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Sheraton Suites Philadelphia Airport

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Sheraton Suites Philadelphia Airport
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210 Reviews from our TripAdvisor Community

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Showing 205: English reviews
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San Diego
Reviewed 3 days ago NEW

A couple weeks back I was "stranded" in Philly when Delta cancelled my flight home to San Diego. Fortunately, I was able to stay at the Sheraton Suites near the airport and have breakfast. While the hotel was under construction, the most amazing staff member Pamela worked at the restaurant and truly made me feel welcome, happy and taken care...

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Helpful?
Thank Dana P
Milwaukee, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

While traveling to our spring vacation, we needed to overnight in Philadelphia and wanted to stay close to the airport. This year we tried the Sheraton Suites. When we arrived we encountered a small war zone in that they are in the midst of doing a huge, whole property renovation - the entire atrium was not usable as they had...

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Helpful?
Thank DickW_11
About Hotel's Favourite Review
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for sharing your comments from your recent stay with us! I am glad to hear that you enjoyed your overall stay with us, despite the fact that we are undergoing a renovation. I hope you come back and stay with us once our renovation is complete (this summer) so you can experience an even better stay!

Reviewed 4 days ago NEWvia mobile

So this hotel is a complete mess! It's currently undergoing a major renovation. Parking is not free and neither is wifi. You would think both would be complimentary since it's a damn mess in here. Why are they still open during a renovation and offer nothing for the inconvenience?? The sofas are ripped/old and the water pressure is non-existent. Also...

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Helpful?
Thank Evelyn N
Ocean City, Maryland
Reviewed 1 week ago via mobile

This Hotel is going under major renovations. Complete shutdown. Total Trainwreck. Do not. Repeat do not stay here. There's no restaurant. No bar nearest service everything is shut down except for your room. Why did this change shoes to keep this property opening during a major renovation period question mark question mark question mark we made such a mistake staying...

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Helpful?
Thank OceanCityLocal01
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for taking the time to share feedback from your recent stay with. I apologize that your stay was less than satisfactory due to the fact that we are undergoing a renovation. While this renovation is occurring, we have relocated our restaurant and bar to a different area of the hotel and I am sorry that this was not...

Reviewed 1 week ago via mobile

I was rerouted on booking a hotel room, after my first hotel reservation fell through due to false advertising. This hotel however is true to its word in being pet friendly. The staff went above and beyond to welcome myself and my cats after a rocky start to our evening. They put us in one of the recently renovated rooms...

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Helpful?
Thank Loud L
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

We appreciate you taking the time to share feedback from your recent stay with us! I am so gald to hear that you enjoyed your overall stay and that we made you and your pets feel welcome. I hope you come back and visit us again when our renovation is complete in a couple months!

Reviewed 4 weeks ago via mobile

We reserved a room with 2 double beds and queen sofa pull out. We arrive and check in and go to our room and the room had not been cleaned yet. We went back to the desk and the manager was called over. She told us she could not guarantee our room would be cleaned before 10pm (we arrived after...

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Helpful?
Thank Sara G
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for taking a moment to share feedback from your recent stay with us. I am so sorry to hear that your stay was less than satisfactory. I have shared your feedback regarding the room type/reservation issue you encountered with the appropriate team members so we can avoid this from happening in the future.

Reviewed 4 weeks ago

We had booked a one night stay and was not warned about the construction going on. The rooms were suites which were big enough to our satisfaction. The sofa had tears and were taped, stains on the shower curtain (disgusting), linen had stains, carpet was not clean...I could go on and on but please be warned. My wife and I...

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Helpful?
Thank George J
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank you for choosing to stay with us at the Sheraton Suites Philadelphia Airport and for sharing feedback from your stay. I sincerely apologize that your stay was less than satisfactory due to the renovation construction and the condition and cleanliness of your guest room. Please know that we take these types of situations very seriously and I will be...

Dallas, Texas
Reviewed 20 March 2017 via mobile

I really hope this was a non renovated room. However, my biggest issue has nothing to do with the renovation so beware. The sheets here are disgusting. The first set was ripped and was the most scratchy/hard/starched sheets I have ever seen. Requested a new set that was just dropped off at the door that was ripped and had no...

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Helpful?
Thank Tom G
tkolner
Reviewed 20 March 2017 via mobile

Constitution crews working all day. The restaurant and bar have been moved to a meeting room, with some tables set up and a cooler for soft drinks and bottled beers. I was assigned a renovated guest room (pictured), not sure if it’s completely finished (hopefully not). Old towels, cavernous front room (new soft and small sitting chair), banged up desk/cabinets/dresser....

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Thank tkolner
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

Thank your for staying with us at the Sheraton Suites Philadelphia Airport and for sharing your experience. We appreciate the feedback you have provided regarding our current restaurant situation, the guest room, and Club Lounge, as we rely on guest feedback to make improvements in our operation, especially as we undergoing our renovation. Please know that the renovation is slated...

Columbia
Reviewed 18 March 2017 via mobile

The hotel is under major renovation it's like being in a huge unfinished building . It's an open atrium so there is dust from the lobby that reaches every floor . The hotel has two floor re done and 4 floors including the entire first floor under construction . The rooms have dust and it's actually can be felt in...

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Helpful?
Thank Larry R
Kristin R, Front Office Manager at Sheraton Suites Philadelphia Airport, responded to this review

I appreciate you taking the time to share your recent experience at our hotel. I apologize that your stay was less than satisfactory due to the fact that the hotel is undergoing a major renovation and that you were unable to check in prior to the scheduled check in time. During the construction, we would never put our guests or...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Sheraton Suites Philadelphia Airport. Just 5 minutes from Philadelphia International Airport, convenient to Independence Hall, Liberty Bell, historic district, shopping and cultural destinations. ... more   less 

Additional Information about Sheraton Suites Philadelphia Airport

Address: 4101B Island Ave, Philadelphia, PA 19153-3226
Region: United States > Pennsylvania > Philadelphia
Price Range: €132 - €229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Philadelphia Airport 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Sheraton Suites Philadelphia Airport Hotel Philadelphia
Sheraton Hotel Philadelphia Airport
Philadelphia Sheraton
Sheraton Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Philadelphia Airport staff and other travellers.
4 questions
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Philadelphia, Pennsylvania
4 months ago
Florissant, Missouri
Haddon Heights, New Jersey, United States
over a year ago

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Questions? Get answers from Sheraton Suites Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“suggest aloft until the renovation is completed.”
garyp582, 9 Mar 2017 | Read review
“We had a nice quiet room on the 8th floor”
Cruisers58, 7 Nov 2016 | Read review
“I assume rooms away from the elevators will not be as noisy”
Kabalatiti, 17 Oct 2016 | Read review
“Ask for a higher floor room”
AF99999999, 15 Oct 2016 | Read review
“all are "suites" but the rooms have different configurations - get a two-room suite if you can!”
Jules37_13, 9 Sep 2016 | Read review
5 of 5