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We needed to stay in Philadelphia for a late overnight. Arrived around 10:30 pm, called for the hotel shuttle. Was advised the shuttle runs from 5am/10a @ 5p/10pm ONLY. Is this a hotel for guests convenience....???
Your option to get there then is Uber Lyft...More
Thank Jerry M
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 5 days ago
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More
We chose this hotel primarily because it is close to the airport, and they were very accommodating in allowing us to stay in a room during a long daytime layover. The price was reasonable. While the room was "nothing fancy," it was clean, safe, and...More
Thank Tracy G
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 1 week ago
Tracy, thanks for being our guest. We are glad to read you liked your room and that our location was perfect for your needs. Thank you again for taking the time to write about your stay. We look forward to your return visit.
I had 1 night in Philadelphia following a trip to New York City. As I was flying out of Philly at 14.00 on a Tuesday, I wanted something close to the airport, but also to the ballpark (was watching the Phillies on the evening). This...More
1 Thank NickSFCB
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 4 weeks ago
Nick, thank you for your review. Please accept our apologies for the difficulties you experienced during your stay. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned departments,...More
The title of the review is an understatement. I traveled there for an event so it was late (around midnight) when I went to check in. I was told my there was no reservation for me. I called the 800 number only to find out...More
Thank A A
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 5 September 2018
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our...More
The main reason why we chose this hotel is about kitchen in the room, if you have small kids, it is very important.
Room was clean and spacious, stuff polite and helpful.
We stayed 3 nights and service was good.More
Thank Andrey M
Response from 00esa, Manager at Extended Stay America - Philadelphia - Airport - Tinicum Blvd.Responded 20 August 2018
Andrey, thank you for staying at Extended Stay America. We are delighted you liked our excellent service and your well-appointed room along with the kitchenette. Thanks again for being our guest, and we look forward to welcoming you and your family back soon.