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Chase Suite Hotel El Paso

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Chase Suite Hotel El Paso
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245 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Königsbrunn
Reviewed 27 November 2016

I always stay at the Chase when i´m in El Paso because of its location close to the airport. The rooms are large with kitchenette. The management offered a "social hour" for all guests including free drinks, soup and salad. Breakfast is included, but pretty basic. In my room unfortunately the bathtub and the shower were in pretty bad shape...

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Helpful?
Thank Christian_999
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Christian; Thank you for taking the time to review your stay with us, and I am glad you enjoyed the services and amenities we provide. I want to share with you some news regarding some of your comments. As you mentioned some of the bathtubs and shower enclosures need updating, and I am very excited to be able to...

Greeley, Colorado
Reviewed 11 November 2016

I had a chance to stay at the Chase suites and im glad I did. The suites are very comfy, large and clean. The morning breakfast was very good with many choices, and the managers get together was awesome from 5:30 to 7. Food and Beer and some nice conversation.

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Helpful?
Thank roger80634
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Roger; Thank you for taking time to review your stay with us and we appreciate your kind words. We do our best to try to exceed our guests expectations and put a lot of pride in what we do. I will definitely share your comments with my staff and celebrate as a team. Looking forward for your next stay...

Texas City, Texas
Reviewed 1 November 2016

I really enjoyed my stay at chas and such a fantastic hotel with wonderful staffs ,like Luis Franco (shuttle services)always ready to take us out and to know most part of el paso and Thomas Acosta (front desk)always ready and willing to help the guest out,really admire their kind output torwards guest and foreigners .

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1Thank adedejiodekanyin
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Adedejodekanyin; Thank you for your kind words and on behalf of the Chase Suite Hotel here in El paso we are very happy you enjoyed your stay with us. I will pass along your kind words to my staff. Best Regards and hope to see you back soon

El Paso, Texas
Reviewed 1 November 2016

I have been traveling Texas for a little over 7 months now on business. I have stayed in many hotels. I came to El Paso about a month ago and was booked in to a hotel that to be honest, was like living in a closet. I am from Boston and own 4 1/2 acres. So I am use to...

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Helpful?
Thank bradcts7203
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Brad; On behalf on my staff I want to thank you for the kind words and taking the time to share your experience. as you mentioned my staff takes great pride in true service with a smile attitude and try to make every guests stay a memorable one. I will pass along your comments to my staff and celebrate...

Carlsbad, New Mexico
Reviewed 17 October 2016 via mobile

I enjoy staying at chase suites the rooms are very cute like little apartments however they could use some updates to make everything look more modern, there is a pool& hot tub outside. These rooms are great for privacy.

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Helpful?
Thank blahblahh107
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Blahblah107; Thank you for your comments, I want to share some exciting news about our property. As you mentioned our hotel Chase Suites El Paso is unique and has a very different feel than any traditional hotel, since we have separate buildings with full kitchen and gives our guests a great "Feel at home" sensation. With that said we...

Port Aransas, Texas
Reviewed 15 October 2016 via mobile

Since my job, as a Fugitive transporter, has me flying or driving cross country about 26 days per month, I stay only in hotels, for now. The best places to stay, by far I have found is in Williston ND....The Brooks and HERE at the Chase Inn and Suites in EL Paso Texas. The best staff ever here, especially Ms...

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Helpful?
Thank Lea B
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Le'a; Thank you so much for taking the time to review your stay here with us. I want to share with you that We'll be having an employee appreciation meeting the end of this month and will celebrate all those associates that had made a difference in our guests stays. I'll make sure to mention your comments to the...

Fort Mitchell, Alabama
Reviewed 10 October 2016

My wife and I stayed here from 5 September to 10 October. We had a great time, breakfast everyday, dinner M-Th, daily maid service, kitchen, full size fridg, microwave, and Hot water. This hotel does need some love, it does look worn and needs to updated. I am military and they took great care of us, this was well worth...

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Helpful?
Thank Richard S
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Richard; First of all please let me thank you on behalf of Chaser Suites for your service, and also for your kind comments. We do our best to try to make our guests stays as good and comfortable and possible. I am glad you enjoyed all the amenities we offer and took advantage of our breakfast and social nightly...

Reviewed 8 October 2016

The room was clean and everything worked fine. The staff was friendly and the free dinner was ok. It was like a small apartment with plenty of space, the full kitchen gave me the option to cook. This location is very convenient to Fort Bliss if you have business there.

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Thank JOHN G
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear John; Let me thank you for taking the time to write a review and letting us know how we did. We at Chase Suites El Paso try very hard to make our guests stays as comfortable and enjoyable as possible. As you mentioned all our rooms feature a full kitchen exactly for what you mentioned the ability to feel...

Reviewed 7 October 2016

Staff was friendly and the beds were comfortable. Cleanliness, given the condition of the hotel, was okay. That is the good news. Breakfast was very poor. Request for maintenance to install a missing chain or bar was never done. Furniture was very worn. General maintenance, like wallpaper, caulk, furniture touch up, tubs and drain clean out, etc., has been postponed...

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Helpful?
Thank Alaninutah
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Alaninutah; Thank you for reviewing your stay with us and giving me the chance to share some information about ongoing project at the hotel. Regarding your request to maintenance that was not answer I have addressed it with my chief engineer and taking this a training opportunity with our maintenance staff to be able to respond faster and correctly....

Reviewed 6 October 2016

When we arrived we register but the girls that helped us are probably not aware that customer service starts with them. This set the tone for the rest of your stay. We had a suite since this was all that was available with a full kitchen but no cooking pan, no dish towel or dish soap at all.Miguel was excellent...

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Helpful?
Thank Camen R
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Carmen: I want to apologize for not exceeding your expectations while staying with us. I agree with your comments that customer service starts with front desk, and should continue with all hotel staff. I have taken your comments and used them as a training opportunity to make sure we are always focused and able to provide the service level...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Golf course
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 

Additional Information about Chase Suite Hotel El Paso

Address: 6791 Montana, El Paso, TX 79925
Region: United States > Texas > El Paso
Price Range: €84 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Chase Suite El Paso
Hotel Style:
#21 Business Hotel in El Paso
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Questions & Answers

Questions? Get answers from Chase Suite Hotel El Paso staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask the staff, they will accommodate you. To me, all suites were great.”
 of 5 bubbles massoudm2013, 9 Dec 2016 | Read review
“Great location”
 of 5 bubbles 706jerryl, 5 Dec 2016 | Read review
“All rooms are suites, nice size and worth the money.”
 of 5 bubbles Q7354HFrichards, 10 Oct 2016 | Read review
“The west side has limited security, adding a tall fence would make me more comfortable.”
 of 5 bubbles johngH849DC, 8 Oct 2016 | Read review
“Fine another place”
 of 5 bubbles 43camenr, 6 Oct 2016 | Read review
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