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Sonesta Philadelphia Downtown

1,435 reviews
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Traveller (279)
Room & Suite (309)
Pool & Beach (29)
Overview
  • Excellent55%
  • Very good29%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“art bar”(91 reviews)
“ruth's chris”(18 reviews)
“front desk”(181 reviews)
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sonesta Philadelphia Downtown
Offers & Announcements: FREE Parking Package
Hotel deals
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,435)Write a Review
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Traveller rating
721
383
121
68
43
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721
383
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68
43
Show reviews that mention
All reviewsart barruth's chrisfront deskrooftop poolrittenhouse squarecity hallroom servicemarket streetcity viewwithin walking distancethe club loungewould highly recommend this hotelhotel is in a great locationbed was comfortablebusiness tripenjoyed my stayfew blocks
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1 - 5 of 1,336 reviews
Reviewed 2 days ago via mobile

Stayed here recently, having stayed here about 6 years ago when it was Crowne Plaza. Primary reasons for staying are the location, very central and ideal as Philly is great for walking, and also gym access. Believe it might have its own gym, but you...More

Thank Nedster657
Response from Jordan C, General Manager at Sonesta Philadelphia DowntownResponded yesterday

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia! We are so happy to hear you enjoyed your time in our art hotel. We take great pride in our hotel upgrade from previous years and glad you enjoyed your guestroom and our modern...More

Hotel's Favourite
Reviewed 7 December 2017

I had the best time on a business trip that I have had for some time, thanks to the folks at the Sonesta downtown. The location is excellent close to my office, wonderful restaurants, amazing shopping. Everyone at the Sonesta made me feel like I...More

Thank Vicki G
Response from Jordan C, General Manager at Sonesta Philadelphia DowntownResponded 11 December 2017

Dear Vicki, Thank you for your perfect review of your recent stay at Sonesta Philadelphia! We are over the moon to read your compliments and could not be happier to know that everything was seamless and we went above and beyond your expectations! Our ultimate...More

Reviewed 2 days ago via mobile

I pulled the bed back and i seen piled on DUST and dirt! I took a photo and showed the manager he only gave me $13 reimbursement and said it was minimal dust! Does this look like minimal dust?? I stayed 3 nights and found...More

Thank Dontavius J
Response from Jordan C, General Manager at Sonesta Philadelphia DowntownResponded yesterday

Dear Dontavius, Thank you for your recent stay at Sonesta Philadelphia. I am sorry to read your review and that you were disappointed with the cleanliness of your room. Please know a pile of dust is not the Sonesta standard and I have immediately shared...More

Reviewed 2 days ago

We stayed overnight one night in January and came in smiling and left smiling. Despite there being a temporary elevator glitch from a test being performed as we were checking in, the front desk personnel remained focused and answered all my questions. The room was...More

Thank RichieRichPhilly
Response from Jordan C, General Manager at Sonesta Philadelphia DowntownResponded yesterday

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia! We are so happy to read your kind words and are over the moon to know you had a flawless stay! We take great pride in our art hotel and it's very important to...More

Reviewed 3 days ago via mobile

A friend and I stayed two nights for my birthday. The first night was a little chilly but not to bad. The second night we realized the heat wasnt working. I called down to the front desk and they sent up Karl, the electrician. He...More

Thank Michelle W
Response from Jordan C, General Manager at Sonesta Philadelphia DowntownResponded yesterday

Dear Michelle, Thank you for your recent stay at Sonesta Philadelphia and for sharing your birthday with us! We are glad your celebration was special and memorable! We do apologize the heat in your room was not working and appreciate you letting us know as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$146 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$146 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms
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Traveller (279)
Room & Suite (309)
Pool & Beach (29)
Dining (24)
Hotel & Grounds (219)
Bathroom (34)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
SidatReisterstown
8 November 2017|
AnswerShow all 7 answers
Response from Jordan C | Property representative |
Bedbugs travel with people and their belongings, so no hotel is immune to this issue, no matter how stellar the housekeeping department maintains the cleanliness of the property. Whenever there is a suspicion of bugs of... More
1
Vote
chicky_Moniquee
8 October 2017|
AnswerShow all 5 answers
Response from Jordan C | Property representative |
We do not have any jetted tubs in the hotel.
0
Votes
Carla H
5 October 2017|
AnswerShow all 3 answers
Response from Jordan C | Property representative |
Chris, I'm so glad that you enjoyed the stylish comfort of our mattresses during your recent stay with us! Our bedding is brand new from our recent $35 million property renovation. I will respond shortly with the exact make... More
0
Votes
Room Tips
"Not sure, the walls were pretty thin, we could hear everything going on next door."
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"The deluxe queen rooms are wonderfully large and comfortable."
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"Corner rooms are smaller but they are further from the elevators so they are supposed to be quieter."
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"Book away from the elevators on a high floor."
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