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The Marcel at Gramercy

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The Marcel at Gramercy
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2,857 Reviews from our TripAdvisor Community

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There are newer reviews for The Marcel at Gramercy
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Showing 2,441: English reviews
McKinney, Texas
Reviewed 6 July 2015

The room I was in was super tiny, and had a window that looked out to a stairwell with no light coming in at all. The air conditioner unit seriously sounded like a freight train - but don't turn it off, because then you hear the floor creak, the doors open and the elevator moving up and down!

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Helpful?
3Thank jenniferrC1719LE
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi jenniferrC1719LE - Thank you for sharing your experience with us. I am sorry to hear that you had some issues with your room. In looking at your reservation, it appears that you reserved one of our Standard rooms, which are the smallest rooms that we offer. We generally recommend booking our Deluxe category if you are planning on spending...

Los Angeles, California
Reviewed 6 July 2015

Love the location. Easy to get everywhere from here. The staff is friendly and the rooms are clean.The overall experience is really great. I do love my time at this hotel. The only negative is the WiFi access in the room is not great.

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Helpful?
Thank stevenY1157PB
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi stevenY1157PB - Thank you for sharing your positive feedback with us! We're glad you enjoyed our great location and friendly staff, and hope to welcome you back soon! Take care. Mike Williams General Manager mwilliams@marcelhotelnyc.com

Tel Aviv, Israel
Reviewed 6 July 2015

The staff were very helpful and personable...much better than the huge chain hotels that treat you like a number. They went above and beyond to make sure our stay was comfortable. The hotel is perfectly located and close to restaurants and walking distance to most things you might need.

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Helpful?
Thank Israelbusiness
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Israelbusiness - Thank you for sharing your great experience with us! We pride ourselves on our personal attention that we give each guest, and love to hear success stories such as yours. We are always striving to go above and beyond for our guests, and appreciate that you took the time to recognize this. We hope to see you...

Cambridge, Massachusetts
Reviewed 5 July 2015

The hotel had a great room and great service. Parking was easily accessible even though it is not with the hotel. We had a Deluxe King room which was perfect with a firm bed that is really comfortable. And since this was our anniversary, the crew at Marcel prepared a complimentary champagne in our room when we first checked in...

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Helpful?
Thank lionelmoh
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi lionelmoh - Thank you so much for sharing your great review! We are glad that you decided to spend your anniversary with us, and love that we were able to provide champagne to help celebrate! We hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Ridgefield, Connecticut
Reviewed 2 July 2015 via mobile

Great service, great location, great hotel! I highly recommend it for your visit to New York. Rooftop lounge exceptional view! The staff was outstanding and very helpful . Very happy to have stayed here!!

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Helpful?
Thank DrLaurieF
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi DrLaurieF - Thank you for sharing your great review with us! We're glad you loved our great service and location, and hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reviewed 1 July 2015

Central location with great staff follow up. Glad that they offered to empty the fridge so that we can utilize for our own food and drinks. Only hiccup was air conditioning went out one night. Was provided with two fans which were not great but adequate. Happy with their compensation for the inconvenience. Nice touch with their complimentary wine night.

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Helpful?
Thank roxanne c
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi roxanne c - Thank you for choosing to spend your summer vacation with us! We're glad we were able to empty out your mini bar fridge, and apologize for the small issue with the AC unit. We were also glad to see you at our wine reception! We hope to see you again soon! Perhaps a Fall or Winter...

Killarney
Reviewed 30 June 2015 via mobile

The Marcel was a fabulous hotel in walking distance to the subway.When we arrived we were upgraded on our room.Staff were very friendly and helpful.I would recommend this hotel as we really enjoyed our stay there

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Helpful?
Thank Deirdre W
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Deirdre W - Thank you for sharing your experience with us! We're glad our Team was able to offer you an upgrade, and we hope you were able to fully enjoy it. We look forward to welcoming you back soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Toronto, Canada
Reviewed 29 June 2015

Review collected in partnership with Amoma.com
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Helpful?
1Thank charlesphilipm
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

San Juan, Puerto Rico
Reviewed 29 June 2015

Just came back from a great weekend in NYC at we stayed at the Marcel at Gramercy and we LOVED it. The location is superb, the staff was very friendly, the Hotel is quiet and the rooms were very clean. My boyfriend told them it was my birthday and they were kind enough to give us complimentary cava upon our...

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Helpful?
1Thank akrystel
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi akrystel - Thank you so much for sharing your feedback with us! We're glad you enjoyed our great location and friendly team, and we are honored to have hosted your birthday getaway! We hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Philadelphia, Pennsylvania
Reviewed 29 June 2015

I have a global radio show and syndicated column and New York is always a challenge for a quiet, friendly oasis in the.maelstrom of noise and bustle in the city that never sleeps. The Marcel is not only a gem of a hotel it is my " home" in the city whenever I visit from Philly. One night in this...

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Helpful?
Thank phills270
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi phills270 - Thank you so much for sharing your great review with us! I am so glad you decided to reach out to me personally, and hope you continue to do so well into the future. Thank you again - Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: €178 - €413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#111 Business Hotel in New York City
#121 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
34 questions
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views”
allanb740, 31 Mar 2017 | Read review
“Try and get a room higher up ours was on 6th floor”
davem656, 22 Mar 2017 | Read review
“great staff, good location”
G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
LongIdler, 28 Feb 2017 | Read review
5 of 5