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The check in was not great customer service was disgruntled and they charge $5 for parking!? Check out service was friendlier but was promised an emailed receipt and never received it and was not given discounted rate!More
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 14 October 2016
Thank you for posting a review of your recent stay. Please accept my apology for the Front Desk Department who negatively influenced your otherwise nice experience at our hotel. Be ensured I will discuss your concerns with the Front Desk Manager and team, and take...More
After trying 5 sets of key cards we were told that our key lock was broken and needed major work as the battery was dead. Then we were told that we had to go to the front desk and use the maintenance keys to get...More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 21 September 2016
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, and I am sad to hear you had a disappointing experience with us. I am so very sorry for the inconveniences you endured just to get...More
Won't be staying here again
Could not get 1hr later check out
Breakfast was continental
Had to visit 3 rooms before we settled for 1
1 smelled like smoke
1 smelled like majiuana
Charged $5 for a poorly lite parking lotMore
1 Thank africandav
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 6 September 2016
Thank you very much for staying at our hotel. It is obvious from your comments we failed to live up to your expectations, and we apologize for dropping the ball. We truly want each guest to have an outstanding stay, and we are sorry that...More
Dirty and smelly hotel. Stains on carpet, doors don't fit correctly. TV remote missing and staff had problems finding another one. We cancelled remainder of stay and moved to different hotel. Would never go back.More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 30 August 2016
We can absolutely do better than the observations you described. We strive to provide a clean and well maintained guest suite for our guests and we failed in this area. Our housekeeping team has been made aware of your feedback and apologize for letting you...More
Room was not very clean. Just a general underwhelming experience. Not in anyway priced correctly. If you need a bed and nothing else, nothing else, and you're super stuck (like I was) then maybe. ......................................More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 31 August 2016
Thank you for choosing to stay with us and for posting a review. I am sorry to hear your stay was not what you had hoped or expected. We are an extended stay hotel and cater to the longer staying guest. We do offer everything...More
US$82 - US$136 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stay America Philadelphia - Airport Hotel Philadelphia ,