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Courtyard Little Rock West

160 reviews
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Traveller (15)
Room & Suite (13)
Dining (2)
Overview
  • Excellent36%
  • Very good28%
  • Average20%
  • Poor10%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
3.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (160)Write a Review
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All reviewstypical courtyardupdated lobbyhotel's parking lotgreat weekend stayshopping optionscourtyard marriottplatinum eliteroom was cleangreat courtyardbefore hitting the roadflat panellobby areastayed for nightscheck in was easyfront desk staffking roomplace to sleep
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1 - 5 of 158 reviews
Reviewed 3 days ago via mobile

This is the second time I’ve stayed at this location. It’s perfectly fine, but nothing special. Access to the hotel from some of the main thoroughfares can be confusing. I did not get to any of the common areas this trip, so I can’t comment...More

Thank Connie H
Response from CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock WestResponded yesterday

Thank you for your review. I understand you prefer a newer hotel. I apologize for the "perfectly acceptable" impression we made. Our goal is to exceed your expectations by providing top notch service. It seems we fell short of that goal during your stay. I...More

Reviewed 29 November 2017 via mobile

Ok hotel, seems to be dated. Front desk were helpful. Enough area restaurants to satisfy most any palette. A StarBucks restaurant in a short walk away, along with a Barnes and Noble. Easy on and off the Highway.

Thank Michael B
Response from CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock WestResponded 2 weeks ago

Thank you for your review! We were renovated in 2012 and have tried to keep everything in great shape. We are anticipating another renovation which will update the look very soon. Sincerely, Vivian

Reviewed 26 November 2017 via mobile

Nice hotel. Staff was accommodating rooms were clean and hotel is very nice. Only problem we had what's the fire alarm going off several times during the night disrupting our sleep they like this to work I'm probably has a problem we had was the...More

Thank stueybbt1963
Response from CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock WestResponded 2 weeks ago

Thank you for the wonderful review! I apologize for the fire alarm going off. We are working very hard to prevent false alarms in the future. Sincerely, Vivian

Reviewed 22 November 2017 via mobile

Staying at rhe hotel on our way though Memphis then Illinois. Good price and we even booked last minute Thanksgiving week because we needed a place to rest on our road trip. Pulled up late at night and got a room right by the car...More

Thank Brandon L
Response from CY_LRWest_Gen_Mgr, Manager at Courtyard Little Rock WestResponded 2 weeks ago

Thank you for the nice review! I am glad you enjoyed your stay with us. I hope to see you again soon. Sincerely, Vivian

Reviewed 10 November 2017 via mobile

Absolutely terrible customer service. The "Front Desk Manager" David is an embarrassment to this facility. His customer service skills do not exist. Completely rude to customers both on the phone and in person. Mariott should be ashamed of themselves for allowing an employee to speak...More

Thank Ty H
Response from CY_LRWest_Gen_Mgr, General Manager at Courtyard Little Rock WestResponded 16 November 2017

Thank you for your review. I am saddened to hear of your poor service experience. I apologize for the unacceptable service from our Night desk clerk. He is not a manager at our hotel. I will make sure he is given more training to deal...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$90 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$90 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (13)
Dining (2)
Pool & Beach (2)
Hotel & Grounds (28)
Bathroom (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"away from the elevator"
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"If you would like your (1st floor) room to open out to the courtyard and swimming pool, you can specify that..."
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"Ask for an inside room facing the courtyard, otherwise you're looking at a parking lot."
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"Find another place!"
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