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Chase Suite Hotel El Paso

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Chase Suite Hotel El Paso
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238 Reviews from our TripAdvisor Community

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There are newer reviews for Chase Suite Hotel El Paso
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Showing 221: English reviews
Reviewed 8 October 2016

The room was clean and everything worked fine. The staff was friendly and the free dinner was ok. It was like a small apartment with plenty of space, the full kitchen gave me the option to cook. This location is very convenient to Fort Bliss if you have business there.

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Helpful?
Thank JOHN G
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear John; Let me thank you for taking the time to write a review and letting us know how we did. We at Chase Suites El Paso try very hard to make our guests stays as comfortable and enjoyable as possible. As you mentioned all our rooms feature a full kitchen exactly for what you mentioned the ability to feel...

Reviewed 7 October 2016

Staff was friendly and the beds were comfortable. Cleanliness, given the condition of the hotel, was okay. That is the good news. Breakfast was very poor. Request for maintenance to install a missing chain or bar was never done. Furniture was very worn. General maintenance, like wallpaper, caulk, furniture touch up, tubs and drain clean out, etc., has been postponed...

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Helpful?
Thank Alaninutah
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Alaninutah; Thank you for reviewing your stay with us and giving me the chance to share some information about ongoing project at the hotel. Regarding your request to maintenance that was not answer I have addressed it with my chief engineer and taking this a training opportunity with our maintenance staff to be able to respond faster and correctly....

Reviewed 6 October 2016

When we arrived we register but the girls that helped us are probably not aware that customer service starts with them. This set the tone for the rest of your stay. We had a suite since this was all that was available with a full kitchen but no cooking pan, no dish towel or dish soap at all.Miguel was excellent...

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Helpful?
Thank Camen R
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Carmen: I want to apologize for not exceeding your expectations while staying with us. I agree with your comments that customer service starts with front desk, and should continue with all hotel staff. I have taken your comments and used them as a training opportunity to make sure we are always focused and able to provide the service level...

Asheboro, North Carolina
Reviewed 5 October 2016

I reserved a room for the AZADV Conference at the El Paso Zoo with my Visa Card and it was confirmed by the Chase hotel. Upon arriving on 22 September we were told the hotel was "over-booked" and there was no room for us! They did offer 3 free nights at a near-by "no name" motel but we declined. We...

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Helpful?
Thank Ken P
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Mr. Powell; First of all, I want to again apologize for the inconvenience of having to move you to another hotel, as I mentioned when we met in the lobby It was not something the hotel wanted to do, however due to military group extending their stay with us it overbooked us, affecting a few guests you one of them....

Reviewed 30 September 2016

Stayed 5 nights and was great. The staff was very accommodating to our needs. Helping us with our bags and courteous from the manager to the maintenance staff. We received excellent service and advice about where to go to eat and what to see in El Paso from Louie Franco. He is much more than the shuttle driver. He was...

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Helpful?
Thank Sheri S
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Sheri; Thank you very much for taking time to review your stay with us at the Chase Suites El Paso. We try our best to make sure our guests are comfortable and enjoy their stay, i'll take your comments and share with the staff and definitely recognize the associates for their great customer service. Hope you enjoyed and experience...

Albuquerque
Reviewed 26 September 2016

It was very nice to have a suite that had two bathrooms since I was sharing with a friend. There are a lot of stairs. The staff was great. It did seem a bit old. They are renovating. I never used the TV so can't speak to that. Was up on the second floor of the second floor and it...

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Helpful?
Thank VCLAlbuquerque
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear VCLA; On behalf of the Chase Suites El Paso staff, I want to thank you for your kind words and comments. Yes, we are in the process of rejuvenating the property, and lighting is actually one of the projects we have on hand, to replace all light bulbs with better ones and more energy efficient. i'll share your comments...

Staten Island, New York
Reviewed 26 September 2016

The rooms were very clean and big - two bedrooms with baths, sitting room and kitchen. Staff kept very clean. All staff, including cleaning, shuttle, front desk and the hospitality room were very nice and accommodating. It also includes breakfast and, during the week, wine, beer and snacks in the late afternoon. The downside was if you have no car...

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Helpful?
Thank Mary216
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Mary; I want to thank you for taking the time to review your stay with us at Chase Suites El Paso. I am very glad you enjoyed the amenities we offer like the hot breakfast and the nightly reception. We try to do our best for our guests by providing as many services and amenities as possible including as...

Stockbridge, Georgia
Reviewed 26 September 2016

Rooms were clean, missing remote control for tv, missing hdmi cable, coffee maker? Breakfast was good and they refilled regularly. Staff was friendly and accommodating. Shuttle driver, Luis was a friendly face and gave details as we were shuttle to & fro. Pool was clean & inviting.

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Helpful?
Thank Beachkat1
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Beachkat1; On behalf of the Chase Suites El Paso staff, I want to thank you for your comments, we try to always focus on our guests' satisfaction, I have met with my housekeeper supervisor and chief engineer to go over any room missing items like HDMI cables or the coffee makers. to avoid another guest experience this. Thank you...

NYC
Reviewed 26 September 2016

Wonderful , friendly,helpful staff , comfy beds but needs new sofa's and tubs. Very old looking rooms. Not a conference hotel or for people with mobility issues.... two bedroom units are upstairs. You carry your own luggage. It has long term renters and your reserved rooms may not be available when you get there!

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Helpful?
Thank natasha z
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Natasha; Thank you for your review, I am taking this info and share with our headquarters office, currently we are looking at efficient alternatives for the bathroom tubs and looking at continuing with the rejuvenation of the property, We are very uniquely designed property with a home style accommodations and with that said there are some opportunities when it...

Buffalo, New York
Reviewed 25 September 2016

Property is well maintained, but tired. Could use a facelift. Staff was very helpful and friendly. Would love to have some 2 bedroom suites on first floor. Stairs difficult for some. Prices are exceptional! Would absolutely stay again.

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Helpful?
Thank westieday
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Westieday; Thank you for your review, On behave of the Chase Suite Hotel El Paso want to thank you for your kind words regarding the staff and also let me share some additional information. We are currently going thru a up-date rejuvenation process for the property, with new carpet, drapes, paint, new linen and beds. as well as a...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 

Additional Information about Chase Suite Hotel El Paso

Address: 6791 Montana Ave, El Paso, TX 79925-2209
Region: United States > Texas > El Paso
Price Range: €99 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
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Also Known As:
Chase Suite El Paso
Hotel Style:
#21 Business Hotel in El Paso
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Questions & Answers

Questions? Get answers from Chase Suite Hotel El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location”
 of 5 bubbles 706jerryl, 5 Dec 2016 | Read review
“All rooms are suites, nice size and worth the money.”
 of 5 bubbles Q7354HFrichards, 10 Oct 2016 | Read review
“The west side has limited security, adding a tall fence would make me more comfortable.”
 of 5 bubbles johngH849DC, 8 Oct 2016 | Read review
“Fine another place”
 of 5 bubbles 43camenr, 6 Oct 2016 | Read review
“Stay at another hotel!”
 of 5 bubbles 913kenp, 5 Oct 2016 | Read review
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