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Room & Suite (242)
Dining (61)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Philadelphia
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#40 of 95 hotels in Philadelphia
Location
Cleanliness
Service
Value
A newly renovated neoclassical luxury hotel set in a century-old landmark bank in downtown Philadelphia, Pennsylvania. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. After an exciting day, retire to your spacious room or suite featuring Nespresso machines, Philadelphia or City Hall views and 49-inch flat-screen HD TVs.
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Full view
Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Evening entertainment
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Sauna
Breakfast available
Meeting rooms
Spa
Facial treatments
Makeup services
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
VIP room facilities
Bottled water
Iron
Private bathrooms
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Location
Full view
100Great for walkers
Grade: 100 out of 100
421Restaurantswithin 0.5 km
88Attractionswithin 0.5 km
Contact
10 Avenue of the Arts, Philadelphia, PA 19102-2500
Getting there
City Hall (Philadelphia)SEPTA2 min
15th StSEPTA3 min
1,989Reviews15Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Thank you Catie!!! Catie has been incredibly helpful and a pleasure to deal with. We had some circumstances that required special requests, and Catie put forth extra effort in making accommodations to make sure we are taken care of in an above & beyond manner, and feel super comfortable. Rose was very helpful as well when we had to make a last minute change to our reservation due to inclement weather. Both are a true pleasure to work with! We have not even been at the hotel yet & are already excitedly looking forward to our visit and anticipated wonderful stay. Thank you!
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Date of stay: February 2021
Helpful
I don't know why management or corporate is not listening to reviews and seeking to make improvement, from the Front Desk to overall customer service to the quality of the rooms. The old lobby was spectacular but their expensive "renovation" is sad with undersized furniture of poor quality and no grandeur that the space used to showcase.
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Date of stay: November 2020
Rooms
Location
Service
Room Tip: Go to the Four Seasons.
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1 Helpful vote
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 23 Dec 2020
Good Day JustAskMe_123, Thank you for taking time to provide feedback from your recent visit. Your comfort and satisfaction are very important to us and I apologize that we fell short of expectations. Your feedback has been shared with our various Leadership teams further look into your experience at our hotel. If you would like to discuss your stay further please reach out to our Executive Office. Thank you.
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The hotel itself is a nice hotel, in a beautiful building, but the rooms themselves were not particularly impressive themselves. The view of the city itself was nice, and I will give them credit for good COVID protocol, but I just didn't feel as wow'd as I expect at a Ritz Carlton. This could be improper expectations on my point.
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Date of stay: November 2020
Location
Cleanliness
Service
Helpful
It is a late review but I hope it helps! There are many points for compliments but also many parts for complains. Compliments: Location is great, the staffs are friendly, the room's hardware are well designed, the room had excellent view of city hall. Complains: There was spiderweb in window..., the room service took so long that we actually took a short nap, there are some damages in hardware that would be pleasant to be repaired.
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Date of stay: June 2020
Value
Service
Sleep Quality
Helpful
Response from David Locke, Guest Services / Front Office at The Ritz-Carlton, Philadelphia
Responded 14 Nov 2020
Good Day Icykingthebeast1007, Thank you for taking the time to share your feedback.Your comfort and satisfaction is very important to us. We appreciate both the positive and negative comments and will have our leadership teams investigate the situations that you experienced. Thank you for staying with us during these difficult times and I hope we are able to welcome you back soon.
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Lets see: (1) Front desk did not acknowledge my elite status (Liftime Titanium). (2) Phones in room did not work since people on the other end couldn't hear us. (3) Toliet kept flushing after each use. Called the front desk (see point# 2). But they got the room # wrong. (4) If it was deep cleaned during this pandemic why did we find strands of hair everywhere on the bathroom floor? At least room was very nice. And Ola at the front door was the best thing about this hotel; attentive, courteous, and wonderful to have dealt with. Definitely not a Ritz Carlton level otherwise. Disappointed.
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Date of stay: November 2020
Value
Location
Service
Helpful
Response from Leonard Buckley, General Manager at The Ritz-Carlton, Philadelphia
Responded 13 Nov 2020
Good Day, Thank you for providing feedback on your recent visit. I am disappointed to hear this was your experience. We appreciate your loyalty as a Marriott Bonvoy Titanium Elite guest. We would love to discuss your room condition/cleanliness further. Please give us a call and ask to be extended to the Executive Office. We look forward to hearing from you. Thank you!
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PRICE RANGE
US$313 - US$639 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton philadelphia hotel philadelphia, philadelphia ritz carlton, ritz philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
299
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Philadelphia
Which popular attractions are close to The Ritz-Carlton, Philadelphia?
Nearby attractions include Kimmel Center for the Performing Arts (0.4 km), Reading Terminal Market (0.5 km), and Amazing Escape Room (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Philadelphia?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and a spa.
What food & drink options are available at The Ritz-Carlton, Philadelphia?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Ritz-Carlton, Philadelphia?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Philadelphia?
Conveniently located restaurants include Reading Terminal Market, Hershel's East Side Deli, and The Original Turkey.
Are there opportunities to exercise at The Ritz-Carlton, Philadelphia?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is The Ritz-Carlton, Philadelphia located near the city centre?
Yes, it is 0.1 km away from the centre of Philadelphia.
Are any cleaning services offered at The Ritz-Carlton, Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Philadelphia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Ritz-Carlton, Philadelphia?
Many travellers enjoy visiting Battleship New Jersey (3.1 km), Independence National Historical Park (1.6 km), and Cathedral Basilica of Saints Peter and Paul (0.7 km).
Does The Ritz-Carlton, Philadelphia have any great views?
Yes, guests often enjoy the city view available here.