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Sheraton Philadelphia Downtown Hotel

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Traveller (713)
Room & Suite (344)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(160 reviews)
“the club lounge”(78 reviews)
“concierge desk”(61 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
Hotel deals
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Reviews (2,889)
There are newer reviews for Sheraton Philadelphia Downtown Hotel
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630
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633
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271
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991 - 995 of 2,663 reviews
Reviewed 26 July 2015

This is a terrible reflection on Sheraton. Dirty rooms, noisy in-room air con units, filthy, stained carpet all rucked up, lumpy duvet, peeling wallpaper, dirty windows, grubby and tatty (animal clawed?) chair, cracked sink, mould around the bath. Torn and tatty Philadelphia guide and room...More

7  Thank capability_jones
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 2 August 2015

Dear capability_jones, Thank you for your review on our hotel. Please accept our apologies for your inconvenience during your stay. You certainly didn't experience a stay that is to our normal standards. We look forward to using your feedback to make necessary improvements. We hope...More

Reviewed 24 July 2015

We stayed here only one night, July 4th, after watching the fireworks, so we wouldn't have a long walk or drive. Due to construction and the 4th of July road closures getting to this hotel is quite a experiance. Once we did get in and...More

Thank Kevin B
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 2 August 2015

Dear Kevin B, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 22 July 2015

The first room they gave me was very run down. Torn dirty carpet and very outdated furnishings. Because it was right next to the elevator and I had asked to be away from the elevator I asked for a new room. They were very nice...More

Thank CDR_ORION
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 23 July 2015

Dear CDR_ORION, Thank you for taking the time to leave your feedback. We appreciate to know the Front Desk team was helpful in all aspects and we look forward to using your comment to make necessary improvement regarding the overall experience at our Club Lounge....More

Reviewed 21 July 2015

For the price? I guess for 140 a night pretty good. Nice pool. Nice view from my room (night view pic added), I am not sure it's standard for every room. Nice gym. Parking is overpriced ($38), there is public general parking across the street...More

Thank natccp
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 23 July 2015

Dear natccp, Thank you for your review on our hotel. I apologize if the charges for parking and internet were unexpected; we do charge for the amenities in order to keep our room charges as low as possible for those who may not choose to...More

Reviewed 21 July 2015

We stayed at the Sheraton Downtown for two nights during our USA trip. We had no issues at check-in. Staff was very friendly, even though we were very early. A room was available immediately. Unfortunately there seem to be two kinds of rooms: upgraded on...More

2  Thank Jaap U
Response from Jennifer T, Manager at Sheraton Philadelphia Downtown HotelResponded 23 July 2015

Dear Jaap U, Thank you for your review of our hotel. Please be assured we take your comments seriously. It is through feedback such as yours that we learn what are doing right and how we can improve our guest experience.Your comments have been issued...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$123 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$123 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (713)
Room & Suite (344)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
Votes
396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
Vote
Room Tips
"Upper floors have spectacular views of the city"
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"Try to get a high floor. It is a cool city to look down on."
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"The higher the better"
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"Room 2405 had a great view of Philly (King room)"
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