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Residence Inn Philadelphia Airport

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Traveller (46)
Room & Suite (29)
Dining (5)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Property amenities
Pool
Shuttle Bus Service
Free Parking
Wheelchair Access
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Free High Speed Internet (WiFi)
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Room features
Suites
Kitchenette
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Trendy
HOTEL CLASS
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Location
Full view
Contact
3701 Island Ave, Philadelphia, PA 19153-3229
Getting there
Philadelphia Intl Airport3 km
Mercer County Airport56 km
Eastwick Loop5 min
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Reviews(95)
Traveller rating
  • 58
  • 20
  • 9
  • 2
  • 6
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Bill A
10
Reviewed 28 Sep 2018
Let me start by saying that I am Marriott Rewards Platinum member who was treated unfairly by this hotel causing me to file a complaint with the Better Business Bureau (BBB).
Long story short ... I had made four reservations (19 days across 4 consecutive weeks) through the Marriott call center and was given a government rate of $119 a night for which I was given 4 confirmation numbers.
I checked in on Sunday night with no problem but on Monday I received an email saying that my rate was not a valid rate and that they would not honor it and that the new rate would be $159 a night. I spent hours talking with Marriott Customer Service who spent hours talking with the hotel. The hotel refused to honor the rate and Marriott Customer Service said that they have no control over individual hotels. Marriot Customer Service told me that the hotel was at fault for having the $119 rate in the system and that they should have honored it.
My stay ended up costing me an extra $780 plus the taxes and fees. I am waiting to here back from BBB.
Thank Bill A
DocMd613
Silver Spring, Maryland
245
Reviewed 3 Sep 2018
The facility is staffed by people who want to help and do their very best to make one happy and comfortable . My room was ready as requested hours earlier which permitted my resting for awhile before changing to attend the Philadelphia Eagles' football game.
The rooms are "brand new" in appearance and keep - there is wonderful available means to warm food or keep it cold. If one desires, food can also be ordered from a variety of locations. There are also a variety of ways to either relax (bed, couch, lounge chairs,) or work ( large desk with special lighting.). the TV is on a spivel making it enjoyable easily from the eating, working, and sleeping areas.
And finally, for Eagles' fans it is a very short drive from Lincoln Financial Field.
Thank DocMd613
Response from Elaine T, General Manager at Residence Inn Philadelphia Airport
Responded 6 Sep 2018
Thank you for sharing your experience at the Residence Inn Philadelphia Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Cowgirlkc
Crawfordville, Florida
584114
Reviewed 29 Aug 2018
Stayed here for a couple weeks while working in town. The rooms are nice and clean. Staff was friendly. Real close to the airport. There is a grocery store fairly close as well as a gym and a few restaurants. Close to the freeway as well.
Thank Cowgirlkc
Response from Elaine T, General Manager at Residence Inn Philadelphia Airport
Responded 30 Aug 2018
Thank you for sharing your experience at the Residence Inn Philadelphia Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Monicen93
Philadelphia
30
Reviewed 28 Aug 2018via mobile
what's not to love about this place the people to the fitness room and omg their rooms are amazingly big and comfortable for a family/couples. Equipped with a stove and appliances i used to go to hyatt house but this is the absolute BEST
Thank Monicen93
kmpgil
Cold Spring, New York
337
Reviewed 22 Aug 2018
Stayed in one bedroom suite. Room had full kitchen with all necessary utensils. Each room had a flat screen TV but not the usual 50 or so channels. Did have netflix, hulu etc if you have an account. Room was clean , hotel has room service but did not use it, Did not notice any noise from the proximity to the airport, but our room was in the back and there was some traffic noise. Hotel has the usual fitness room and pool, not used during stay. Hotel provides a complimentary hot breakfast. Staff was fine.
Thank kmpgil
Response from Elaine T, General Manager at Residence Inn Philadelphia Airport
Responded 23 Aug 2018
Thank you for sharing your experience at the Residence Inn Philadelphia Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
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Questions & Answers
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Samh94132
2 July 2018|
AnswerShow all 3 answers
Response from 123abc456de | Reviewed this property |
You would need to take the hotel shuttle to the airport then take a Septa train into Center City. We took Uber to the Stadium area, but you could Uber to any other area. Uber drivers are readily available due to proximity to... More
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Konnor D
6 June 2017|
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Response from jlmk | Reviewed this property |
Sorry I didn't use the hotel for this reason
0
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nyvics
3 July 2016|
AnswerShow all 16 answers
Response from jasminew25 | Reviewed this property |
No noise I stayed here before just a rude front desk manager
2
Votes
Room Tips
"Higher floors away from elevators are quieter"
R8390WSlindae
4 Jul 2018
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"If using wifi for business/urgent work in morning - ask about getting kicked off and ways to avoid."
ohiofamily2014
19 May 2018
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"Free happy hour and free breakfast!"
PPG_MD
1 May 2018
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"Sometimes you can get a free upgrade onsite if rooms are available."
kitkatkib
25 Sep 2017
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PRICE RANGE
US$151 - US$322 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
121
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