Thank you Catie!!! Catie has been incredibly helpful and a pleasure to deal with. We had some circumstances that required special requests, and Catie put forth extra effort in making accommodations to make sure we are taken care of in an above & beyond manner, and feel super comfortable. Rose was very helpful as well when we had to make a last minute change to our reservation due to inclement weather. Both are a true pleasure to work with! We have not even been at the hotel yet & are already excitedly looking forward to our visit and anticipated wonderful stay. Thank you!
I don't know why management or corporate is not listening to reviews and seeking to make improvement, from the Front Desk to overall customer service to the quality of the rooms. The old lobby was spectacular but their expensive "renovation" is sad with undersized furniture of poor quality and no grandeur that the space used to showcase.
The hotel itself is a nice hotel, in a beautiful building, but the rooms themselves were not particularly impressive themselves. The view of the city itself was nice, and I will give them credit for good COVID protocol, but I just didn't feel as wow'd as I expect at a Ritz Carlton. This could be improper expectations on my point.
It is a late review but I hope it helps! There are many points for compliments but also many parts for complains. Compliments: Location is great, the staffs are friendly, the room's hardware are well designed, the room had excellent view of city hall. Complains: There was spiderweb in window..., the room service took so long that we actually took a short nap, there are some damages in hardware that would be pleasant to be repaired.
Lets see: (1) Front desk did not acknowledge my elite status (Liftime Titanium). (2) Phones in room did not work since people on the other end couldn't hear us. (3) Toliet kept flushing after each use. Called the front desk (see point# 2). But they got the room # wrong. (4) If it was deep cleaned during this pandemic why did we find strands of hair everywhere on the bathroom floor? At least room was very nice. And Ola at the front door was the best thing about this hotel; attentive, courteous, and wonderful to have dealt with. Definitely not a Ritz Carlton level otherwise. Disappointed.
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