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Sheraton Philadelphia Downtown Hotel

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Traveller (713)
Room & Suite (344)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(160 reviews)
“the club lounge”(78 reviews)
“concierge desk”(61 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,888)
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1 - 5 of 2,662 reviews
Reviewed today via mobile

Our company had to stay here for a meeting. It was awful! The carpet in my room was warped, has a motel style air conditioner, there was a red stain on the carpet ( i couldn’t tell what it was - blood, wine???) and stains...More

Thank juliemcdcraw
Hotel's Favourite
Reviewed 29 December 2017

I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine! While I was on this trip, I needed help finding a very rare gift for a friend. I went to the Concierge Desk...More

2  Thank Michael R
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 24 January 2018

Michael R: We are absolutely thrill that you had the opportunity to engage and be supported by our wonderful Mary. We will be sure to celebrate everything she does! Thank you, Marsha

Reviewed 2 days ago via mobile

We were here for a business trip at the convention centre. The hotel is nice & friendly, the staff are excellent. The food & drink in the bar is good, loved the soups! Mary the concierge was fantastic, I’ve never known one like her. She...More

Thank clairju
Reviewed 2 days ago via mobile

Absolute horrendous stay during an overbooked weekend where my early arrival reservation was greeted w an hour-plus wait to check in, only to finally arrive at my room well after dinner to find a water soaked carpet and two measly towels... There was a silver...More

Thank Pamela G
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded today

Pamela G: It is heartening to see that despite the poor arrival our team was accommodating, serious and professional in working to ensure your comfort. Thank you for your feedback, Marsha

Reviewed 3 days ago

Stayed there for a long weekend celebrating a friend's retirement. Rooms were well furnished, bathrooms spacious and stocked will everything you'd need. Beds comfortable. View of the city from our rooms was spectacular! Very easy to walk to many local attractions and museums, and close...More

1  Thank StarCityMom
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$123 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$123 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (713)
Room & Suite (344)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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Room Tips
"Upper floors have spectacular views of the city"
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"Try to get a high floor. It is a cool city to look down on."
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"The higher the better"
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"Room 2405 had a great view of Philly (King room)"
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