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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,410 Reviews from our TripAdvisor Community

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Showing 2,239: English reviews
Houston, Texas
Reviewed 14 October 2013

The Sheraton Downtown hotel was amazing. Chris Gellenbeck was my go to person for all details for our company holiday meeting. He was a true professional that was there from beginning to end and made everything work from our hotel prices, food costs, event rooms and overall experience. Whenever I go back to Philadelphia I will make sure to go...

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Thank Margret S
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Margret S, Thank you for your fantastic review on the Sheraton Philadelphia Downtown Hotel! We are proud that Chris did such a great job that you felt the need to recognize him. We will certainly recognize him as well! We hope to host another event of your's soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown...

Scottsdale, Arizona
Reviewed 14 October 2013

This hotel was just ok (clean, comfortable room), nothing to get excited about. I arrived quite late in the evening and wished that the bar area (the closest place I could get food) had a more intimate feel and quicker service. Overall, I didn't really like the layout of the lobby. It wasn't very inviting and just had the feel...

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Thank hikingyogini
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear hikingyogini, Thank you for your review on our hotel. We are glad that you took the time to mention that our cleanliness is a top priority, but are also dissapointed that you didn't enjoy your dining experience. We are wrapping up our multi-million dollar renovation and look forward to having some of the best dining outlets in the city....

New York City, New York
Reviewed 13 October 2013

We wanted to spend a night out in Philadelphia last month and decided to stay at the Sheraton Downtown....and it was great. When we checked in, we were thanked for our loyalty to Starwood. They made sure to put us in a room with a view, which was amazing. We were thoroughly impressed with the service and had a great...

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Thank Michael K
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Michael K, Thank you for your excellent review on the Sheraton Philadelphia Downtown Hotel! We do appreciate your loyalty and are glad that our team made the effort to ensure you are aware. We feel that we have some of the finest team members and views in the city, and we're glad you agree! We can't wait to see...

Calgary, Canada
Reviewed 12 October 2013

Stayed here for business. Pros: Nice location. Front desk staff very nice. Cons: Rooms are not nice at all. This was a major negative, first impression. Old look, smell and feel to them. I chose not to have my room cleaned so that I can get the SPG points. After checkout, they failed to put the 1,500 points on my...

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Thank CAN_Businessman
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CAN_Businessman, Thank you for your review on our hotel. We are glad that you found our staff so friendly; as you can see from many other reviews that is a common theme. We apologize that you found the room conditions unsatisfactory, that is certainly not our normal standard. If you connect with me at paul.bolhuis@sheratonphiladelphiadowntown.com I will be happy...

Maryland
Reviewed 12 October 2013

Stayed here for a conference. The conference facilities were great, food was good too. Staff were also very nice. The hotel needs an update badly!! The hallway carpets look very worn, doors are scuffed up. For me, there are a few other SPG hotels in Philly that I would choose to stay at over this one.

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Thank sginmd
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear sginmd, Thank you for your review on our hotel. We are glad that you enjoyed our great staff and food. We are dissapointed that you found anything to be worn, we certainly will use your feedback as an opportunity to address any issues. We hope to connect with you again if you return to Philadelphia. Safe travels, Paul Bolhuis...

Reviewed 11 October 2013 via mobile

I had challenges driving into Philadelphia and when I arrived Dean Griffin the Sheraton Front Desk associate calmed my nerves with his positive demeanor and excellent customer service skills. He even gave me a ticket for a free beverage when I only expected he would point to the lounge. Thanks Dean!

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Thank MaxNap
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MaxNap, Thank you for your review on the Sheraton Philadelphia Downtown Hotel! We are delighted that Dean was able to make you so comfortable, as you can see from many other reviews Dean is one of our finest stars. We look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown...

San Gabriel
Reviewed 11 October 2013

I have now stayed twice at the Sheraton downtown hotel. Our daughter is a junior at Penn and we come out for parents weekend. We could choose another closer hotel but we come back to the Sheraton due to their great staff. First of all, the concierge Mary Mastrobuoni, is one of the main reasons we return. Mary makes us...

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Thank shoden
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear shoden, Thank you for your excellent review on the Sheraton Philadelphia Downtown Hotel! We are thrilled our staff is what keeps you coming back to visit; these kind reviews are very encouraging for them! Thank you for singling out Mary and Ed, we'll be sure to recognize them. We look forward to seeing you again soon. Safe travels, Paul...

Los Angeles, California
Reviewed 11 October 2013

My husband and I were in Philly for Penn's Parents Weekend and returned to the Sheraton Downtown. Our stay at the hotel was excellent as it has been in the past. My family arrived before we did and had request two rooms on the same floor, which the front desk staff was glad to accommodate. Thank you, that meant alot...

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Thank Lisa P
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Lisa P, Thank you for your wonderful review on the Sheraton Philadelphia Downtown Hotel! We are so delighted that our front desk staff and Mary were able to provide you such a memorable experience. We look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Binghamton
Reviewed 10 October 2013

Dean Griffin at the front desk was very accomodating! I was celebrating a birthday and he made sure it was a great stay. The "but" part is for me getting sick due to the air conditioner. The hotel does not have a hot tub even though the fitness center is impressive. WiFi is not free. The hotel book with info...

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1Thank C C
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear C C, Thank you for your review on our hotel. Please accept our most sincere apologies for the inconveniences that you experienced at our hotel. We do charge for wireless access in the guest rooms in order to keep prices low for those who would not use it. However, we do have packages that include internet and also have...

Philadelphia, PA
Reviewed 9 October 2013

My company booked about 8 rooms here for a recent meeting. Not enough for a "group" but Alyssa in the group sales department was super nice and helpful. We all enjoyed a comfortable stay. The fitness center is great - spacious and a lot of cardio and other equipment. There is an indoor pool as well. Rooms are on the...

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Thank smep013
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear smep013, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad that you enjoyed the location and our staff. It sounds like you really enjoyed your stay overall. We look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: €112 - €268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed at Concierge level. Very nice!!!”
 of 5 bubbles pwwtoy1, 23 Feb 2017 | Read review
“Get to the 20th floors,...and join their club in advance for free wifi and breakfast.”
 of 5 bubbles O2455JLchristophert, 20 Feb 2017 | Read review
“A room facing the Franklin Parkway is nice.”
 of 5 bubbles xtina516, 15 Feb 2017 | Read review
“The views are better higher up and ask for a room looking over the cathedral.”
 of 5 bubbles NetteY, 13 Feb 2017 | Read review
“Face the art museum, the higher the better”
 of 5 bubbles JusticeSalmon, 11 Feb 2017 | Read review
5 of 5