We stayed at the Windsor Suites for a month while our home was under construction. We absolutely felt at home there. The rooms were big, clean and had everything we needed. It was the best home away from home experience we could have asked for. Thanks!
12/21/2020. My wife and I live in Cape May, NJ. Our daughter and granddaughters live in Camp Hill, PA. We decided to meet halfway and booked a nice suite for 12/13/2020, at The Windsor Suites in Philadelphia to meet for a couple of hours and exchange Christmas gifts. Fully masked, of course. My wife and I spent the night, but "the girls' went home. We enjoyed our stay and loved our suite. Our balcony had a terrific view of the Art Museum and City Hall, including the Love Park Christmas Village, which we visited and also enjoyed. But the nicest part of our stay at The Windsor, by far, was your staff. I am 70 years old and have stayed at dozens of hotels and have never met a friendlier staff. I am sorry that the only 2 names I remember are Stephanie and Jameer. I spoke to Jameer only on the phone and he was very helpful. But the two women who checked us in were over-the-top friendly and helpful. We had asked for an early check-in and our suite was ready when we arrived at about 11 AM. Every time we passed through the lobby, we received a friendly greeting and an offer to help. The lobby staff was also great with our 2 granddaughters, ages 11 and 8. We would stay at The Windsor again, even if only for the treatment we received from the lobby staff. GREAT JOB!! Due to the fact that Covid restrictions kept us from dining inside at Con Murphy's restaurant, we ordered take-out from them. The food was ready on time, was hot, and was delicious. We look forward to dining there sometime in the future.…
My first time to Philly! I surprised my best friend for her birthday! I booked my room a week ahead of time. Spoke with Lia who is so nice and spent time giving me information about what to do in the area! We arrived early and was able to check-in 2 hours earlier!!! Upon check-in I met Grace. Very nice and gave me details on dining and other good stuff to do in the city. The room was very spacious and clean! Full kitchen and balcony view was amazing! The hotel was also safe/secure. I loved the fact that it didn't matter what I needed any time of the day everyone was pleasant and helpful! I am a firm believer in giving good customer service. After all the planning and fun I realized that check out was at 11am and my flight wasn't scheduled to leave til later that evening. The staff accommodated us and allowed us to stay late without additional charges. What an experience!! I can't thank Lia and the team enough for making my first time experience to Philly a phenomenal one. MARIE…
Hotel is clean and service is prompt. Situated right outside the Benjamin Franklin way, the hotel is walking distance is a number of world class museum. The love park is also just adjacent to the hotel. Unbeatable location if you are a fan of museums!
For the price I pay, I definitely expect better service and amenity. First of all, shower is cold, way cold to call a hot shower, I was freezing. Staff came and said they fixed it, but they did not. Range top is weak, barely works. Coffee is marginal with Kroger coffee maker, which is not coffee for me. Only thing good is the gym, I can use it with reservation.
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