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Extended Stay America - El Paso - West

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Traveller (8)
Room & Suite (7)
Dining (1)
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Overview
  • Excellent53%
  • Very good16%
  • Average12%
  • Poor6%
  • Terrible13%
Travellers talk about
“nice kitchen”(2 reviews)
“coffee pot”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (66)
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Traveller rating
32
9
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4
9
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LanguageEnglish
32
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4
9
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All reviewsnice kitchencoffee potan extended stayroom was largea great place to stayroom serviceother hotelswithin walking distancestaff was friendlyclean roomsguillermodishwasher
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1 - 5 of 62 reviews
Reviewed 3 weeks ago via mobile

Anyone that’s been to El Paso recently knows about all the freeway construction. When I arrived they had all roads closed and my GPS couldn’t figure a way in, so I called the hotel. Hilaria was so helpful in guiding me in around all the...More

Thank TomAtEarthlog
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded 3 weeks ago

Thank you for staying at Extended Stay America. We are thrilled to read you liked your well-appointed room and the courteous service provided by our associates. We will be sure to share your compliments with our team, especially Hilaria & Delilah. Thanks for being our...More

Hotel's Favourite
Reviewed 19 August 2017

We stayed here on the 3rd floor. They have a sturdy luggage cart with plenty of room for handing bags & clothes. We chose a queen room, plenty of space, a separate kitchen nook with 2 chairs @ the bar. Well lit, a large comfortable...More

Thank kmolmen
Response from 00esa, General Manager at Extended Stay America - El Paso - WestResponded 20 August 2017

Thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to learn our convenient location and the facilities helped make your stay a memorable one. Thanks once more for allowing us to be of service, and we hope to have the...More

Reviewed 19 March 2018

My husband, my daughter and I were staying at ESA West from 3/11 - 3/15 for 4 nights. The location of the hotel is near highway I10 which is very convenient to everywhere. The outside of the building looks fine, and the front desk staffs...More

Thank Kitty T
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded 21 March 2018

Kitty, we are disheartened to read your review. You deserved a clean, comfortable and stress-free stay, and we are sorry we did not live up to your expectations. We have discussed your feedback with our housekeeping team to ensure this doesn’t happen again moving forward....More

Reviewed 3 March 2018

Pleasant staff - always willing to help and make my stay comfortable. Housekeeping did a good job. In spite of the comment below under issues; my room was very clean and I found the property clean with exception of Friday - Monday (see below) ....More

Thank Maura E
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded 4 March 2018

Maura, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and courteous service. However, please accept our apology as well every assurance we will be working to address the concerns you outlined. We try to be...More

Reviewed 9 February 2018

The building is in a nice part of town and looks new and clean on the outside. The inside is completely opposite. It was dim, damp and dingy. The room was large and the bed was overall comfortable but between the refrigerator, AC and traffic...More

Thank aggies1999
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded 11 February 2018

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$67 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$67 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (8)
Room & Suite (7)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Karla G
27 March 2016|
Answer
Response from padprod | Reviewed this property |
Yes it does
0
Votes
Larrylegend27
25 March 2015|
AnswerShow all 2 answers
Response from DougDVW | Reviewed this property |
The Convention Center is about a 10 minute drive just down the freeway. I would recommend staying here, as there are more restaurants to choose from.
0
Votes
Room Tips
"Stay away from the first floor. Not sure about the other rooms in the different floor."
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"A lot of people use the stairs - I would stay away from a room near the stairwells."
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"Rooms on the back of the building may have less traffic noise."
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"top floor has less traffic no noise"
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