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The Windsor Suites

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1,171 Reviews from our TripAdvisor Community

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Showing 1,041: English reviews
Stephens City, Virginia
2 reviews
Reviewed 2 days ago NEW

The front desk staff was extremely nice and very helpful as this was a first time in Philly for me. The king bed suite was clean and very spacious. I was pleasantly surprised and pleased with my entire experience at the Windsor Suites. I would definitely stay here again.

Helpful?
Thank Kathy S
New York City, New York
2 reviews
Reviewed 4 days ago NEW

Stayed here over long thanksgiving weekend . Every staff member we encountered was wonderful and helpful and gracious . I have no complaints about the room it was clean and comfortable and quiet and perfect for watching the Thanksgiving day parade . Highly recommend this hotel to anyone staying with the family and wanting the best customer service available in... More 

Helpful?
Thank _jdfb27
Michael R, General Manager at The Windsor Suites, responded to this review

_jdfb27, Thank you for your fantastic five star review! It is great to hear that our team helped to provide you and your family with a memorable experience this past Thanksgiving holiday. We certainly hope to have the opportunity to welcome you back each year for more memories! Mike More 

1 review
Reviewed 4 days ago NEW

The staff at this hotel is top notch. From the front desk attendants, especially Tracy, to the garage attendants.They were courteous, professional and went above and beyond. The hotel was spotless and is in a perfect location. My family had the best Thanksgiving Day Parade experience here. It is now our go-to hotel in Philly.

Helpful?
Thank Roxanne D
Michael R, General Manager at The Windsor Suites, responded to this review

Roxanne D, Thank you for your five star review! Glad to hear you and your family enjoyed your Thanksgiving Holiday and we are certainly delighted you chose to spend it with us. Thank you for taking a moment to recognize Tracy specifically for helping to provide a memorable experience throughout your stay. We hope to have the opportunity to welcome... More 

Atlanta, Georgia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

We stayed in a one bedroom apartment for a week and it was a real apartment with a real kitchen, so it was very comfortable. The desk staff is excellent and friendly, and I thank Zarena in particular, who was smart, friendly, and helpful- just the kind of person you want at the front desk. I really wouldn't stay anywhere... More 

Helpful?
Thank foodlover507
Michael R, General Manager at The Windsor Suites, responded to this review

foodlover507, Thank you for your great five star review! We certainly appreciate all of your valued feedback and always encourage our guests to let us know there are any additional items we can provide in their guestroom to make their stay more comfortable or accommodating. Thank you also for taking the time to recognize Zarena for the tremendous service she... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Perfect hotel from the front desk to the room. With a complete kitchen and a room that looks like an apartment, made us feel like home. Everything very clean and new. The staff was extremely friendly. Frederica (Freddy)from the front desk is the best!The location is perfect too. Near Rocky steps (Art Museum)

Helpful?
Thank Maria Alessandr... C
Michael R, General Manager at The Windsor Suites, responded to this review

Maria Alessandr, Thank you for your fabulous five star review! Thank you also for taking the time to recognize Frederica for her personal and approachable service. We hope to see you again the next time your travels bring you to Center City! Mike More 

Collingswood, New Jersey, United States
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW via mobile

The Windsor Suites was perfect for a quick city get away. We were able to check in early to a clean and spacious room. It was everything we needed and more. The location is great for Museum hopping and center city dining. Would definitely recommend for out of town guests for more than a one night stay.

Helpful?
Thank Denise L
Michael R, General Manager at The Windsor Suites, responded to this review

Denise L, Thank you for your review! Great to see that not our accommodations and location helped make your trip to Philadelphia a success. Thank you again for taking the time to share your experience, and we look forward to welcoming you back for another memorable experience the next time you find yourself in The City of Brotherly Love. Mike More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

My husband and I stayed at the Windsor Suites over Thanksgiving weekend. The experience was great from booking to check-out. We requested early check-in for noonish and received a text message well before that time that our room was ready--never in our travels did that ever happen to us. Got to the hotel and the garage attendants were helpful and... More 

Helpful?
1 Thank Frederick B
Michael R, General Manager at The Windsor Suites, responded to this review

Frederick B, Thank you for your fantastic five star review! I am glad to hear you were able to take advantage of Checkmate - our mobile check in, and SMS messaging tool and that your stay exceeded expectations from pre-arrival through departure. We will certainly look forward to welcoming you back the next time your travels bring you to Philadelphia!... More 

Baltimore, Maryland
1 review
Reviewed 1 week ago

My family and I stayed at the Windsor for 2 nights, and received amazing customer service. Not only did the staff hold our bags before check-in and after check-out, but they offered to help with anything we needed. This was our first trip with our 5 month old son, and they made it easy! The room was impeccable, equipped with... More 

Helpful?
Thank mkauffman23
Michael R, General Manager at The Windsor Suites, responded to this review

mkauffman23, Thank you for your five star review! We were delighted to have the opportunity to host your son's first trip. Thank you also for taking the time to recognize Brian for his approachable service. Hope to see you again very soon! Mike More 

Brick
2 reviews
Reviewed 2 weeks ago

I came in town for a convention and stayed for only a single night, but I was able to use the services for early on the arrival date, until late on the departure date. The nice people there held my bags for me on both days, and I was able to leave my car. I had the pleasure of dealing... More 

Helpful?
Thank marybetho2015
Michael R, General Manager at The Windsor Suites, responded to this review

marbetho2015, Thank you for your tremendous five star review! It is great to hear your suite was immaculate and that Zarena provided you with the level of personalized service that you deserve. Thank you again for sharing your experience - come see us again the next time your travels bring you to The City of Brotherly Love! Mike More 

PA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

We're so glad we stayed at the Windsor instead of the Sheraton for our medical conference. We chose this because of the room size, location, and having a full kitchen. Our suite had a picture perfect view of beautiful Logan Square with the Basilica and Public library framed in the window. The room and bathroom were spotless and modern. Everything... More 

Helpful?
Thank kayaker4PA
Michael R, General Manager at The Windsor Suites, responded to this review

kayaker4PA, Thank you for your fantastic five star review! Very glad to hear you enjoyed your time with us and hopefully your conference was a success. Should your travels bring you back to Philadelphia we would be delighted to welcome you back! Thank you again for your time and most valued feedback. Mike More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for. ... more   less 

Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: €126 - €264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Windsor Suites 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia
Hotel Style:
#6 Best Value Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
#13 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Windsor Suites staff and other travellers.
22 questions
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See all questions (22)

Questions? Get answers from The Windsor Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a wonderful Terrace for watching the Thanksgiving giving Day Parade highly recommend asking for Terrace”
 of 5 bubbles _jdfb27, 30 Nov 2016 | Read review
“Ask for a room with a terrace nice view of Benjamin Franklin Parkway.”
 of 5 bubbles , 27 Nov 2016 | Read review
“I was on the 8th floor and it was quiet. My view was typical downtown, which was pretty at night.”
 of 5 bubbles marybetho2015, 18 Nov 2016 | Read review
“Best rooms on NW front side, superb view, best layout”
 of 5 bubbles kayaker4PA, 17 Nov 2016 | Read review
“Street side - you will hear the cars a little more than if you choose a room that faces the courtyard.”
 of 5 bubbles 335vikkif, 10 Nov 2016 | Read review
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