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Hilton Philadelphia City Avenue

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Hilton Philadelphia City Avenue
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811 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Philadelphia City Avenue
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Showing 788: English reviews
Reviewed 1 week ago

Poor housekeeping/ maintenance, non working amenities in the room, inconsistent information about food/ in house dining, cold room service dining, daytime bell hop with such a negative attitude (who happens to care more about his dentures that helping guests with their bags and to their cars), front desk staff woman with attitudes and a lack of desire to help satisfy...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank sundeeseb
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Sundeese, Thank you for your feedback, as well as your submission of our Satisfaction Survey. I hope that you have received my response to your e-mail, and I look forward to further discussing your stay and how we may address your concerns, as well as the compensation we will be completing for you. Best, Andrew D Director of Guest Services

Reviewed 2 weeks ago via mobile

Always a great stay! Toni was especially helpful to us as we checked in, helping us plan activities and even getting us a free shuttle to drop us to our tour bus! I highly recommend! Also there was a nice free spread at happy hour that was family friendly.

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Helpful?
Thank Jenn R
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Jenn, Thank you so much for your positive feedback! I think though that you stayed at our sister hotel next door, the Homewood Suites. Have no worry, however, I have shared your response with their General Manager and we all appreciate your comments, and look forward to you joining us again. Best, Andrew D Director of Guest Services

Baltimore, United States
Reviewed 2 weeks ago

From moment of arrival, when traffic backed up at front door because owner's car was parked in the pass-through lane, the typical Hilton welcome was never seen (except for the wonderful bellman). Owner's car was parked directly outside of the front door, blocking access for guests, creating a real bottleneck. On the street directly in front of the hotel, there...

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1Thank carolej649
Reviewed 2 weeks ago

First I'm Hilton Honors member. So i can check in and get a electronic key thru the app. Don't bother it doesn't work. left my breakfast order the night before. after :30 minute delay - nothing! called from service and they said they would deliver right away. Did they forget? no because when i signed the bill when it arrived...

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1Thank Dthstr
bayonne
Reviewed 2 weeks ago

Great location and beautiful hotel. Restaurant food was excellent and wait staff was top notch. Felt very welcome and all staff was friendly and accommodating. Rooms and entire hotel were very clean and modern. Safe environment. Truly enjoyed our stay at this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Thank karenpL9549DB
Miami, Florida
Reviewed 3 weeks ago

The hotel service is poor. They don't follow up. Rooms poor shower backs up over your feet. Poor food quality and no real place to eat. Would not recommend the property to no one. Parking a long walk. No laundry services and no food to buy worth buying

Review collected in partnership with Hilton Hotels & Resorts
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1Thank H1454OKkenneths
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Thank you for your feedback. I am glad that we had the opportunity to speak while you were with us, and I look forward to taking the steps required to address your concerns. Best, Andrew Director of Guest Services

Rockville, Maryland, Usa
Reviewed 3 weeks ago via mobile

Stayed over a weekend for work. I tried contacting the hotel before my visit and no one answers the phone. Then I emailed and no answer I chose an upgrade on my HHonors app and when I checked in was told this hotel doesn't offer the upgrade. Would have been nice if they let you know The front desk staff...

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1Thank Terry A
Andrew D, Guest Relations Manager at Hilton Philadelphia City Avenue, responded to this review

Terry, Thank you for your feedback. I can certainly understand how even small hiccups like the ones you experienced can ruin an experience. At Hilton we certainly strive to maintain the highest level of customer service, and I can see that we did not hit that mark during your time with us. I would like to discuss this further directly...

Oakville, Canada
Reviewed 4 weeks ago

The hotel itself is very good. Rooms are well appointed. However, the catering was poor during my stay. Breakfast items were cold, not hot. And many plates were dirty for the buffet - not acceptable. I am not sure if the manager cared about it or not,

Review collected in partnership with Hilton Hotels & Resorts
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1Thank George W
Southfield, Michigan
Reviewed 4 weeks ago via mobile

Staying at this hotel was a positive experience from the moment I pulled up to use valet parking, to the front desk registration experience, to a comfortable two nights sleep, to the check-out process two days later. The staff is consistently helpful and friendly. The rooms are clean and stocked with useful quality amenities including, but not limited to, bottled...

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Thank BHH3
Grand Haven, United States
Reviewed 4 weeks ago

Stay was AWESOME! Hotel staff was very friendly and the service at the restaurant in the evening was outstanding. The room was spacious and comfortable. I would highly recommend this property to anyone staying in Philly!

Review collected in partnership with Hilton Hotels & Resorts
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Thank kellynV8304GZ

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Delmonico's Steakhouse
Delmonico's Steakhouse
Cuisines: American, Steakhouse
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Philadelphia City Avenue

Address: 4200 City Ave, Philadelphia, PA 19131-1611
Region: United States > Pennsylvania > Philadelphia
Price Range: €156 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Philadelphia City Avenue 3.5*
Number of rooms: 209
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotwire, Booking.com, Orbitz, Cancelon, Travelocity, Priceline, TripOnline SA, Hotels.com, HotelsClick and HotelQuickly so you can book your Hilton Philadelphia City Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Philadelphia City Avenue Hotel Philadelphia
Hilton Hotel Philadelphia
Philadelphia Hilton
Hotel Style:
#15 Green Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Philadelphia City Avenue staff and other travellers.
3 questions
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Questions? Get answers from Hilton Philadelphia City Avenue staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Face the reservoir for an OK view”
RobChills, 19 Jan 2017 | Read review
“Rooms were nice. Lobby was great spacious for kids to spread out in when we had down time.”
bonnieb802, 2 Jan 2017 | Read review
“Look for the rooms on the 45 degree angles. I think they are bigger. Mine was the 1123.”
  • Room 1123: 1 Kingsize bed
  • Room 1123: 1 Kingsize bed
  • Gift from management
  • Room 1123: 1 Kingsize bed
  • Room 1123: 1 Kingsize bed
328ivanf, 8 Dec 2016 | Read review
“Be aware that hallways get noisy at night when the events end”
sbg18, 16 Nov 2016 | Read review
“Choose top floor...away from elevator.”
DavidB19922014, 14 Nov 2016 | Read review
5 of 5