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Fairfield Inn & Suites El Paso

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#24 of 81 Hotels in El Paso
Certificate of Excellence
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Fairfield Inn & Suites El Paso
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141 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Heber City, Utah
Reviewed 1 week ago

This is a typical Fairfield Inn, but there is so much construction and congestion in the area, I think we will avoid it next time. Our room was average, friendliness of the staff was average. It is what you expect at a Fairfield, but nothing special. And the rate was very high, in my opinion. We had reserved a King,...

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Helpful?
Thank balanceok
FFISEPGM, General Manager at Fairfield Inn & Suites El Paso, responded to this review

Your feedback is greatly appreciated! Please accept my sincere apology for the less than enjoyable experience during your stay. I assure you this is not characteristic of the high level of quality service and hospitality we aim to provide to each and every one of our guests. I would encourage you to contact us as your convenience and allow us...

Alpine, Texas
Reviewed 4 December 2016 via mobile

We had another perfect stay at the Fairfield Inn. The staff is so nice and friendly, we are always greeted with smiles and a feeling that everyone is glad we're there. The hotel is so incredibly clean and comfortable. I sleep so well in the comfortable beds. The location is perfect close to restaurants, shopping, and physician's offices and hospitals.

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Helpful?
Thank Midnightred2003
Dallas
Reviewed 8 November 2016

When traveling on business or for vacation, I always try to find a Marriott. I know, from experience, what to expect. Consistency is one of the main reasons I am loyal to the Marriott brand. Well, this just wasn't the case with my stay here. I stayed on the second floor, and was close to an elevator. Now, I have...

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Helpful?
Thank mctraveler2
FFISEPGM, Manager at Fairfield Inn & Suites El Paso, responded to this review

Your feedback is greatly appreciated. Please accept my sincerest apology for the challenges you experienced during your stay. I am terribly disappointed you did not receive the quality service, as a whole, in which we aim to provide each and every guest. I encourage you to contact me and give us the opportunity to recover this poor impression we have...

Reviewed 1 November 2016

This is an extremely clean and modern hotel. These are the things you expect from Fairfield. What sets them apart from others and the reason behind my "Excellent" rating is for the staff. I was there for nearly three weeks and from the very first day of my arrival until the morning of my departure I experienced exceptional customer service....

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Helpful?
Thank Shantina J
FFISEPGM, Manager at Fairfield Inn & Suites El Paso, responded to this review

Shantina J, Thank you for your feedback, we appreciate your loyalty and are delighted to hear that you had a great stay. I will share your comments with Kimberly to motivate her to continue delivering excellent customer service! I hope you come visit us again soon!

Monterrey, Mexico
Reviewed 23 October 2016 via mobile

Just a quick business visit to this Texas city. Stay in this hotel was a very good experience, very good attention from all their personel, clean room, good breakfast, and everything fine generally speaking.

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Helpful?
Thank ALEX A
FFISEPGM, Manager at Fairfield Inn & Suites El Paso, responded to this review

Thank you for your comments. If you have a moment we would love more feedback on how we could've better served you and given you a 5 rating stay! Please contact me at the property if you do!

Los Angeles, California
Reviewed 16 October 2016 via mobile

We have stayed at several other Fairfield Inn's in the last few months and this is by far the nicest. As gold level Marriott rewards members we were upgraded to a suite. The carpet seems to be new. I like that it has a glass door on the shower. The breakfast is very nice. My only complaint is that the...

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Helpful?
Thank IrvineJane
FFISEPGM, Manager at Fairfield Inn & Suites El Paso, responded to this review

Thank you for your comments, we did in fact completed our renovation this past June and we are continuing to update our terry. Please accept my sincere apology for the condition that they were encountered. We hope you give us another opportunity to show off our new items in the coming days.

Houston, Texas
Reviewed 15 September 2016

I was in El Paso last week and stayed at a different hotel. All hotels by the airport were booked this week so I checked into the Fairfield Inn. I must say I was pleased. Nice staff, quiet, clean room, air conditioner worked GREAT! (Last week, the air conditioner was an issue at the other hotel). This hotel was a...

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Helpful?
Thank Pamela D
FFISEPGM, General Manager at Fairfield Inn & Suites El Paso, responded to this review

Pamela, Thank you for choosing to stay with us this time during your trip. We are delighted to hear that you enjoyed your stay. We hope to see you on your next trip to El Paso! Damaris

Atlanta, Georgia
Reviewed 9 September 2016

Stayed here for 2 nights on a short trip to El Paso. Well located and close to everywhere Banks, Walmart, Highway, ChikFil-A. The reception is very nice and accommodating. Quiet hotel. Great breakfast options.

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Thank AndrewAONG
FFISEPGM, General Manager at Fairfield Inn & Suites El Paso, responded to this review

Hi Andrew, Thank you for taking the time to submit your comments! Your feedback is much appreciated it and it helps to motive our staff to keep doing a great job. Thank you for staying with us and we hope to see you again in the future! Damaris

McKinney, TX
Reviewed 13 July 2016 via mobile

I have visited this location three times and I have the front desk to be helpful and considerate. The toilet handle broke and they had it fixed by the time I returned that afternoon. Breakfast is short 6-9AM. Rooms are clean and comfortable. Located in the west side of El Paso which is newer and is close to movie theaters,...

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Helpful?
Thank Machinehead1
FFISEPGM, General Manager at Fairfield Inn & Suites El Paso, responded to this review

Thank you for taking the time to submit your comments in regards to your stay. I will pass along your comments to my front desk to keep motivating them to give excellent customer service. We regret that the toilet handle broke during your stay, I have share that feedback to my maintenance and housekeeping department to make sure this does...

St. Paul, MN, United States
Reviewed 10 July 2016

Most importantly due to quiet room and comfortable mattress got a good night of sleep. Although there was some construction going on in the normal dining area, a suitable replacement room was provided and the included breakfast was above average. The hotel staff was professional and thought the room rate was favorable compared to similar hotels.

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Helpful?
Thank Robert R
FFISEPGM, General Manager at Fairfield Inn & Suites El Paso, responded to this review

Thank you for your comments; we are delighted to hear that you enjoyed your stay. I just wanted to inform you that our renovation is complete and if you stay with us in the near future there shouldn’t be any renovation/construction going on at our hotel. Thank you again for your wonderful feedback.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites El Paso

Address: 7514 Remcon Circle, El Paso, TX 79912
Region: United States > Texas > El Paso
Price Range: €95 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites El Paso 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Fairfield Inn & Suites El Paso Hotel El Paso
Fairfield Inn And Suites El Paso
Hotel Style:
#6 Family Hotel in El Paso
#13 Business Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites El Paso staff and other travellers.
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Oklahoma City, Oklahoma

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor and away from the elevator.”
 of 5 bubbles mctraveler2, 8 Nov 2016 | Read review
“If you're a light sleeper, get a room that does NOT overlook the freeway.”
 of 5 bubbles shantinaj2016, 1 Nov 2016 | Read review
“Request a room on the front of the building.”
 of 5 bubbles astro005, 20 May 2016 | Read review
“Avoid the highway side of the bldg. I 10 hwy. noise.”
 of 5 bubbles 21jayner, 21 Mar 2016 | Read review
“If you're a light sleeper get a room towards the parking lot and not the highway.”
 of 5 bubbles PhilS385, 9 Dec 2015 | Read review
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