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The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
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1,240 Reviews from our TripAdvisor Community

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Showing 1,218: English reviews
PA, United States
Reviewed yesterday NEW

Staff is poorly trained. Nice facility, interesting building. Constantly competed with the staff for elevators, front desk and valet were weak at best. Bar referred us to Walgreens for sparkling water. 45 ,minutes to get valet. 30 minutes to check in both on a slow day. Could. Be a great hotel but it cannot be with the current staff. Bell...

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Helpful?
Thank David T
Reviewed 5 days ago NEWvia mobile

I love this hotel. It was clean, nice and big bedroom and bathroom with spacious shower. Best mattress! Staff ready to help, excellent service. Elegant hall. Centrally located! The food at the restaurant was so delicious. We had a great experience.

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Thank Carmela D
Pine grove pa
Reviewed 5 days ago NEW

Would not hesitate to stay at this hotel or another Ritz Hotel in the future. Would recommend the Ritz to friends and family. Rooms were very nice and beds were very comfortable. It was a nice family atmosphere!

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Thank J4836LMmichelleb
Dallas
Reviewed 5 days ago NEW

Good and clean facilities, but no restaurant on the premises. You have to go out to eat. The breakfast area is in an odd open space, cold, drafty and austere. Staff is nice but it feels like no one is providing direction and leadership there. In my experience, their follow through on basic requests has been poor and had to...

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Thank 479justynad
Washington DC, District of Columbia
Reviewed 5 days ago NEW

Ritz Carlton is rarely worth reviewing as they rarely disappoint. In this case, it is worth a review because the Ritz Carlton Philadelphia went well above and beyond what could reasonably be expected. From the doorman who transmitted my name to the front desk so that I would be properly greeted; to the upgraded room (which was wonderful); to the...

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Thank RanD449
Reviewed 6 days ago NEWvia mobile

We live not far from Philadelphia but choose to stay if we want to really experience this wonderful city. We checked into the Ritz Carlton on New Years Eve. As always the check in was smooth and they greeted us with a welcome champagne, candy for my son and dog treats for my dog. They couldn't be nicer to the...

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Thank Gdoms
Morgantown, West Virginia
Reviewed 1 week ago

Visited Philadelphia with the girls for a New Years excursion. The hotel was drop dead gorgeous and massive. We ordered the truffle fries from room service and couldn't seem to get enough. The front desk staff was incredibly helpful. And an absolutely breathtaking view of city hall.

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Thank TravelingChestnutWV
Reviewed 1 week ago

What a beautiful hotel. The staff was so welcoming and the lobby bar makes some great cocktails! The room was very nice and the bed is comfy too! This was perfect for a couples night in Philadelphia. Highly recommend!

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Thank jordan1106
Annapolis, Maryland
Reviewed 1 week ago

We stayed here on New Years Eve. The service from this hotel was hands down the best service I've received from a hotel anywhere. Leading up to our stay, we received several emails with activities going in at the hotel and events close by. They also notified us of traffic concerns due to the holiday and parade the next day....

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Thank Chavi2017
NJ
Reviewed 1 week ago

Ritz Carlton Philadelphia is a hotel worthy of the Ritz Carlton brand. Staff was superb and accommodations first class. Unfortunately, we were awakened at 7:30 am on New Year's morning with a fire alarm that was like being tortured by a 3rd world dictatorship! Screeching sound and blaring lights that went on for 30 minutes while we were told to...

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Thank DeborahNj

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A newly renovated neoclassical hotel set in a century-old landmark bank in downtown Philadelphia. The Ritz-Carlton, Philadelphia is a stately testament to the city and an exceptional place to experience all the city has to offer. Walk in the footsteps of America's forefathers and become a part of history. Stay in the heart of Center City and absorb the energy of the city as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. ... more   less 

Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Region: United States > Pennsylvania > Philadelphia
Price Range: €312 - €519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia
Hotel Style:
#7 Spa Hotel in Philadelphia
#14 Luxury Hotel in Philadelphia
#29 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
#40 Family Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Philadelphia staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced city hall. Absolutely beautiful view.”
 of 5 bubbles TravelingChestnutWV, 14 Jan 2017 | Read review
“Spend a little extra to get on a higher floor.”
 of 5 bubbles LoverOfFoodDC, 11 Jan 2017 | Read review
“Stay on the Club Floor if you can.”
 of 5 bubbles 6MichaelW6, 6 Dec 2016 | Read review
“Get room facing city hall and William Penn”
 of 5 bubbles JAC197561000, 30 Nov 2016 | Read review
“Corner room provided maximum comfort.”
 of 5 bubbles Alexmark28, 25 Nov 2016 | Read review
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