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Chase Suite Hotel El Paso

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Chase Suite Hotel El Paso
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265 Reviews from our TripAdvisor Community

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Showing 247: English reviews
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El Paso, Texas
Reviewed 2 days ago NEW

The suite was nice overall. The staff was excellent. If the bed frame stopped moving on the bathroom side, it would have been a better experience. The appliances were relatively new. I would recommend this hotel to couples and business travelers.

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Helpful?
Thank handzofmaestro
Reviewed 2 days ago NEWvia mobile

The Gen. Manager Rene Baz knows provided excellent service and is very helpful. Louie from the staff knows what he is doing. Pool guy Jerry keeps the pool extremely clean. Maintenance Victor Elias keeps everything working.

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Helpful?
Thank Kayla L
Dallas, Texas
Reviewed 1 week ago NEW

The staff is very nice and friendly and the check-in and check out process were easy and fast. Their breakfast was good. We had a 2 bdrm and 2 bths and our kids love it. The couch and chairs had a lot of stains on them.

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Thank Kaye E
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Kaye E. Thank you for taking time to review your stay with us. I am very glad my staff was pleasant and professional with you and that you enjoyed our amenities like the hot full breakfast. Also, I want to take the time to apologize regarding the condition of the couch and chair and share some news regarding a...

Reviewed 1 week ago via mobile

The stay at the hotel was very nice. It has 2 outdoor pools and it has free breakfast every morning. The room was very nice also. The only problem i had was they charge a 25$a night deposit. I had put money on a pre paid card cause thats how I did it last time. Well this time they wouldnt...

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Helpful?
Thank crystaldmc
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Crystaldmc; I want to apologize for the initial inconvenience at check in and I am very glad we were able to solve it quickly and efficiently for you. We are currently working with our hotel reservation system provider to see what can we improve in the system and avoid this from happening, we are also in the process of...

Reviewed 1 week ago via mobile

Nice location; close to airport and shopping malls, clean environment, neat comfortable rooms with equipped kitchen, excellent complementary breakfast and social hour (drinks inclusive) Mondays through Thursdays and also they have complimentary free shuttle which has saved me a lot of money on transportation. Excellent customer service; the staff here are so polite , kind and professional whatever you need,...

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Helpful?
Thank Mabel E
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Mabel; Thank you so very much for your comments and review of your stay with us. I am very proud on how my front desk staff made you feel welcomed at check in and hope we were consistent all your stay with us. I want to share some news with you about your comment regarding our guest laundry, we...

Reviewed 2 weeks ago via mobile

I couldn't believe one could find a very friendly & home as chase, close to Marriott where I wasn't treated well. I met one Louie at chase, who is an angel, nice guy. Another person was Thomas. I definitely have to recommend my friends & folks to them, truly they are kind. Thanks. We were there for 60 days +....

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Thank obinna victor e
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Victor: Thank you very much for your kind words, we at Chase Suites Hotel El Paso Airport really try to make our guests feel welcome and Louie is a great example of that. I am glad you enjoyed your stay with us and provided you with a great experience. I'll share your comments with my staff and celebrate with...

Madrid, Spain
Reviewed 2 weeks ago

I stayed at chase suite hotel for 2 months. I had a great time! November- January, so I didn't get the chance to hang out around he pool but still it was nice to seat next to it and have a cup of coffee. Awesome staff. Nice people always willing to help and solve problems. Wonderful rooms with full equipped...

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Thank anabcastellanos
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Miss Castellanos; Thank you for your kind comments, no one likes to be away from family on a trip, so we do our best to try to be the best option one needs to travel to El Paso. As you mentioned our rooms are fully equipped with full kitchens and we even have rooms with two floors and two...

Reviewed 2 weeks ago

All of our hockey teams stay at the Chase Suite Hotel El Paso and it is such a GREAT experience for the whole family. The rooms are very big, fully equipped kitchen, huge vanity and bathroom area, spacious closets, comfortable beds. We love being able to hang out at the pool area, covered patio, outside area to grill out while...

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Helpful?
Thank Debi C
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Debi C; I am very glad you enjoyed all our services and amenities. As you mentioned our rooms are equipped with full size kitchens so it very convenient for either long stays or short trips. and with the free Wi-Fi and fitness center it make us a great choice for business or pleasure and to top all off since...

Fort Mitchell, Alabama
Reviewed 2 weeks ago

Prior to my deployment my wife and I stayed here, we stayed here in Aug - Oct 16 and again for 20 days in Jan 17. The staff is awesome and always willing to solve problems if they arose. We had a king size room with a fireplace, plenty of room and the bed was very comfortable. For a long...

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Helpful?
Thank Richard S
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Richard. First of all let me thank you for the great service and sacrifice you do for our country. As a veteran owned business we understand how difficult is to leave family and friends while serving. Also I want to thank you for your kind words about your stay with us. I am very glad you enjoyed all what...

Reviewed 3 weeks ago

We came to El Paso to see my son before his second deployment. My daughter-in-law, my grand baby and I would be staying with him for four days so we wanted a two room suite with kitchen. When my son checked in, they put us in room 2532, it was nasty, stuff had run down the wall, the carpet was...

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Helpful?
Thank Dana B
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Dana B. I want to thank you for your kind words and comments about your experience with us. I am sorry for your first impression not being the best. With that said I want to share some things we've done. we are working to finish replacing carpet in the few rooms we have left and in all the others,...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 

Additional Information about Chase Suite Hotel El Paso

Address: 6791 Montana, El Paso, TX 79925-2209
Region: United States > Texas > El Paso
Price Range: €82 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Chase Suite El Paso
Hotel Style:
#21 Business Hotel in El Paso
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Questions & Answers

Questions? Get answers from Chase Suite Hotel El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the parking lot views if possible.”
 of 5 bubbles handzofmaestro, 23 Mar 2017 | Read review
“great for extended stay.”
 of 5 bubbles Q7354HFrichards, 5 Mar 2017 | Read review
“The entrance is on the main road!”
 of 5 bubbles 782kristianc, 9 Feb 2017 | Read review
“Ask the staff, they will accommodate you. To me, all suites were great.”
 of 5 bubbles massoudm2013, 9 Dec 2016 | Read review
“Great location”
 of 5 bubbles 706jerryl, 5 Dec 2016 | Read review
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