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Holiday Inn Express El Paso - Central

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Holiday Inn Express El Paso - Central
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172 Reviews from our TripAdvisor Community

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Showing 164: English reviews
New York
Reviewed 25 January 2015

Good price on New Year's Eve for a downtown location close to the festivities. Typical Holiday Inn Express, pleasant staff, free breakfast, free parking, clean and pleasant, but not newly refurbished. Walking distance to restaurants and bars.

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Helpful?
1Thank Rockingham13
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us. We are glad you've found our staff to be pleasant and our facilities were clean and comfortable. Happy to report we've started a major renovation of our guest rooms and hallways and looking forward to a beautiful new product very soon! Maria Herrera General Manager

Yukon, Oklahoma
Reviewed 16 January 2015

I feel I am always fair with my reviews be they good, bad, or indifferent. The company I work for always books my hotel, flights, rental cars and so forth so I may not always have much input into the reservations. On this trip there were 2 of us that our company made reservations for using the company card. Upon...

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Helpful?
2Thank Targa_11
IHGCare, Guest Relations Manager at Holiday Inn Express El Paso - Central, responded to this review

Dear Targa_11, Thank you for writing a review about your recent stay with us. I am pleased to note your positive feedback about the room amenities. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am disappointed to hear that about the challenges you may...

Santa Fe, New Mexico
Reviewed 6 January 2015

The room was clean, the place was quiet. Not sure why our group chose this place, but it was fine for one night. A bar would have helped, and the breakfast area could have benefit from real oatmeal and not the prepackaged stuff.

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Helpful?
Thank golem67
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide feedback regarding your stay with us, we are very happy you've found our hotel clean and quite and hope our staff was serviceable as well. Your comment regarding the oatmeal have been forward to the appropriate department. Thank you for staying with us! Maria Herrera General Manager

Virginia Beach, Virginia, United States
Reviewed 2 January 2015

I noticed some pretty terrible reviews, but went for it anyway, it turned out to be alright. I'll start with the good, the hotel has free parking and it feels safe enough to me. The staff was very friendly and helpful. They do have a courtesy shuttle, but i had no need as many restaurants, bars, and clubs within walking...

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Helpful?
1Thank Cort S
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to provide us with feedback regarding your stay with us, we appreciate the great comments regarding our staff, shuttle service and the cleanliness of the room. We have forward comments regarding the alarm clock and shower head to the appropriate department head for follow up. We are also happy to report, we have started a...

Reviewed 29 December 2014 via mobile

We picked this hotel because of its location for the sightseeing sites. We didn't realize it is located right across from a bail bond building, which tells you a lot about the safety of this area. Parking is opened, no gates, which means you are on your own for any stolen items. The interior of the hotel is very old....

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Helpful?
2Thank Helen L
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We are very sorry you did not have a pleasant stay with us and feel bad that you felt unsecured in our open parking lot but can assure you the area is very safe and have never experienced any problems with security. Regarding our facility, our lobby and breakfast area were recently renovated and happy to report we have began...

Round Rock, Texas
Reviewed 23 December 2014

Nice hotel in great location. Staff was friendly and helpful. Beds were comfortable. Overall it was a pleasant stay. Breakfast had a lot of variety but some items weren't good. The hotel was located very close to the highway which made it easy.

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Helpful?
2Thank Faisal L
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you so much for taking time to provide feedback regarding your stay with us. We are very happy our staff and services met your expectations and that your overall stay was pleasant. Thank you for staying with us! Maria Herrera General Manager

Reviewed 15 December 2014

Stayed here for a three day get away. The first room we had had sink problems, but the front desk was quick and prompt to get us another room. Good thing we hadn't unpacked the whole way.The doors of the rooms are very heavy and there is a gap underneath where you can hear people talking. Rooms were very clean...

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1Thank thisgirllovesherfood
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for sharing your experience at our hotel, we are glad our staff was helpful and attentive and that you've found our rooms to be clean. We have forward your comments regarding the shower curtain and the gap on the doors to the appropriate department heads for follow up. Thank you for staying with us! Maria Herrera

San Diego, California
Reviewed 30 September 2014

Just passing through town twice, going to Austin, Texas, and back again for a wedding. I looked online for a good value hotel, close to Interstate 10, and picked this one for convenience and for the fact it was one of the few that had two queen beds (my husband is tall, so a double just won't do.). I got...

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Helpful?
1Thank ImTempestofDrafn
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for taking time to share your experience with us and glad you've our location to be convenient. Your comments regarding our staff and specially Benjamin are really appreciated as our employees do work very hard at making our guests feel at home. Thank you for staying with us. Maria Herrera General Manager

Plantersville, Texas
Reviewed 19 September 2014 via mobile

I was in town a couple of days for a business trip. I could not lodge at the same location as my coworkers because the hotel was full. I picked this for proximity to my events. I was a little worried after seeing pics because you can tell this is an older style property. However, i was pleasantly surprised that...

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Helpful?
1Thank PvilleTexas
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

Thank you for sharing your first time experience at the Holiday Inn Express Central and are glad our location was great for your business trip. Your comments regarding our clean rooms and our staff friendliness are appreciated. Maria Herrera General Manager

Dripping Springs, Texas, United States
Reviewed 11 September 2014

In town on business for just 2 nights, I looked at another hotel that was new but $198 per night and chose this one instead for half the price. I was not disappointed! Best of all, when I got into my room the phone rang - surprise, surprise - and the front desk inquired whether everything was to my satisfaction....

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Helpful?
1Thank KLangsley
Maria H, General Manager at Holiday Inn Express El Paso - Central, responded to this review

We thank you for such great review and are glad you found our location to be convenient for your business trip. Our staff works very hard to make our guest feel at home and your comments are greatly appreciated. Should your travels bring you back to El Paso, we hope you will stay with us again. Maria Herrera General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are centrally located in the Downtown area right off of Interstate 10. We are a non-smoking hotel with 110 rooms, 9 floors. We offer free deluxe american breakfast which includes: cheese omelets, bacon, sausage, biscuits w/ gravy, cinnamon rolls, muffins, juice, coffee, cereals, and much more. We offer free internet wireless throughout the hotel and in each room. We offer free shuttle service to and from the airport and surrounding areas. We have a gift shop, cardio room, business center, and an outdoor seasonal pool. We also offer free complimentary newspaper. We have a Manager's Reception every Wednesday night from 5:30pm - 7:00pm where you can enjoy our dinner buffet with wine, beer, soft drinks, and water. ... more   less 

Additional Information about Holiday Inn Express El Paso - Central

Address: 409 E Missouri Ave, El Paso, TX 79901-1233
Region: United States > Texas > El Paso
Price Range: €88 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express El Paso - Central 2.5*
Number of rooms: 110
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Also Known As:
Holiday Inn Express El Paso - Central Hotel El Paso
Holiday Inn El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express El Paso - Central staff and other travellers.
2 questions
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Provo, Utah
3 months ago
Texas

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Questions? Get answers from Holiday Inn Express El Paso - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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