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Hilton Garden Inn Philadelphia Center City

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Hilton Garden Inn Philadelphia Center City
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1,746 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Philadelphia Center City
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Showing 1,665: English reviews
Austin, Texas
Reviewed 28 August 2015

With this hotel, you are in the heart of downtown. There is an adjacent parking garage that is billed directly to your room. Follow the instructions for managing your key card as it is your in/out access for parking (without incurring additional charges). Lobby is small, and restrooms require a key card to access. You are downtown, this keeps non...

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Helpful?
Thank growinggirls
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Good Review. We are glad to hear you enjoyed the visit but sorry to hear of your troubles with housekeeping and lost and found. I will be sure to follow up with the housekeeping team to let them know how they could have done a better job. We appreciate you bringing these issues to our...

Burnt Hills, New York
Reviewed 27 August 2015

Great location if you find yourself going to downtown Philly. Close to convention center, historic sights, Chinatown, Reading Terminal Market, and more. Service was pretty good however did have problem with housekeeping. Returned from day away from room to find door had not been completely closed. Nothing was missing or disturbed in room however could have been disastrous. Front desk...

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Helpful?
Thank Debbie C
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing some feedback from your stay. We apologize for the issue of your door not closing correctly. Our Engineering team has adjusted the hinges to assure the automatic close is functioning correctly. We have also reported the issue with the key card reader in the parking garage to Standard Parking (owner and manager of the adjacent garage)....

New York City, New York, USA
Reviewed 24 August 2015

It was a pretty good hotel. It had a pool and what they called a "spa" but what I would call a "hot tub" (max occupancy 6 people I think). That was nice. The pillows were too uncomfortable - unfortunately we only stayed one night, so we didn't know to change to the other pillows. However, when we checked out...

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Helpful?
Thank S L
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Great Review. We are glad to hear you enjoyed the experience and were able to take advantage of our discounted summer rates. We hope you will come back and see us again the next time you are in Philly!

Reviewed 23 August 2015 via mobile

Excellent location. Near all of the historic sights and lots of restaurants and night life. Staff was extremely friendly and helpful. You are steps away from reading terminal market, mall and the liberty bell. They serve popcorn in the lobby and the hotel was nice.

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Helpful?
1Thank Jessica T
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for the Excellent Review! We are luck to have such a great location and our staff works hard to provide and outstanding experience to all of our guests. We appreciate you taking the time to recognize us and hope you will come back and see us again soon!!

Buffalo, New York
Reviewed 22 August 2015 via mobile

We were originally booked for the Embassy Suites for two nights. When we arrived there, our room had been cancelled due to a credit card snafu that I was unaware of and the hotel was over sold. The front desk clerk was rude and uncaring. I work for Hilton in NY so my manager quickly booked us at Hilton Garden...

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Helpful?
1Thank Kelly B
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for the Great Review. I am sorry to hear of your initial troubles at a neighboring hotel but happy to hear we could accommodate you and earn your business for next time.

Lincoln, NE
Reviewed 20 August 2015 via mobile

This hotel is on the edge of China town within a block of the convention center and Reading market. Unfortunately, it's not quite up to HGI standards. Upon checking in to my room I found the toilet running non stop. I was able to remove the cover and fix the chain that was caught up on itself. My room in...

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Helpful?
Thank Jski529
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Dear Jski529, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us...

Reviewed 18 August 2015

Perfect location, wonderful staff, great on site restaurant - Hilton Garden Inn in center city Philly has it all. We loved our suite, it was so nice to kick back and relax after a full day of sightseeing. The complimentary breakfast buffet and Monday night buffet were great bonuses and overflowing with a wide assortment of tasty dishes. The front...

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Helpful?
1Thank Deihlcrew
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the Perfect Review. We are lucky to have such a great location and staff. We are glad to hear you enjoyed your visit to Philadelphia and hope you come back and see us the next time you are in town.

Tampere, Finland
Reviewed 18 August 2015

I needed a place to for one night and chose this mainly for the location near historical sites. I have no complaints. Room was clean and spacious. At check-in and breakfast service was good. WiFi worked flawlessly. Id say this was industry standard experience. Everything is good, but nothing really stands out.

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Helpful?
Thank Sami J
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for sharing the feedback from your stay. We're glad to hear everything met your expecations but sorry to hear we missed on the Wow factor. Our staff is always available to help with specific requests to bring your stay to the next level should you decide to stay with us again.

Reviewed 17 August 2015

My husband and I stayed here for a 25th anniversary trip. We got a great price $129 including breakfast on a travel site. The staff went out of their way to be friendly. Every staff member including housekeeping greeted us in a friendly manner. The provided cookies and ice water with fruit in it daily. Often there was only ice...

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Helpful?
Thank Karen D
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Wonderful Review! We are happy to hear you enjoyed the stay and were able to take advantage of our Value Add amenities. We are delighted to hear you enjoyed your anniversary trip and hope you will come back and see us again soon!

nj
Reviewed 17 August 2015

Wow: The smell of fresh popcorn greets you upon entry. Fresh cookies are available for a sweet treat. Desk staff very helpful. Room was great, with lots of space for three adults. Easy walk to the historic district. Breakfast included a made to order egg station, waffle station, and yogurts, fruits, cereals, etc. Convenient parking is at the convention center...

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Helpful?
Thank ssgtravel
Josh G, General Manager at Hilton Garden Inn Philadelphia Center City, responded to this review

Thank you for posting the Very Nice review! We are happy to hear you enjoyed the service and location of the hotel as well as breakfast in the 10th Floor Grill. We hope you will come back and visit us again the next time you are in Philadelphia.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Philadelphia Center City

Address: 1100 Arch Street, Philadelphia, PA 19107
Region: United States > Pennsylvania > Philadelphia > City Center East
Price Range: €129 - €332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Philadelphia Center City 3*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Priceline, Cheap Tickets, HotelsforEveryone and Travelocity so you can book your Hilton Garden Inn Philadelphia Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Philadelphia Center City Hotel Philadelphia
Philadelphia Hilton Garden Inn
Hilton Philadelphia
Hotel Style:
#29 Family Hotel in Philadelphia
#34 Business Hotel in Philadelphia
#37 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Philadelphia Center City staff and other travellers.
35 questions
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Smithtown
Philadelphia, Pennsylvania
1 month ago
Middlesbrough, United Kingdom

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Questions? Get answers from Hilton Garden Inn Philadelphia Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check-in online to get a room of your choice.”
 of 5 bubbles minimyzr, 8 Jan 2017 | Read review
“Pool is on the 7th floor. Get in the pool early before the kids get there (Rooms by pool can get a lot of traffic with noisy kids).”
 of 5 bubbles ezequielnena, 31 Dec 2016 | Read review
“I would avoid the 7th floor as it had a continuous smell of chlorine from the elevator to the pool every time we visited.”
 of 5 bubbles 844garyo, 31 Dec 2016 | Read review
“Get the King Jr Suite, tons of room!”
 of 5 bubbles micheler656, 5 Dec 2016 | Read review
“Ask for a room that faces Columbus Ave. The view of the Ben Franklin Bridge at night is worth the price of the room alone.”
 of 5 bubbles hasta_el_cielo, 19 Nov 2016 | Read review
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