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Red Roof Inn El Paso West

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Traveller (23)
Room & Suite (22)
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Overview
  • Excellent39%
  • Very good19%
  • Average13%
  • Poor10%
  • Terrible19%
Travellers talk about
“ivan juarez”(16 reviews)
“musty odor”(2 reviews)
“weekly rate”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Multilingual Staff
2 Star Hotel
All hotel details
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Reviews (162)
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Traveller rating
57
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27
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LanguageEnglish
57
28
20
15
27
Show reviews that mention
All reviewsivan juarezmusty odorweekly rateel paso westflat screen tvroom was cleanoutstanding customer servicemexican fooddesk clerknight's sleepwould stay here againwalmartfreewaycorridorconvenienceinternetpet
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1 - 5 of 147 reviews
Reviewed 1 week ago

a nice place to stay very quiet a lot of restaurants a walmart near by . i want to take the time and thank mary she works nights awesome job keep up the good work. mary always have good coffee ready ever morning .i do...More

Thank hgallegos54
Reviewed 14 May 2018 via mobile

The hotel itself wasn’t bad. Room was clean and nice. Price was right but Zeke at the desk was so rude! I have never been spoken to like that by a hotel employee. He told us to go somewhere else and then practically threw a...More

Thank belle6399
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 15 May 2018

Thank you belle6399 for providing the review information concerning your visit to the Inn. We regret the inconvenience you reported concerning registration and have taken appropriate action steps in responding to the inquiry as this is not our regular business practice at the property. We...More

Reviewed 30 November 2017

The only things good about this Red Roof was the water in the shower and the flat screen tv. Night stand never moved to vacuum behind it, light was burned out (or maybe no bulb) over table, carpet in room needed to be vacuumed, water...More

1  Thank Doris O
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 15 May 2018

Thank you Doris O for providing information and taking the time to submit a review. The circumstances you listed were carefully reviewed by the housekeeping and maintenance departments to eliminate any oversights and maintain consistency in those areas. Thanks again for your input, and we...More

Reviewed 8 November 2017

We stay at this hotel often on our trips from central Texas to California. It's usually nice enough to put your head down for the night and it's convenient off the freeway with restaurants and WalMart very close. Our last trip on Sept. 25, 2017...More

Thank hulagal98
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 13 November 2017

Thank you for submitting a response concerning your recent trips to the Inn, the information was carefully reviewed and corrective actions taken by the staff. We appreciate our return customers and look forward to serving them during their visits to the property. Thanks again for...More

Reviewed 18 October 2017 via mobile

You get what you pay for. Not bad at all however, the staff is pretty rude except the night auditor named Mary. Housekeeping gossips and a lil on the shady side. Other than that it's not to bad.one of the cheapest in the areaMore

Thank Mahaley G
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 30 October 2017

We received your comments. Our staff, when presented with difficult customer challenges on occasion, are trained in effectively responding to any operational lodging issues. The guestroom choices offer good value to the public and the friendly housekeeping staff provides good service while maintaining the room...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$45 - US$63 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$45 - US$63 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (22)
Questions & Answers
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Room Tips
"all rooms have nice mattress and plasma tvs"
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"Don't stay here"
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"choose the third floor -- housekeeping is better on that floor."
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"The third floor seems to be a good option if you prefer a quieter atmosphere."
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