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Red Roof Inn El Paso West

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Red Roof Inn El Paso West
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130 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Reviewed 2 days ago NEW

to whom it may concern: being in the military and law enforcement, i have travelled through out the untied states and many different countries around the world and i believe this hotel is my personal favorite because of the employees at this location. they always treat me almost like family and it the one place that i look forward to...

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Helpful?
Thank Sarah W
Texas
Reviewed 25 September 2016

We stayed the Red Roof Inn El Paso West for 6 nights while getting medical treatments. The weekly rate was reasonable and the staff was accommodating. We requested a quiet room which was away from the ice machine and elevator. The housekeeping staff took care of our room on a daily basis, always leaving everything very clean. The hotel is...

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Helpful?
Thank alongfortheride
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Our team would like to thank you very much for responding with a review concerning your recent visit. I will share your comments with the staff, their intention is to provide a comfortable lodging experience and friendly service to our customers. We look forward to serving you again the next time your medical travel brings you to our location area,...

Georgetown, Texas
Reviewed 14 September 2016 via mobile

Room was not ready even after getting there after check in time wasnt able to get in room till almost 5 never recived any kind of apology front desk had no customer service an apology goes a long way you need to retrain your crew

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Helpful?
Thank Arturo G
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for your review response, we regret you were inconvenienced with the registration process into your room preference. We were confronted with staffing challenges and have addressed that issue as well as the other comments you provided. We invite you to return to our location and look forward to providing you lodging accommodations the next time your in the...

Reviewed 1 September 2016 via mobile

Traveling thru El Paso this hotel was right off the I 10 exit. The room was clean but average nothing to write home about. No breakfast available but you are close to restaurants. I noticed that they also do weekly rentals so be careful usually that doesn't attract the best guests.

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Helpful?
Thank Melissa H
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for taking the time and submitting a review concerning your recent visit to our property. We were delighted the convenience off I-10 freeway into the location was beneficial to your travel as well as the nearby variety of restaurants for all meal periods. Please visit it us again the next time your plans include commuting through the El...

Carlsbad, New Mexico
Reviewed 3 August 2016

room clean, close proximity to vehicle, secure and well lighted, always feel welcome and special, close to shopping and dining, many choices, just a short walk, never disappointed, check in and check always quick, prefer the premium for spacious room with fridge and microwave, , after a hectic busy and dealing with big city and traffic to boot, to a...

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Helpful?
1Thank lmdt2016
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

We very much appreciate your review assessment and for submitting the various points of interest outlining the property and employee interaction. Your feedback is a valuable source of information that I have passed on to the staff, including Ivan Juarez who always excels at his best while conducting his job duties. Everyone looks forward to seeing you again soon with...

Reviewed 24 July 2016 via mobile

The front desk service sucks, they are extremely rude with no customer service. When we got here the room wasn't ready and the receptionist Dolores was rude when I told her and said she couldn't do anything about it. Then we finally did our check in some other guy was even worse and when I told him he was very...

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Helpful?
Thank Angie R
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for the review concerning your visit. We certainly apologize for any front desk issues that you commented on and have reviewed the information very carefully with each team member. Our employee service intentions are to meet the guest expectations during daily operations with every customer that provides us the opportunity to assist them with their lodging requirements. Please...

Reviewed 11 July 2016

I wasn't overly confident of staying here but the room we got was fantastic and huge. Due to the shape of the building and the placement of the room (right over the reception desk--225) it was a fantastic room. Clean, well lit and loads of electrical outlets for all devices. It had a fridge and microwave, nice flatscreen and plenty...

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Helpful?
Thank Angel F
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for taking the time and submitting a review concerning your stay. We were delighted you were comfortable with your room accommodation and the amenities offered. Our location is very popular to many visitors with the nearby restaurant and shopping choices within the area. We certainly look forward to serving you again the next time your travel plans include...

Tucson
Reviewed 11 July 2016

I had several problems during my 1-night stay. The room was not ready even though we arrived after the checkout time. They had 4 rooms reserved instead of the 2 I ordered on hotels.com, but that is ok- probably not their fault. She asked if we wanted adjoining rooms, we said yes, and she said if we had them we...

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1Thank gabfleming
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you for the information you provided, we apologize for the inconvenience you experienced during registration concerning the room reservations. Our cleaning staff was limited that day and we regret this delayed some room availability in the afternoon. Corrective actions have been taken by the Inn with the issues of staffing and supplies to eliminate repeat instances, thanks again for...

Los Angeles, California
Reviewed 5 July 2016

We had a very comfortable and affordable experience here. The night clerk, Ivan, was an excellent host. He recommended a room that was better for us than the one that we had booked thru the reservation center. Highly recommend this hotel.

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2Thank Terrell C
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thank you very much for taking the time and sharing your feedback with a review outlining the visit to our property. I will pass on your comments to Ivan the night clerk who attended to you, he is very thorough and does serve as an excellent host. We certainly look forward to your next visit to our area and the...

Surprise, Arizona
Reviewed 26 June 2016

This place is a joke. Another Hotwire buy then find out after booking mistake on my part. Location is not so bad as we are heading back on the I10W to PHX tomorrow so we are pretty much out of downtown traffic on a Monday morning but looking around, there are many better choices. Front desk lady was not very...

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1Thank pittsburgh82
Ernie P, Manager at Red Roof Inn El Paso West, responded to this review

Thanks for posting a review and we apologize for the inconvenience with the accommodation. I have shared you comments with the employees and corrective actions were taken to maintain the Inn's customer service guidelines for our guests. We look forward to another opportunity to serve you during any future travels to El Paso.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Red Roof Inn El Paso West, TX is a pet friendly, family friendly hotel. This hotel is close to the University of Texas at El Paso, Sunland Park Racetrack & Casino and Sierra Providence Memorial Hospital. The hotel is also near Las Palmas Medical Center, El Paso Civic Center, Wet & Wild Water Park, The Outlet Shoppes at El Paso and Juarez Sports Book Club. When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV with HD programming. This location offers an outdoor unheated pool, microwave & refrigerator in select rooms, an elevator and has interior and exterior corridors. Experience our complimentary coffeehouse-style coffee and tea and in the lobby. This location also offers free WiFi, "Sonifi Solutions" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn El Paso West

Address: 7530 Remcon Cir, El Paso, TX 79912
Region: United States > Texas > El Paso
Price Range: €45 - €62 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso West 2*
Number of rooms: 123
Reservation Options:
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn
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Questions & Answers

Questions? Get answers from Red Roof Inn El Paso West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premium room”
 of 5 bubbles lmdt2016, 3 Aug 2016 | Read review
“Get a room above reception desk if possible especially if you're staying more than one night”
 of 5 bubbles angelf947, 11 Jul 2016 | Read review
“we do overlook the pool in room 232”
 of 5 bubbles pittsburgh82, 26 Jun 2016 | Read review
“If you have the opportunity to get the Superior King, by all means Upgrade!!!”
 of 5 bubbles richardwE7330FV, 25 Apr 2016 | Read review
“Ask for room on ground floor and you can park right outside your room.”
 of 5 bubbles Andrew8125, 10 Mar 2016 | Read review
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