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DoubleTree by Hilton Philadelphia Airport

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DoubleTree by Hilton Philadelphia Airport
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737 Reviews from our TripAdvisor Community

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Showing 728: English reviews
Saint Charles, Missouri
Reviewed 16 December 2015 via mobile

I think this location compares to other Doubletree facilities and is pretty decent. My struggle was the extended wait of over 30 minutes to catch a shuttle from the airport. The hotel is busy and the driver was telling everyone he's been by himself since 12:00 which isn't my problem. They need to get there act together.

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Helpful?
Thank ScottyPayne
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Philadelphia Airport at DoubleTree by Hilton Philadelphia Airport, responded to this review

Dear ScottyPayne, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our shuttle staff and hope that next time you’re in the area, you’ll visit us...

ohio, United States
Reviewed 15 December 2015

Rooms are clean and have been updated, 1st floor staff is friendly and helpful. I experienced the staff going out of their way to assist me and other guests with information and guidance. I ended up eating at the hotel 2 nights and found the food to be flavorful and of good quality but the service was poor. I waited...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rob J
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Rob J, thank you for the review regarding your recent stay here at the Doubletree Philadelphia Airport. I make it a point to review all guest comments-good or bad- in order to keep our team focus on creating a hassle-free, memorable experience for all guests. We want you to be able to leave completely satisfied but it sounds...

Reviewed 15 December 2015 via mobile

My family came up from Florida to attend a funeral. I cannot say enough about the hospitality and courteous staff. Everyone from the front desk, to the concierge,the housekeeping dept were fantastic. We asked for early checkin and arrived to have one room ready. They were so apologetic they comped our breakfast for two days. The service was excellent the...

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Helpful?
Thank Denise D
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good evening Denise D, I would like to thank you for your feedback regarding your recent stay here at the Doubletree Philadelphia Airport. There is no better place to stay in the Philadelphia airport area when visiting Philly. You know that you are always welcome and we look forward to your next stay. Thank you again for the kind words...

Bowie, Maryland
Reviewed 14 December 2015

I am very disappointed with this property. For a Doubletree/Hilton property it is one of the worst quality properties of this type I have ever stayed in. I stayed at the Red Roof Inn Plus down the street and that property was better than this one. The lobby is very nice, but the rooms are very substandard. No refrigerator, unless...

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Helpful?
Thank Traveler207212015
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Philadelphia Airport at DoubleTree by Hilton Philadelphia Airport, responded to this review

Dear Traveler207212015, Thank you for sharing your stay with us on TripAdvisor. At our hotel, we know that the look of our guestrooms is very important. Reviews like yours help us improve our guest experience. We hope that the next time your travels bring you to the area you’ll let us make it right. Thank you!

Illinois
Reviewed 14 December 2015 via mobile

My wife & I stayed here over the weekend for the Army Navy game. Here the pros and cons of our stay. Pros The shuttle service was prompt and the drivers courteous. Staff was friendly and helpful Great exercise area and pool Spacious rooms Good TV's Cons Shuttle had a weird odor Both of us are diamond members but weren't...

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Helpful?
Thank MLB33
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good afternoon MLB33, I wanted to take a moment and thank you for staying with us here at the Doubletree Philadelphia Airport, as well as sharing your experience from your recent stay. We value all of the information that our guests can give us as it is the best way to address issues. I have passed your comments onto our...

Reviewed 14 December 2015 via mobile

I have stayed at this hotel numerous times, however since it has changed from a Hilton to a Doubletree the standards of service has declined. The management are less visible, however the staff continue to do an excellent job. The rooms need refurbishment, I was on the 9th floor, one of the best floors, and the curtains do not cover...

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Helpful?
1Thank JLTU
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Philadelphia Airport at DoubleTree by Hilton Philadelphia Airport, responded to this review

Dear JLTU, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our...

Orlando, Florida
Reviewed 14 December 2015

I have to say the staff at this hotel was outstanding. Katreena and Mike Long on the front dest. Evan in the resturant and Desmond Lee at the front door. Because of the football game Desmond really went out of his way to get our tailgate supplies. And I couldn't ask for better service from Katreena, Mike,and Evan. They made...

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Helpful?
Thank robert b
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good morning Robert B, I would like to first thank you for taking the time to share your recent experience. As we are constantly trying to improve what we do, the best feedback we can get - both positive and constructive - comes from our valued guests. We do strive for perfection, any and all feedback can help us to...

Philadelphia, United States
Reviewed 13 December 2015

Located close to Phily airport, this hotel was used to be a wonderful choice - No parking fee, free refrigerator in room, friendly employees. Now everything is gone: You need to pay for parking ($10/night), refrigerator ($10/day), and not so friendly employees. Especially in the restaurant: You need to wait for long time to be seated, had to ask for...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Xiaodong M
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Philadelphia Airport at DoubleTree by Hilton Philadelphia Airport, responded to this review

Dear Xiaodong M, Thank you for your honest review of your recent stay with us. At our hotel, we like to provide a personalized experience for each of our guests, but also look for ways to keep costs low while providing comfort and convenience. As well, we’re very sorry that you encountered an unacceptable level of service. We do our...

Reviewed 12 December 2015

My boyfriend and I have been to a few hotels as we are in a long distance relationship and just like to get away from our busy life for a weekend every so often. This place first off makes you pay a fee per day for parking even though you've just spent 400$. Everything was waaayyyy expensive (they add gratuity...

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Helpful?
Thank Shanelle J
MIri-HiltonHelp, on behalf of the hotel at at DoubleTree by Hilton Philadelphia Airport, responded to this review

Dear Shanelle J, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our maintenance staff regarding the shower and hope that next time you’re in the...

Raleigh, North Carolina
Reviewed 10 December 2015

The staff at the front desk (Gerryl), the concierge stand (Tyrrell) and the Valet stand (Maurice) were very friendly, prompt and courteous every time they greeted you. A very nice gesture and welcome at the end of a long work day or work week. :-)

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Helpful?
1Thank BrowneyedGirl70
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Good day BrowneyedGirl70, we would like to thank you for staying with us here at the Doubletree Philadelphia Airport - and thank you for sharing your experience!! The best form of advertising that we can hope for is from our guests - and in your case, it sounds like it was a great experience!! We sincerely appreciate your feedback about...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Philadelphia Airport is an excellent hotel, providing comfortable accommodations and great service. The DoubleTree by Hilton Philadelphia Airport is located adjacent to the Philadelphia International Airport, and offers a complimentary airport shuttle; a complimentary business center, where our guests can print boarding passes at their convenience; and complimentary wireless high-speed internet in the guest rooms and lobby. The DoubleTree also offers the affordable Drive and Fly package for guests wanting to leave their cars while away on a trip, and features the Players Sports Bar with 13 HD televisions and a delightful menu of appetizing taste treats, pool tables, and video games. Enjoy a relaxed but stylish breakfast, lunch, or dinner in our Landing Restaurant, featuring an assortment of steaks, chops, and seafood for the discerning palate. Come visit! ... more   less 

Additional Information about DoubleTree by Hilton Philadelphia Airport

Address: 4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
Region: United States > Pennsylvania > Philadelphia
Price Range: €109 - €286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Philadelphia Airport 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Hilton Philadelphia Airport Hotel Philadelphia
Hilton Hotel Philadelphia Airport
Philadelphia Hilton
Hotel Style:
#47 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Philadelphia Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to let them know you are a Hilton Honors member”
 of 5 bubbles , 19 Feb 2017 | Read review
“The Hilton Honors programs have their own floors, which seem to be quieter since they are mostly business professionals.”
 of 5 bubbles Q734ORjessicah, 14 Feb 2017 | Read review
“not sure about this”
 of 5 bubbles phyllispp, 7 Feb 2017 | Read review
“Side opposite the airport”
 of 5 bubbles chitownsam, 23 Jan 2017 | Read review
“A little pricey”
 of 5 bubbles pajcrj, 10 Jan 2017 | Read review
5 of 5