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Candlewood Suites Newport News

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Traveller (25)
Room & Suite (23)
Pool & Beach (2)
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Overview
  • Excellent56%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
“newport news”(9 reviews)
“front desk”(20 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (110)
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All reviewsnewport newsfront deskseparate bedroomfull size refrigeratorfree laundrydog walking areamanager chrislong term staywashers and dryersice makerroom was clean and comfortablefitness centergas stationlarge rooma couple dayswould stay againbusiness center
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1 - 5 of 109 reviews
Reviewed 10 January 2018

I was favorably surprised with my experience at Candlewood Suites Newport News. I was greeted as an elite member by Nick at the front desk and he provided "above-and-beyond" customer service in giving me a prompt check-in and providing directions and recommendations for dining choices....More

Thank Lee C
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 19 January 2018

Dear Lee C, This is great feedback to have for our hotel staff. We truly do go above and beyond the call of duty. Give us a call the next time you plan to visit us and we will be sure to offer you an...More

Hotel's Favourite
Reviewed 6 September 2017

Let me start out by saying that this stay was not for pleasure, my significant other and I and our 2 fur baby children had to leave our residence for a couple days due to "improvements" being made to our apartment. We live in the...More

Thank maytheforcebewit2017
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 14 September 2017

Dear maytheforcebewit2017, We love hearing that you enjoyed your stay. It is always nice to see a guest notice all the features and benefits of choosing our facility. We take pride in the hotel and the guests that stay with us. We look forward to...More

Reviewed 3 December 2017

We went to open the pull out couch for our 10 year old & it was clear that at some point a guest spilled something & it was never cleaned & there was mold growing. I nearly vomited at the sight. While the front desk...More

Thank Jennifer D
Response from IHGService, Guest Relations Manager at Candlewood Suites Newport NewsResponded 18 December 2017

Hi Jennifer D, Thank you for your stay and for taking the time to share your experience with us. I was concerned to see that you were not impressed with our property particularly with our cleanliness. We always aim to provide an exceptional stay for...More

Reviewed 5 November 2017 via mobile

Not greeted as a spire elite member. New beds were installed without any notice. I stay in hotels for business 10 months out of the year. If they go in your room, do a fire test, anything, there is a note under your door and...More

Thank Heatherbach
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 7 November 2017

Thank you for your feedback. We appreciate all feedback good and bad. Your comments will be shared with ownership to see where we can correct the problem. Any time there is a renovation during normal business we expect some issues to occur. The installation of...More

Reviewed 27 October 2017

We checked in the Candlewood Suites not knowing what to expect due to the very mixed reviews. I would have to say our Queen size room was very comfortable. I have NEVER been to a hotel that does NOT have an ICE MACHINE! We had...More

Thank Sharon D
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 7 November 2017

Dear Sharon D, We do find the absence of an ice maker a challenge for all of our guests. We will mention this idea to ownership and see if a ice maker in the cupboard area is a possibility. Thanks again for the great feedback.

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$110 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$110 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (25)
Room & Suite (23)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Nick is a great resource in selecting a room"
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"You can ask for a lake view."
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"Ask for a lakeview room."
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"Request a top floor and try to request a room not next to someone with a loud barking/whiney dog :-)"
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