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Sonesta Philadelphia Downtown

Expedia.comUS$207*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$207*
US$207*
US$207*
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Sonesta Philadelphia Downtown
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1,155 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 1,072: English reviews
Reviewed 17 April 2016

So I paid for my room for one evening for my elderly mother and I well over $200 and was awakened by moaning and groning from my neighbor. We only stopped bc my mom takes medication for a heart condition that causes the need to be grounded for about 10 hours or so. I called security 3x to address the...

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Helpful?
Thank CandiceJ23
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Candice, On behalf of my entire team, I apologize that a few noisy neighbors disturbed your sleep—and we appreciate you informing us as our security staff investigated and addressed your concern. It's great to hear you found our security team to be exceptional and patient. Please let me know when you'll be returning to Philadelphia so that I can...

Kaysville, Utah
Reviewed 16 April 2016 via mobile

The staff does an exceptional job, but the hotel rooms are truly a three star especially in the amenities. The hallway to the elevator on the main floor is dark and dingy. Excellent location but it truly is a 3 star. I would recommend it for the location visiting risk management Associates since it is across the street.

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Helpful?
Thank thekaysvillekid
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you liked our central location. I am glad to see you enjoyed yourself during your stay and that our staff took extra special care to make your experience memorable. Thank you again for your review and we hope to host you again soon! - Jordan...

Rome, New York
Reviewed 15 April 2016

Hotel was clean staff were very helpful. I would recommend this hotel. You can access many attractions by walking or catch the train to attend a local sporting event. There are many places to eat both casual and fast food options close by.

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Helpful?
Thank michaelchambers2016
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Michael, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you found your guestroom to be clean, the staff helpful and enjoyed everything Philadelphia has to offer within a few minutes walking distance from the hotel. Thank you again for your review and we hope to host you again soon. – Jordan C.

Philadelphia
Reviewed 15 April 2016

The Sonesta always has a welcoming staff and great rooms with comfortable beds! My favorite is in the evenings when they put out pretzels or other snacks in the lobby! Such a great treat after a long flight!

Review collected in partnership with Sonesta
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Helpful?
Thank Catherine S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Catherine, Thank you for your recent stay at the Sonesta Philadelphia. We are happy you had such a great time during your trip and you found the rooms to be great and the beds comfortable. It's great to hear our staff took extra special care to make your experience memorable and you enjoyed our "Amazing Moments" snacks in the...

Fresno, California
Reviewed 14 April 2016 via mobile

Very modern, clean, comfortable room in perfect condition. Centrally located and within walking distance to downtown attractions and shopping. Friendly, courteous staff. Valet available on site. Even though there is a cost; it eliminates parking in town which is very difficult. Overall our stay was a wonderful experience! Definitely recommend!

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Helpful?
Thank kathleendoerksen
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Kathleen, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am sure...

Hoboken, New Jersey
Reviewed 12 April 2016 via mobile

Super friendly reception check-in, and upon asking about our plans for the evening had three recommendations nearby that might suit us. Followed one of his recommendations and it was just what we were looking for. Great downtown location, elegant room, sleek and luxurious bathroom. Would definitely stay again!

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Helpful?
Thank SarahGrapesArney
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Sarah, It was wonderful to read the compliments you shared about our property and service from our team members. I will certainly share your wonderful compliments with them. We are looking forward to your next visit with us. Again, thank you for sharing how "fabulous" we are. With Regards, Jordan Cooper

Philadelphia
Reviewed 12 April 2016

I was in town to run a 1/2 marathon and this hotel was recommended on the race website. It was clean and staff was friendly. My only complaint is that I requested a quiet room/ section and, after assuring me that he had the perfect spot, I went to my room to find it right next to the elevator. It...

Review collected in partnership with Sonesta
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Helpful?
Thank U7005HCtinas
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are happy you had such a great time during the half marathon and Congratulations on such an accomplishment! It's great to hear you found your room to be clean and the staff friendly. We apologize you were placed next to the elevator. Please know that we directly...

New York
Reviewed 11 April 2016

We stayed at the hotel only for one night, two days. Two adults and 3 kids. From before we got to the hotel, the service was just fantastic! I called to see if we could check in early and although Tyler didn't immediately know, she called me back within minutes to confirm that we could. When we checked, in the...

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Helpful?
Thank Sunflower7
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. We are pleased Tyler, John and Suzette made such an...

Reviewed 11 April 2016 via mobile

I have stayed in this hotel numerous times already and each stay has always been pleasant. Rooms are clean, beds are comfortable, and the location is close to my office, restaurants and shops. Public transportation is also not an issue with a train station and bus stops just a block away. The most notable part of my stay was the...

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Helpful?
Thank Chary O
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Chary, Thank you for your recent stay at the Sonesta Philadelphia. We are delighted you always return to us upon visiting Philadelphia! I am glad to see your experience was exceptional and that our staff took extra special care to make your experience memorable. On April 8th, Market Street and part of the city was shut down due to...

Westfield, New Jersey
Reviewed 11 April 2016

The room looked nice and the location was great but the walls are paper thing and there was constant noise in the hallway and slamming doors all night! There was also an alarm clock in the room that was set for 6am. This was supposed to be a relaxing weekend away for my husband and I and we were exhausted...

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1Thank Heather E
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Heather, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. We deeply apologize that you were woken up at 6am and that there was difficulty retriving your bags. I will speak to my Director of Front...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: €155 - €379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#8 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
31 questions
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Staten Island, New York
1 month ago
Mountain Top, Pennsylvania
6 months ago
Washington, Pennsylvania
over a year ago
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to ask for a room with a view because if you don't, you'll face a building.”
DevorahT, 26 Apr 2017 | Read review
“Fitness room and executive lounge are on the 8th floor.”
Mark543210, 26 Apr 2017 | Read review
“Quiet Rooms & Comfortable beds”
candilips, 25 Apr 2017 | Read review
“Higher floors are quiet”
KathyH217, 21 Apr 2017 | Read review
“upgrade to the king suite, Its as big as an apartment!”
632freddyr, 19 Apr 2017 | Read review
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