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Stayed for one night while visiting Lehigh in November 2017. I had a fine night sleep and it was comfortable and it was convenient to campus.
I would note:
* they need vents in the bathroom so the mirror and the countertop doesn’t get full...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown AreaResponded 26 November 2017
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. On the other hand, we would like to apologize for not living up to your expectations regarding our...More
We stayed here over the week end of Celtics Classic. Price gouging! Carpets are gross! Need to be replaced. Third floor hall had a strong cigarette smoke odor by non smoking rooms. Pool was closed and temperature was in the 90's. Linens are worn out.More
1 Thank Larry E
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown AreaResponded 11 October 2017
Hello Larry E,
We are honored that you preferred our hotel chain. I'm sorry to learn that you weren't able to use the pool and that the carpet let you down. I understand how this has impacted your experience. Please know that your feedback is...More
Hotel allows smoking!! We had to walk past 14 smoking rooms to get to our NO smoking room! Why not have no smoking first or better still no rooms that allow smoking! The whole hotel stinks from the smoke! Be aware if you book here!More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown AreaResponded 18 September 2017
Thanks for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is truly regrettable to...More
We arrived at the hotel a little before 11pm and were already very tired. The lady at the front desk did not acknowledge my IHG Rewards Club membership status and didn't thank me for coming back. Neither of which was critical. I asked politely if...More
2 Thank nyc1234dan
Response from hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown AreaResponded 1 August 2017
Dear Valued Guest,
Thank you for taking the time to provide feedback about your recent stay. I sincerely apologize for your disappointing stay. Guests in a hotel should always have exceptional customer service and accommodations. Having both should always be given. We certainly missed the...More
Front Desk Customer service "Cassandre is The best" I normally stay at competition ,however, do to unusual circumstances booked Holiday Inn last May- I was not disappointed- Great location, Great service "Outstanding young lady Cassandre- Computer problems, location of Room, Directions, Knowledge of area- Cassandre...More
Response from hielehighvalley, Director of Sales at Holiday Inn Express Hotel & Suites Bethlehem Airport - Allentown AreaResponded 17 July 2017
Dear Valued Guest,
Thank you for taking the time to write about a recent stay. We appreciated the opportunity to welcome you to Bethlehem. We are very fortunate to have
Cassandre as part of our team. She is always kind, sincere, respectful and professional.