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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,440 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,269: English reviews
West Babylon, New York
Reviewed 12 June 2014

We checked in and were given key cards to a room we booked on the Club Floor. When we went to enter the room, we found it dark, curtains closed, tv on and somebody in the bed! When we went back to the lobby to tell the front desk, it was found that the room had been marked as vacant...

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Helpful?
Thank monkalina42
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear monkalina42, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! Please accept our apologies for what you have experienced during check in. We will share your comment with our team to address any deficiencies. Thank you for taking the time to point out the individual team members who made your stay memorable. We look forward to welcoming...

chicago
Reviewed 10 June 2014 via mobile

Clean, comfortable, easy access to everything. We got a good last minute price on Priceline so definitely worth the price. Stayed 3 nights while moving daughter into new apt. Downside was Wi Fi service was not good. My husband could not conduct necessary business while we were there. Also, hard to believe a large, modern hotel would not have a...

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Helpful?
Thank suze303
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear suze303, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and certainly look forward to addressing your feedback on the Wi-Fi service. We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Mt Vernon ,NY
Reviewed 9 June 2014

I was very dissapointed with this hotel because the hotel was not very clean. This hotel needs a major overhaul and updates. The room was just average and the carpets needs a good steam cleaning. I was very surprised because I have stayed at different Sheratons and this was not what I have been used to. I was here for...

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2Thank Asa17
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Asa17, Thank you for your review on our hotel. Please accept our apologies for what you have experienced during your recent stay; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to make necessary improvements. The hotel will begin renovations of our guest rooms...

Manchester, United Kingdom
Reviewed 8 June 2014

Whilst it did need a bit of an upgrade (and the room could have been a bit cleaner - dust on the windowsill and hair in the bath plughole), it was a great value stay. The staff were so lovely and friendly, and we really enjoyed our stay. The pool was brilliant, very clean, but it was a bit cold!...

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1Thank Carys H
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Carys H, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel. We are glad that you had such a great stay! We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Las Vegas, Nevada
Reviewed 7 June 2014

I and my guests stayed at the Sheraton for my wedding. The hotel is nice, but the review is about Mary Mastrobuoni. At 5:25am the day of my wedding, my hair and makeup stylist (Nikki of La Bella Sposa), who didn't have the guts to pick up the phone and call me or return my multiple phone calls, decided she...

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Helpful?
Thank Amy G
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Amy G, Thank you for the FIVE STAR review! We are delighted you took the time to point out the individual team member who made your stay memorable. Mary is truly one of our superstars and we look forward to recognizing her for another job well done. We can't wait to connect with you again soon! Safe travels, Jennifer...

Hickory, NC
Reviewed 7 June 2014 via mobile

We stayed at this hotel while in town for a conference. I was not impressed with this hotel. Our room was just average. When we first walked in the room it was warm, upon inspection of the ac filters we realized they were filthy. We took them out and washed them in the tub. Another thing that was irritating was...

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3Thank agoofygrle1
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear agoofygrle1, Thank you for your review of our hotel. We are dissapointed that you didn't enjoy your experience more. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope you give us another chance if you return to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager

Reviewed 7 June 2014

My wife and I stayed here for five days for a conference. I was really apprehensive based on quite a few negative reviews. The entire staff here was excellent! The room was good, but in need of upgrading. Hallways could use a more thorough cleaning. We did opt for the green choice, and did get coupons I used at Starbucks...

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Helpful?
Thank Boombah49
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Boombah49, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback is greatly appreciated, as it is a value tool for improvement. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for...

long island ny
Reviewed 5 June 2014

The Hotel is in Down Town Philadelphia a good location. A beauitful church across the street, The Hotel employees are very nice and always willing to help with your luggage and any other issues you may have,while you're staying with them. The front desk ladies that checked us in were bubbly and fun and very helpful. The rooms: We have...

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Helpful?
Thank travelers61
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear travelers61, Thank you for your review of our hotel. Thank you for taking the time to recognize our team, they are certainly our greatest asset. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We...

Breinigsville, Pennsylvania
Reviewed 5 June 2014

I recently stayed at the Sheraton with my family and some friends and we had a fantastic visit. We were amazed at the friendliness and engagement of the staff, including some of the managers who assisted us. Dan Miller, Frank and Lisa in their banquet dept, Mary at the concierge and Nicole at the bar are some of the names...

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Helpful?
Thank JFLowe
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear JFLowe, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Washington DC, District of Columbia
Reviewed 5 June 2014

Pros Large room Comfortable bed Cons - Location: although it is in the city (about 10 minutes walk from the City Hall), the immediate surrounding area is not attractive. -- The hotel is surrounded by car parking and building sites. You have to walk at least a couple of blocks to reach restaurants and shops. As a lone female traveller...

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Helpful?
1Thank eloisehawking
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear eloisehawking, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We will certainly consider your feedback regarding our swimming pool amenities at our Sheraton fitness. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: €122 - €332 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“park across the street for lower rates”
 of 5 bubbles jourdanl2017, 21 Mar 2017 | Read review
“get a top room so you can see the city or the view from the top.”
 of 5 bubbles 135arlenec, 14 Mar 2017 | Read review
“The hotel's location is very convenient if you are planning to explore Philly on foot.”
 of 5 bubbles urbanite2017, 8 Mar 2017 | Read review
“Best View of the city that faces the Rocky steps”
 of 5 bubbles 113kianah, 2 Mar 2017 | Read review
“Book a room in another hotel......”
 of 5 bubbles carolinasunshine13, 27 Feb 2017 | Read review
5 of 5