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Extended Stay America - El Paso - West

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Extended Stay America - El Paso - West
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37 Reviews from our TripAdvisor Community

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Showing 35: English reviews
El Paso
Reviewed 12 October 2016

Extended Stay is intended to be low cost and it usually is. This hotel is unusual in that the staff is very accommodating and tries to be helpful whenever one has a question or problem. Newly renovated, the rooms are clean and bright -- the lobby looks fresh; the pool was fine. The laundry room was clean and well-lit. As...

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Helpful?
Thank Arkmont
Reviewed 9 September 2016 via mobile

Hil, Martin and other staff went above and beyond to ensure we were well settled and looked after... The hotel itself is clean and quiet. Pool and Poolside closes 9pm -would have been nicer if it stays open for longer, just to lounge? I would recommend this place and use it next time I'm in El Paso

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Helpful?
Thank Dolapo O
Manager_11525, Manager at Extended Stay America - El Paso - West, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is excellent to read about how well our staff provided you with noteworthy customer service and you favored our clean, comfortable accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay...

Reviewed 13 August 2016

I travel a lot and I used to work for a condo management company, so I know what to look for and how a decent hotel should be run. Let me just say, that from all the hotels I've stayed at, this hotel was one of the best hotel experiences I've ever had. This was my first trip to the...

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Helpful?
Thank Zachery C
Manager_11525, Manager at Extended Stay America - El Paso - West, responded to this review

Thank you for taking the time to write such a positive review. I am so thrilled you found our new renovations and clean accommodations to your liking. I will be sure to make sure our staff keeps up the amazing work. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Juarez, Mexico
Reviewed 21 July 2016

The room I get was completely renovated. The front desk staff was so kind and nice, they are always smiling and in good mood. My next visit to El Paso sure I go to stay at this hotel, its like be in home outside my town.

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Thank MARTHA KARINA F
Reviewed 21 July 2016 via mobile

I spent a month here and had a great stay. It's well located and with a good price / quality relation. The rooms are spacious and have a kitchen to make your own food. Hotel staff was very friendly and always ready to solve my needs. 100% recommended!

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Helpful?
Thank Gastón R
Reviewed 17 July 2016

I usually stay for longer periods (2 to 6 months) and I chose this hotel during every visit because of the hospitality extended by the staff (I have been here 3 times in the last 2 years). They have always been courteous and very helpful and there were times when they would go out of the way to make my...

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Helpful?
Thank Jayesh U
Manager_11525, Manager at Extended Stay America - El Paso - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for...

El Paso, Texas
Reviewed 6 July 2016

Excellent value,and this location met all the standards. I would recommend staying here, employees very nice, nice clean room,great nights sleep. I stayed here for over a year and the personnel and staff is very accommodating and pleasant, I hope you get a chance to stay here.

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Helpful?
Thank 410lalo
Manager_11525, Manager at Extended Stay America - El Paso - West, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your clean room and our great staff during your stay with us. We strive to provide all guests with a "home away from home" experience, and I'm happy to know we met that goal with your stay. Thank you for choosing...

houston
Reviewed 25 April 2016

I've stayed here for several weeks. They have some sort of exterior renovation going on so its almost impossible to get any sleep during the day or even hear your TV. The front desk "staff" who spend most/all of their time sitting in the back out of sight often seem bothered if you need them. Today, once again someone was...

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Helpful?
Thank minocquatex
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the front desk staff is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to ensure your experience is not repeated. I will also make sure...

Manchester, United Kingdom
Reviewed 21 March 2016 via mobile

One night stay in El Paso, en route to San Antonio. Similar to Studio 6's I have stayed at. Chose this based on price and reviews, although none done recently. Check in Had to wait whilst attendant was off dealing with a guest. Once back he had some difficulty dealing with the reservation as it was done via 3rd party...

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Helpful?
Thank padprod
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that we were able to exceed your expectations and provide you with a pleasant experience! I truly appreciate your comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We...

Abilene, Texas
Reviewed 5 January 2016 via mobile

I always stay at Extended Stay, excellent value,and this location met all the standards. I would recommend staying here, employees very nice, nice clean room,great nights sleep. This was a leisure stay,traveling from Vancouver, Washington for Christmas vacation.

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1Thank Bonnie C
Manager_11525, General Manager at Extended Stay America - El Paso - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and reasonable rates. Once more, thank you for posting your review. We look forward to having you visit with us again in the...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff

Additional Information about Extended Stay America - El Paso - West

Address: 990 Sunland Park Dr, El Paso, TX 79922-1324 (Formerly Studio Plus Deluxe Studios)
Region: United States > Texas > El Paso
Price Range: €64 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - El Paso - West 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Studio Plus El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - El Paso - West staff and other travellers.
2 questions
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Sacramento, California
8 months ago
Glendale, Arizona

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Questions? Get answers from Extended Stay America - El Paso - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The back side of hotel may be a bit quieter than room fronting on Sunland Park.”
 of 5 bubbles Arkmont, 12 Oct 2016 | Read review
“I prefer first floor”
 of 5 bubbles marthakarinaf, 21 Jul 2016 | Read review
“The quieter side would be the one near the pool.”
 of 5 bubbles , 17 Jul 2016 | Read review
“Ask for a room facing the back side - poor view, but less noise.”
 of 5 bubbles DougDVW, 15 Mar 2015 | Read review
“Ask for a room on first or second floors if you want a non-smoking room on a non-smoking floor. Third floor is a combination of non-smoking and smoking rooms.”
 of 5 bubbles El-Viador, 22 Nov 2014 | Read review
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