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Sheraton Philadelphia University City Hotel

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Traveller (210)
Room & Suite (202)
Dining (26)
Overview
  • Excellent51%
  • Very good25%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“chef michael”(101 reviews)
“university city”(99 reviews)
“the club lounge”(84 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia University City Hotel
Special Offer: Save up to 20% in Philly!
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Offers from Sheraton Philadelphia University City Hotel
Special Offer: Save up to 20% in Philly!
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,550)
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1,512 results
Traveller rating
748
386
241
85
52
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LanguageEnglish
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748
386
241
85
52
Show reviews that mention
All reviewschef michaeluniversity citythe club loungenoodle housefront deskpenn's campusstreet stationfitness centerhousekeeping staffacross the streetper dayconvenient locationchecking inenjoyed my stayfew blocksdrexeldavida
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1 - 5 of 1,512 reviews
Reviewed today via mobile

The hotel was extremely understaffed for the size of our convention. The wait for food was over an hour. There were times that the size of the party in the bar area was upwards of 100 people and there was only one waitress that was...More

Thank Danielle J
Hotel's Favourite
Reviewed 22 April 2018 via mobile

So I stayed at this hotel last July 2017 and had a very poor experience. I vowed I would never stay here again, but back here on business and this was the preferred hotel for my medical conference. What a difference! I was greeted warmly...More

Thank MKB9701
Response from JKelly2015, General Manager at Sheraton Philadelphia University City HotelResponded 26 April 2018

HI MKB. It's very gratifying to know that we were able to overcome the issues from your previous stay. We appreciate the second chance and we are glad you enjoyed your time in Philadelphia. Next year we will look to make it 2 out of...More

Reviewed 3 days ago

I booked a room this morning as a last minute option for my mom. She was moved to 3 different rooms within a couple of hours of checking in. The manager says all the tubs just "look dirty" because it keeps it from being slippery....More

1  Thank Crystal G
Response from JKelly2015, General Manager at Sheraton Philadelphia University City HotelResponded today

Hello Crystal. We are very sorry to learn of the poor service and issues you mother encountered this past weekend. If a room is not right we should make it so, without offering excuses. We will follow up on these comments with our front office...More

Reviewed 3 days ago

We looked for the most convenient place to stay while our daughter had to be at CHOP and this was it! 1/2 a mile away and easy to walk back and forth so we didn't have to worry about driving in the city. Kharlyta was...More

Thank Jessica L
Response from JKelly2015, General Manager at Sheraton Philadelphia University City HotelResponded today

Hi Jessica. We hope your visit to CHOP was successful and we are so glad we could make you comfortable during your visit. Thanks for recognizing Kharlyta for her hospitality. We appreciate your kind words and recommendation. Best regards Joe Kelly General Manager

Reviewed 6 days ago

The best thing about this hotel is that it is located only 2-3 blocks from UPENN/ Wharton so it doesn't get better then that. The staff was very pleasant and welcoming! The rooms were a little worn, but we were happy with it. Quiet rooms...More

1  Thank KathyZWarsaw_Poland
Response from JKelly2015, General Manager at Sheraton Philadelphia University City HotelResponded today

Hello Kathy. We are glad to read that you enjoyed your stay during graduation recently. Our location is indeed unbeatable in University City. We also thank you for mentioning the members of our team who helped make you feel welcome and comfortable. We hope to...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$163 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$163 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (210)
Room & Suite (202)
Dining (26)
Pool & Beach (7)
Amenities (16)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Ctowner1
24 June 2018|
AnswerShow all 3 answers
Response from jip81 | Reviewed this property |
I was there in May. The lobby area has been fully renovated and I the Club lounge on the upper floor. Some of the rooms may have been renovated but I do not believe all of them. I have been staying at this hotel for several... More
0
Votes
Squann
15 February 2018|
AnswerShow all 3 answers
Response from r2655 | Reviewed this property |
check in is 3pm . Checkout is 11am
0
Votes
Squann
15 February 2018|
AnswerShow all 2 answers
Response from JKelly2015 | Property representative |
Our Check-In time is 3PM. Our Check-out time is 1PM. You may be able to check in earlier if rooms are available from the previous night, depending on our occupancy the previous day. We will gladly store your luggage if a... More
0
Votes
Room Tips
"I always ask for a quiet room at end of the all. Then I get a room higher up from street."
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"High floor might help, not sure."
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"Ask for a high floor"
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"I don’t think there are any"
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