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Four Points by Sheraton Philadelphia City Center

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Traveller (124)
Room & Suite (95)
Dining (6)
Overview
  • Excellent23%
  • Very good39%
  • Average21%
  • Poor11%
  • Terrible6%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3 Star Hotel
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Additional information
Offers from Four Points by Sheraton Philadelphia City Center
Special Offer: Save up to 20% in Philly!
Hotel deals
Offers from Four Points by Sheraton Philadelphia City Center
Special Offer: Save up to 20% in Philly!
Hotel deals
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (505)
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109
163
95
54
34
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LanguageEnglish
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109
163
95
54
34
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All reviewsreading terminal marketwithin walking distancelight sleeperwould stay againcorner roomtwo double bedsdesk clerkthe room was nicechinatownparkingshampoo
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1 - 5 of 455 reviews
Reviewed 1 week ago via mobile

Wow! Haven’t stayed in a hotel quite this filthy and disorganized for quite some time! Carpets smelled like dirty feet! Towels and wash cloths were not exchanged for 3 days! Breakfast eggs took 30 minutes. Had to change rooms to one that did not smell...More

Thank mbond1900
Response from Saleema M, Front Office Manager at Four Points by Sheraton Philadelphia City CenterResponded 1 week ago

Dear Joe, Thank you for taking the time to share your valuable feedback. My name is Saleema McGill and I am the at the Four Points by Sheraton Philadelphia City Center. It has come to my attention that the service you received during your recent...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

My 13 year old son and I came to Philadelphia for a lacrosse tournament and decided to stay downtown so we could tour around on our one free day here (we had to be in Conshohocken by 5pm that night). This hotel was perfect. It...More

Thank RosieRo56
Response from Saleema M, Front Office Manager at Four Points by Sheraton Philadelphia City CenterResponded 1 week ago

Thank you so much for your great feedback! We look forward in the future to you staying with us again at Four Points by Sheraton Center City. It was a pleasure to service you and your son!

Reviewed 4 weeks ago via mobile

I had a great stay thanks to Tom the night audit guy. Tom provided me with an excellent customer service upon check in. He informed me all the amenities your hotel has to offer. I work in the hotel industry and I could tell Tom...More

Thank Derrick P
Response from maurice a, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 4 weeks ago

Thank your Tom! we appreciate you recognizing our great staff!

Reviewed 20 May 2018 via mobile

Very small room, but we were right in the heart of the city. It was clean and the breakfast buffet was pretty good!And it was a very last minute trip and they were still able to accommodate us.And I think they offered a late check-out

Thank bubskill
Reviewed 7 May 2018

It was a terrible stay for me at this Four Points. Management should address these issues seriously. I contacted the SPG after the stay, no replies whatsoever from the hotel. SPG Corporate had to take over this case and offered my compensation. When I was...More

Thank UnitedFlyerLAX
Response from maurice a, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 9 May 2018

Dear Xavierkuai, Thank you for taking the time to provided valuable feedback. We value you as an SPG member and I will take your feedback to re-train my staff on the great benefits of our SPG program.

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Non-Smoking Hotel
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$119 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (124)
Room & Suite (95)
Dining (6)
Business Centre & Event Rooms (24)
Questions & Answers
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runnergirl28
21 June 2016|
AnswerShow all 5 answers
Response from michaelcT8016HJ | Reviewed this property |
We never had a problem walking anywhere night or day including travelling on the subway to and from the Philly's ball game.
1
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Room Tips
"Chose a different hotel!"
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"do not stay here they lie."
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"Ask for a room that has been recently renovated"
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"Don't bring a car - you can't park it here. The front desk lies to you."
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