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Embassy Suites by Hilton Philadelphia Airport

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1,443 Reviews from our TripAdvisor Community

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Showing 1,426: English reviews
Omaha
Reviewed 16 June 2016 via mobile

There is a Mariott at the airport that didn't show up in my initial searches - would be much easier if you just need a room before an early flight. I couldn't get a flight out on a Wednesday, so I needed a close hotel just for the night. The room was reasonable, but some disrepair. The sitting room faced...

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Helpful?
Thank Jenni B
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Jenni B: We appreciate you taking the time to share your experience with us. I am very disappointed to see that you had such an unpleasant arrival and departure from our hotel. Please know that this is not the typical experience for our guests, and I will be working with our Front Desk staff and shuttle drivers to ensure...

Reston, Virginia
Reviewed 15 June 2016

Was in Philadelphia for a quick weekend get away with the wife. First time staying at the Embassy Suites by the airport. Very impressed by the friendliness and efficiency of the staff and then the entire facility - size of room, amenities, and food services. Will choose this hotel first whenever I return to Philadelphia.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 896gregorym
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear 896gregorym: Thank you for taking a moment to write a review of your experience at our hotel. I am happy to hear that you had such positive interactions with our staff. I will be sure to share your comments with them as a testament to their efforts! We look forward to welcoming you back to our hotel in the...

A TripAdvisor Member
Level Contributor
6 reviews
Reviewed 15 June 2016 via mobile

We came in late (midnight) and still had a shuttle that picked us up. They didn't have the correct room for a family of 5, so we had to squish. They nicely gave us a good discount because of it. The room was clean and decent. Breakfast cooked to order included in the price was awesome. The shuttle driver took...

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Helpful?
Thank A TripAdvisor Member
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Valued Traveler: Thank you for taking the time to review our hotel! It was a pleasure to have you here with us, and we greatly appreciate your patronage. I am happy to see that you had positive experiences with our staff and will be sure to share your comments with them. We hope to see you again should your...

Littleton, Colorado
Reviewed 14 June 2016 via mobile

3 am and it takes 40 minutes to check in? I checked in online with their app. They had me as a no show because my flight was delayed. Insane. The person at the desk could not make a room key! She called her manager three times and could not figure it out. I laid down on the hotel couch...

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Helpful?
Thank SteveBlarr
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear SteveBlarr: Thank you for completing a review of our hotel. I would first like to apologize that you had such a troubling arrival to our hotel. I can imagine that after a long day, you were tired and ready to relax. For future reference, please feel free to reach out to the hotel directly and alert us of any...

Reviewed 12 June 2016 via mobile

I spent 1 night with my wife ~ staff very friendly and helpful .. I will definitely stay there anytime I'm in Philadelphia for business or pleasure. Airport shuttle delivered consistent service. It's a great family environment for spending quality time

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Helpful?
Thank Jojo A
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Jojo A, Thank you for taking the time to complete a review of the Embassy Suites Philadelphia Airport. We are delighted to see that you had such positive experiences with our staff during your stay. We look forward to welcoming you back to Philadelphia. Safe travels! Warm Regards, Alicia J

Gillett, Pennsylvania
Reviewed 12 June 2016

Was close to the airport, not far off interstate. The complimentary breakfast was very nice. Didn't have to wait long to check in. Shuttle rides went smooth. Rooms were clean and comfortable. Would stay there again

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 559rexl
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear 559rexl: Thank you for taking the time to write a review of our hotel. We are so pleased to see that you enjoyed your stay with us, and that you found your accommodations comfortable and convenient. It is our hopes that should you visit the Philadelphia again, we will be your hotel of choice! Warm Regards, Alicia J

Carpentersville, Illinois
Reviewed 11 June 2016 via mobile

Terrible stay at the embassy suites. Rooms are in disarray. Remodel underway in lobby and public spaces with rooms to follow. No soap or shampoo in room and it took 45 minutes for someone to respond. Management seems to look the other way when complaints are registered. Thumbs down on this property.

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Helpful?
Thank Cool Eyes C
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Cool Eyes C: We appreciate your feedback from your most recent stay with us. I would like to apologize for the unpleasant stay you experienced. The condition of your room is unacceptable, and we dropped the ball in ensuring your guest suite was up to par with all the necessary amenities. Please know I will have the Executive Housekeeper...

Cincinnati, Ohio
Reviewed 10 June 2016

Rooms need major updates. Carpets had stains and buckling. Our tv in front room did not work well with changing the channel and was poor quality, not clear. The hairdryer even had sticky stuff on it and was old. It also didn't help that a high school group was there during our stay and we heard them up late at...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank LauraH7310
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear LauraH7310: Thank you for taking the time to complete a review from your stay with us. Please accept my sincere apologies for not having met your expectations. While we are completing our lobby refresh, we do make very effort to ensure it is done in a way that is as safe and convenient for our guests as possible. Please...

Santa Clarita, California
Reviewed 10 June 2016

Stayed only one night. They were undergoing some repairs so it was a bit awkward at times. The restaurant was still able to cook up a good evening dish. Drink were good. Location is perfect. Very friendly at the front desk and the shuttle driver is a great guy. Full of local information, and prompt and helpful

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Helpful?
Thank TCBJ36Yrs
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear TCBJ36Yrs; Thank you for completing a review of our hotel. We are so pleased to see that you enjoyed your stay with us and had positive experiences with our shuttle driver! I will be sure to share your comments with our staff, and we hope to see you again in the near future. Safe travels! Warm Regards, Alicia J

Silver Spring, Maryland
Reviewed 8 June 2016

I was extremely disappointed staying at this location. I was given a room that upon entering, had an odor, moist carpet, mold and gnats. I was given another room upon complaint, but the damage was done

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kristin W
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Kristin W: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the condition of your guest suite. Please know that I will be sharing your comments with our Housekeeping department and use them as a training tool to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: €137 - €228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotels.com, Priceline and HotelsforEveryone so you can book your Embassy Suites by Hilton Philadelphia Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
12 questions
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over a year ago
Pawtucket, Rhode Island
11 months ago
Willow Grove, Pennsylvania
over a year ago
Mechanicsville, Maryland
over a year ago
North Andover, Massachusetts
4 months ago

See all questions (12)

Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the little alcoves off the main corridor since it minimizes anyone walking by my door/window and offers more privacy.”
 of 5 bubbles 754caroled, 4 Feb 2017 | Read review
“great reception each evening and free breakfast”
 of 5 bubbles S8822XTsusanr, 1 Feb 2017 | Read review
“choose a room away from elevators to minimize noise, but noise is not a real issue.”
 of 5 bubbles 958edwardh, 17 Jan 2017 | Read review
“It's far enough from the airport that I don't think you have to worry about aircraft noise but it is just a short ride to the terminals.”
 of 5 bubbles AbenakiW, 13 Jan 2017 | Read review
“Full beds are tight for two people. Third floor rooms were quiet.”
 of 5 bubbles adelta26, 7 Jan 2017 | Read review
5 of 5