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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,001 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 927: English reviews
Philadelphia
Reviewed 3 weeks ago

Chose the Sonesta for its location to shops and restaurants for an annual girls' weekend. The staff were so friendly and courteous to us, we had a wonderful stay! The rooms and the location were wonderful, but it was the staff who made our stay exceptional. Bud at the Art Cafe Lounge was personable, and friendly, and made our end...

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Helpful?
Thank 605sharonj
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia during your annual girls weekend! I'm thrilled to know that your guestroom was wonderful and the staff exceptional! We strive to provide a memorable experience unique to Philadelphia and it's great to know we succeeded! I will certainly pass along your compliments to Fran, Bud and the rest of...

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 4 weeks ago via mobile

My husband, friends and I frequent the Art Bar ever since we stayed at Sonesta last year while our house was being renovates. She knows what expert customer service is. Always has a smile on her face and willing to go the extra mile to make certain customers are well taken care of. Superior service is the reason we come...

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Thank A TripAdvisor Member
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Snyderman Family, Thank you for your recent stay at Sonesta Philadelphia. I am thrilled to hear that you frequently visit ArtBar and that Tricia and the rest of the Art Bar team continue to wow you again and again! I will make sure they are awarded for their outstanding service! We strive to provide excellent service and it's great...

New York City, New York
Reviewed 4 weeks ago

Fantastic hotel, a great hotel gym, great pool, very friendly staff, and yummy lobby snacks (rotation of soft pretzels and spicy mustard, cupcakes, brownies, etc.). Everything is very clean, well organized, and the hotel is in a great location in the city, close to the shopping and business, and not too far from the historic area of town (manageable good...

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Helpful?
Thank banyc468
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia. It was wonderful to read all your compliments about our Art Hotel! I'm glad you had a fantastic stay and enjoyed the many amenities we offer our guests as well as our central location. I'm glad you found us to be of good value and we greatly appreciate your...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

This hotel is conveniently located in center city, walking distance to major retail stores and great cultural attractions, such as City Hall, Reading Terminal Market and the Franklin Institute. Our stay here was for my birthday celebration, we checked in early and the staff was wonderful and friendly. They made sure to make me feel special for the occasion, and...

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Helpful?
Thank MojosAdventures
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear MojosAdventures, Happy Birthday to you! Thank you so much for your recent stay and for sharing with us your special day. We reallly appreciate you taking the time to write a review about your stay at Sonesta Philadelphia. I am so happy to know that you had a wonderful and friendly check-in experience and they were able to accommodate...

Philadelphia
Reviewed 4 weeks ago

Modern spacious room, convenient location in Center City, super friendly room service personnel, fantastic Club Lounge with beverages and yummy nibbles. Even though I experienced some TV signal issues, they responded within 3 minutes of reporting the issue and resolved it immediately.

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Helpful?
Thank cajunconsumer
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear cajunconsumer, Thank you so much for your recent stay and for taking the time to share your great experience at Sonesta Philadelphia. We take great pride of our newly renovated property and I am so happy to know that you like it. Yes, you are absulutely correct, we are in the center of it all, museums, historical attractions, shopping...

Darwen, United Kingdom
Reviewed 4 weeks ago

Great location, close to rail station, shops, bars and lots of great historical venues. Really great staff and the most comfortable bed ever! Don't try anywhere other than here, you won't be disappointed. Even presented us with a fruit platter for our anniversary along with a card from the staff.

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Helpful?
Thank PhilLDarwen
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear PhilLDarwen, Happy Anniversary once again! We are so excited that you spent your special day at our Hotel. I would also personally thank you for your recent stay and thank you for this excellent review. We are glad that you had a great stay and had the chance to enjoy what Philly can offer. Looking forward to your next...

Hollywood, Florida
Reviewed 4 weeks ago

The Sonesta was clean, quiet and lovely with all of the amenities and services you expect from a fine downtown hotel. It is located only a couple of blocks from Suburban Station, so getting there from the airport was fast and easy. In particular, I had a problem where someone charged a meal at the restaurant on my room number,...

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Helpful?
Thank Vickih1234
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Vickih1234, Thank you for your recent stay and thank you very much for your review and excellent rating. We take great pride on our newly renovated property and I am so happy to know that you like it. Yes, we are centrally located and close to almost everything including the Suburban Station, shopping and dining places, museums and many...

Cowdenbeath, United Kingdom
Reviewed 4 weeks ago

Hotel was lovely to stay in,the rooms were off great standard,very clean well kept as toilet was en suite,hotel staff were very considerate and very help full .I would recommend this hotel for you stay or stop over.

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Helpful?
Thank Nathaniel W
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Nathaniel W, Thank you for your recent stay and thank you so much for taking the time to share your wonderful experience with us. We truly appreciate you recommending our Hotel to your friends. Looking forward to your next visit to Sonesta Philadephia. Best Regards, Jordan C.

Chelmsford, United Kingdom
Reviewed 5 weeks ago

I'd never visited Philadelphia before and, after having 2 Airbnb bookings fall through, the second of which was about 3 weeks before we were due to fly, I decided to jump online and take a look at hotels. I'll be honest, we booked the Sonesta purely based on price at that stage. It wasn't necessarily the cheapest but it wasn't...

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Helpful?
Thank madmalteaser
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear madmalteaser, Thank you for your recent stay with us and thank you for the detailed review. I really enjoyed reading it and appreciate all the great things you mentioned. I am delighted to know that you like our property and find your room comfortable. We take great pride on our newly renovated property and happy to know that you...

Lake Mills, Wisconsin
Reviewed 4 November 2016

He was so helpful to me -- I had lost my driver's license on the plane and he was extremely understanding and took other forms of identification to accommodate me. So nice and helpful. Ask for George when you check in

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Helpful?
Thank daveblack2455
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear daveblack2455, Thank you very much for your recent visit and for taking the time to share your wonderful experience. I would definitely share this review with our team especially with George. He is amazing and would always go above and beyond for our guests. I will make sure he will be rewarded for his awesome job. Looking forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: €147 - €313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Sabre Hospitality Solutions, Expedia, Orbitz, Travelocity, Cheap Tickets, Priceline and Odigeo so you can book your Sonesta Philadelphia Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
24 questions
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room at the end of the halls. The doors slam behind you when you leave.”
 of 5 bubbles George-and-Peggy, 7 Dec 2016 | Read review
“Corner suites are large and sexy”
 of 5 bubbles ryansmeyer, 15 Nov 2016 | Read review
“Stayed on the fifth flour found it to be quiet,stay away from the lift areas,could be noisy.”
 of 5 bubbles 4nathanielw, 6 Nov 2016 | Read review
“Room was very good, little noise.”
 of 5 bubbles 917markd, 25 Oct 2016 | Read review
“found this to be nearly perfect for location, we were on mid range floor, 14th, found it very amicable”
 of 5 bubbles josephz948, 23 Oct 2016 | Read review
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