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Extended Stay America - El Paso - West

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Traveller (8)
Room & Suite (7)
Dining (1)
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Overview
  • Excellent53%
  • Very good16%
  • Average12%
  • Poor6%
  • Terrible13%
Travellers talk about
“nice kitchen”(2 reviews)
“coffee pot”(2 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
Offers from Extended Stay America - El Paso - West
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Offers from Extended Stay America - El Paso - West
Special Offer: Save up to 10% TODAY!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (65)
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LanguageEnglish
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All reviewsnice kitchencoffee potan extended stayroom was largea great place to stayroom serviceother hotelswithin walking distancestaff was friendlyclean roomsguillermodishwasher
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11 - 15 of 61 reviews
Reviewed 27 July 2017

I stayed for 5 nights in June 2017. During the first night, it was horrible in that the bathroom was disgusting and not clean. The whole room smelled of smoke. I had to go and buy air fresheners. They switched me to a second room...More

Thank HamletTX
Response from 00esa, General Manager at Extended Stay America - El Paso - WestResponded 28 July 2017

Hamlet, we truly care about delivering excellent service to all of our guests, and I’m sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect...More

Reviewed 26 July 2017

Terrible. Dirty, smells like smoke. Room had barely anything, one towel, one sheet on the bed. My son got bites of some bug one night. The pool was disgusting, murky with bugs floating on the top. We moved after 3 nights, expecting to be there...More

Review collected in partnership with Extended Stay
Thank R9540OLstaceyg
Response from 00esa, General Manager at Extended Stay America - El Paso - WestResponded 27 July 2017

We would like to offer our sincerest apologies for the problems you encountered while you were here. To ensure a clean, bug-free environment is most important for us, but we are extremely sorry we fell short in making this happen for you. Your concerns will...More

Reviewed 26 July 2017

Great room for the money. Nice clean room, bed is comfortable , not like home but as good as it gets . The utensils were clean and looked new. Kitchen worked properly and was clean as well. Staff was accommodating and friendly . Recommend staying...More

Review collected in partnership with Extended Stay
Thank josesI7628AR
Response from 00esa, General Manager at Extended Stay America - El Paso - WestResponded 27 July 2017

Thank you for staying at Extended Stay America - El Paso - West. We are glad to know you were impressed not only with your well-equipped room and our attentive staff, but also with the great value we offer for the price. We truly appreciate...More

Reviewed 17 July 2017

I really liked the place, it has more that I was expecting, confortable, big, a mini suite basically, it really felt like staying home, it's a really nice option for a getaway entire weekend with friends or couples :)More

Review collected in partnership with Extended Stay
Thank 155abbyp
Response from 00esa, General Manager at Extended Stay America - El Paso - WestResponded 19 July 2017

Thanks for the awesome feedback. We are thrilled to know we exceeded your expectations and that you were especially happy with your comfortable room. It was a pleasure hosting you at Extended Stay America - El Paso - West, and we look forward to serving...More

Reviewed 15 July 2017

Visiting El Paso in July was a concern when I had to make a medical appointment. It was so nice to find Extended Stay America with a lovely, comfortable room, nice kitchen, great service and cleanliness. And yes, I was in the pool at least...More

Review collected in partnership with Extended Stay
Thank Q5714XWsheilas
Response from 00esa, General Manager at Extended Stay America - El Paso - WestResponded 17 July 2017

It was our pleasure having you as our guest at Extended Stay America - El Paso – West. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. Reviews such as yours mean a lot! We look forward...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$63 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$63 - US$83 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (8)
Room & Suite (7)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Karla G
27 March 2016|
Answer
Response from padprod | Reviewed this property |
Yes it does
0
Votes
Larrylegend27
25 March 2015|
AnswerShow all 2 answers
Response from DougDVW | Reviewed this property |
The Convention Center is about a 10 minute drive just down the freeway. I would recommend staying here, as there are more restaurants to choose from.
0
Votes
Room Tips
"Stay away from the first floor. Not sure about the other rooms in the different floor."
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"A lot of people use the stairs - I would stay away from a room near the stairwells."
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"Rooms on the back of the building may have less traffic noise."
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"top floor has less traffic no noise"
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