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Hello Four Points by Sheraton management,
I had an absurdely long layover in Philadelphia tonight. Upon my arrival at the Four Points by Sheraton, I was greeted by the kind and well-dressed Chris at the front desk. Upon explaining my situation, what with my god-father...More
Date of stay: December 2018
Response from mary ann k, Manager at Four Points by Sheraton Philadelphia City CenterResponded 1 week ago
Thank you so much for the kind words about the team and your experience! We are truly grateful for your loyalty to our brand and we hope that your next trip will not result in a long layover or delay!
Headed to Philadelphia for the Rocky Run and other races in Philadelphia? Look no further for a place to stay. The rooms were spacious and clean. Staff was friendly and courteous. Will definitely stay there again. Conveniently located and within walking distance to many attractions...More
Date of stay: November 2018
Response from SaleemaM3, Front Office Manager at Four Points by Sheraton Philadelphia City CenterResponded 4 weeks ago
Dear Catherine G,
Thank you for the kind words about our staff and hotel rooms! We hope to see you again for one of our other city races in the future.
I stayed at this hotel on October 31. The next day nov 1, engineer tried to enter my room. He knocks twice and before I even say anything he tried to open the door. I never request for engineer, it was very weird he tried...More
Date of stay: November 2018
1 Thank derrickpeprah
Response from SaleemaM3, Front Office Manager at Four Points by Sheraton Philadelphia City CenterResponded 2 November 2018
I apologize that our team dropped the ball in reporting your request for a call back at checkout. We sincerely thank you for making us aware of the issue so we may ensure it does not occur again. We wish you safe travels and...More
As a SPG platinum member, I am very disappointed that I was over charged more than a month ago and to this date still have not received my refund. I have contacted the hotel via Booking.com through which I made the booking and also tried...More
Date of stay: September 2018
Response from mary ann k, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 30 October 2018
I apology if there is a pending refund still outstanding. If you could please contact the hotel directly and ask for Mary Ann we can clear this up immediately.
My wife had to visit Thomas Jefferson Hospital and this spot was the only choice. We came in from the hospital at 9 PM and just a heads up. the address is Race Street but only 1/20th of the property is on Race Street. My...More
Date of stay: October 2018
Thank ken d
Response from Tourist819932, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 28 October 2018
Thank you for your honest feedback on your visit to our hotel and pointing out the challenge of locating our hotel from Race Street. I will share your comments with our team and identify possible options for additional signage. We do take pride...More
Conveniently located at the heart of Philadelphia, Four Points By Sheraton Philadelphia City Center offers comfortable accommodations, and is just a short walk from the Strayer University. This three-star …Morehotel features a state of the art fitness center for guests to work out effectively. All rooms are smoke-free and fully air-conditioned. Each is equipped with a 32-inch flat-screen TV with cable channels, coffee and tea making facilities, and a private bathroom with designer toiletries. The hotel’s business center offers fax and photocopying services. Free Wi-Fi connection is available throughout. In addition, a gift shop and a 24-hour front desk are found on-site. Cherry Lounge and Restaurant serves American classics and comfort foods for breakfast, lunch, and dinner. Furthermore, there are other dining options just within walking distance. Four Points By Sheraton Philadelphia City Center is within a ten-minute walk from the Pennsylvania Convention Center. Liberty Bell Center is two kilometers away. Self-parking is located a block away for $29 a day or for $34 with in/out privileges. Upon check-in, a $35 hold will be authorized on your credit card and reimbursed if not used. Less
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