stay with us. I can see by your comments that you did not have a pleasant experience, and I would like to apologize for that. It is completely unacceptable for any of our guests to experience such cleanliness conditions and not get any follow up on your requests. Please...

Reviewed 29 July 2016 via mobile

Was at a convention and had to stay there for 5 days. Room was in decent condition but the couch and chair in the living room area were filthy and in poor condition. I couldn't even look at the couch let alone sit on it. The exit doors had a sticky film on the handles and the service was below...

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Helpful?
1Thank Kevin B
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Kevin B: We appreciate the feedback you have provided regarding your stay. First, please allow me to apologize for the lack of cleanliness in your guest suite. It is not ok for any of our guests to experience such conditions, and I make no excuses for it. Please know that I will share your feedback with our Housekeeping staff...

Columbus, Ohio
Reviewed 29 July 2016

Our flight was canceled, so we needed a room for the night. The DNC was going on, so rooms were hard to find. We had little choice of rooms near the airport. We found the hotel to be overpriced for what it is. The hotel needs remodeled and updated to modern standards. The staff was excellent and friendly, but overall,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank barryl733
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear barryl733: Thank you for taking time to share your experience here with us. We are pleased to see that you were well taken care of by our staff. It is our belief that the key to a great stay lies in delivering exceptional services to all of our guests. I apologize that you feel you did not receive the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Ave, Philadelphia, PA 19153-3114
Region: United States > Pennsylvania > Philadelphia
Price Range: €135 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
21 questions
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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms nears the elevators. Some rooms can be a long walk with bags.”
921matthewt, 6 May 2017 | Read review
“a few corner rooms lessen the sound from atrium”
30yearRN, 5 May 2017 | Read review
“All suites so hard to get a bad room.”
jpennett, 4 May 2017 | Read review
“Make sure you're not over the roof, ask for a good view. It's an airport area.”
shahrazada2015, 1 May 2017 | Read review
“Until the management gets a grip on the staffing issues mentioned in this review, I would not consider this hotel a viable option. Sorry.”
TimF639, 21 Apr 2017 | Read review
5 of 5
Expedia.com
US$241* /night
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Booking.comUS$256
EmbassySuites.comUS$256
CancelonUS$305
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*Disclaimer
Prices are for 1 room, 2 adults
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