Loved this hotel ! World not hesitate to stay here again the next time I am in NYC. Location is super convenient, minutes walk to the bustling time square yet away from the very rowdy & crowded streets. There are 2 subway stations (42nd st. Bryant Park and 42nd st. Time Square which connects to any parts of NYC. The room was clean & quite spacious considering that it is NY city Center. Bed was comfortable & staff were all very friendly.
Clean comfortable rooms. Room 2503 has pleasant view of Empire State Building. Spacious bathroom with fresh towels. Every employee from front desk, bell hop, housekeeping, etc. has been very friendly and hospitable. Only draw back were the elevators. Two of three were working but housekeeping need one during day, otherwise I’d give 5 stars
I am a Gold Elite member and this is by far the worst Marriott property I have ever stayed in. The on-site dining is available only for breakfast. There was a large bag of trash that sat in the hallway by the elevator for days. The only reason I rated it as a three star property is the close proximity to Times Square.
Great staff. Good location and convenient to several subway lines and all the theaters. Very secure building and requires your room key to use the elevators. Unlike a couple Hilton properties in the area I normally stay at, they have Kuerig machines in the room which is great and also unlike Hilton they will do daily housekeeping if you want and leave plenty of towels in the room. Only complaint was the wifi is very slow. Was almost like being on dial up at times and I hate to connect to my iphone to stream Netflix. I selected the wrong option and it wouldn’t allow me to disconnect and get on the premium. Premium may work a lot better, but this was fortunately a personal trip but would have been irritating if this was a business trip and I was making zoom calls.
Stayed here for two nights. Checked in early after our flight landed at JFK. Room was ready when our cab dropped us off. A room with 2 queen beds was a great find at a hotel mere blocks from Times Square, the Theater District, the 42nd & Times Square subway station and Bryant Park. Couldn't ask for a better location. Numerous restaurants within walking distance. The room also came with a very modest price, which as even better. Very friendly staff with excellent service. Looking forward to a return visit.
Wonderful experience...we stayed two nights, location is ideal..the staff was friendly and not one negative. Food in the back bistro was closed due to covid but beverages and small snacks were available to purchase in the lobby. The room was completely renovated.and the bed was very comfortable. Gabby's out the back door is a great Irish pub for grub..Bryant park is to the right, and times square to the left..I would stay again without hesitation.
Excellent 2 queen room which is difficult to find in NYC. Reception always super friendly and helpful. Rooms clean. Breakfast and coffee available in lobby. Super convenient location. Would recommend to and couple traveling with 1-2 kids
My wife and I booked a weekend in NY for Oct. 8-11, and made a reservation for this hotel in July. We got an email today from the hotel telling us the hotel "has temporarily stopped operations," and we will not be able to stay there. It further stated they expected to be open next week, but that has been postponed. All this is related to the pandemic, obviously. We were angered when we realized that even their expected reopening date -- next week -- was after our stay was scheduled. They accepted our reservation in July, but waited until three days before we were scheduled to arrive, to even inform us that we would not be able to stay there. We do not consider this good customer service. Marriott did book us at a nearly hotel at the same rate, so all is not lost. That's why I rated them "Poor" and not "Terrible." I'm not unsympathetic to the problems in the travel industry, but come on. We're trying to visit you! We have a trip, with theater and museum tickets purchased and restaurant reservations made. We needed more notice, and, failing that, maybe an upgrade or some other gesture would have been in order. We asked, but were told no. This is no way to start a trip!…
Covid was ending but when we checked in they still required masks in the lobby. Okay, I could live with that. Then things went downhill, fast. They told us that although we were there for a week there would be maid service only once every FOUR DAYS (NOT previously disclosed). Many other hotels had full maid service restored by that date. You can imagine how gamy the room and bathroom were after all that time. The bar and eating place were closed, although you could sit at a bare table and bring your own food. We had no problem finding plenty of reopened restaurants with no mask requirements. Yet worse, the hotel is right next door to what appeared to be a methadone clinic/dispensary with heroin addicts stumbling around outside. The nearby convenience store was truly scary, with people screaming and cursing their heads off. And now for the piece de resistance: We did get a good rate (because of Covid) but we wanted to stay an extra night. We were told sue they could do that but it would cost an extra $ 40 because it was a "walk up rate". WHAT?? We were reserved guests and were STILL AT THE HOTEL! We only wanted one extra night. So we left immediately and took a plane back to San Diego. We missed seeing some of our family because they couldn't see us until the last minute. Believe me, I am being cordial by saying it was a borderline awful experience. We will never stay there again.…
Good: Great location, just few minutes walk to times square and main attractions around, comfortable room, big beds. Bad: Awful service, they lost a delivery we sent over. Worst ever breakfast! Will not come back.